These people were awesome!ERIN B.
Customer Reviews for Survivor Shelters LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Curt B.
Customer did not leave a comment.LORI M.
Customer did not leave a comment.Sarah S.
Customer did not leave a comment.George E.
Your Uhaul.com/share checkin did not work. I spent 30 minutes trying to get it to locate my phone without success at which point I called the number for the business and left a message that I was unable to check it in online and left the keys/contract in the drop box. The next day I was emailed a receipt for an extra days rental even tough I had returned it in 30 hrs. (Fri. 9:00am-Sat. 3:00pm). Your online check in process needs to have an option to skip location checking with a warning that if it is not at the correct location there could be a charge associated.vincent W.
Customer did not leave a comment.CAROLYN D.
Uhaul didn't reach out until the day of my reservation to confirm it was all set up, so a little earlier notification would be appreciated. Also, the truck attic area leaked in the rain, so we just didn't use that part.Sean D.
Great service at both endsBRADLEY N.
Excellent experience. So much easier than I thought it would be.Shari T.
Customer did not leave a comment.Lori H.
the young lady was very nice & stayed late after closing to take care of our needs. she knew we got lost getting there & was very willing to stay late to help us out. I had a bother broke down on highway in Oklahoma & needed to him & his truck back to Kansas. she saved the day for us by staying after closing to take care of us. .this is going beyond her job especially on a Sunday afternoonDAIVID C.
Survivor shelters staff are awesome!!!!! Thank youRobert H.
My overall experience with Uhaul this time was a mess. First, my pick up location was changed and no one informed me, not by text, email, or phone. I only became aware because I called the location to see if my equipment would be ready early. Then, after learning of my location change, I called again to see if it might be ready early. The lady then informed me that the location closes 1 hour before my scheduled pickup time. So again, I was not informed of this, and had I not called would have been left with no trailer. I understand this is not totally the fault of Survivor Shelters but I do feel that a reservation should not be allowed to be scheduled at a time that a business is closed.Sharee D.
Lady, was a lifesaver. When location in Miami, Ok left me hanging she helped me get the keys. Great service would highly recommend this location.justin C.
Call ahead for parking. Erin was very friendly and qualifiedjerry B.
Calculate trip miles more accurately.JOHNNA P.
Customer did not leave a comment.Dorie P.
Customer did not leave a comment.Melinda S.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Tammy P.
Customer did not leave a comment.Clint K.
Customer did not leave a comment.James H.
Customer did not leave a comment.Keith H.
Very friendly and nice people !! I highly recommend them !!Ahmad A.
Customer did not leave a comment.janice S.
Great customer service.Joe G.
The owner was not friendly when trying to return the trailer. He used profane language and threatened to charge my Visa card for damages to his property that he claimed we did. He continued to be very unprofessional, even when I tried to deescalate the situation. He refused to return the trailer and called the police when I was standing there. I have never been treated as poorly as a customer in my entire life. I would not recommend doing business with this individual.matthew W.
Customer service was great.James G.
Customer did not leave a comment.Cameron S.
This is not to reflect negative service from this location but I did have to drive additional miles since this location had moved. Their new location had not been input into the system that would have shown this was going to be an additional 8 mile drive. If I would have known this I would have selected the other location near my destination.Jerad H.
I only dropped off at this locationKathryn M.
The website sent me to the wrong pickup place. (Didn't have trailers) The pickup place didn't have the ball for the hitch I needed so I had to go to Lowe's and get one and come back. And at the drop off location I was told the trailer was hooked up incorrectly. I was told I could take the trailer back to any U-Haul store i wanted. Once I got to my destination, I was refused by three different locations. They would not take the trailer. I drove around in a town I was unfamiliar with for an hour before I found a place that would accept it.LouAnn S.
The lady said there was an update to the uhaul software, and it took her forever (15-20 min) whe. I had already done all the paperwork on the app. So maybe train the retailers better.Amber T.
Customer did not leave a comment.Allan M.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.roy L.
Truck was new and clean very comfortable.Dennis B.
Customer did not leave a comment.cody A.
I was told if I turned it in on Saturday I would NOT be charged a second day! I was charged a second day. NOT HAPPY!!! I don't like being lied to!David C.
I requested a 5'X10' open trailer without walk ramp at $19.95 per day instead I got 5'X9' enclosed trailer with loading ramp. When I refused delivery they put me in an enclosed panel truck that cost me $45.61 plus a $12.00 gas fill up for a total of $57.61! U-haul's inefficiency to customer request satisfaction ended up costing me an unnessary $37.66. My extended family and I have used U-haul quit often in the past but in the future it will be our last alternative. I feel that U-haul owes me $37.66.stephen H.
Customer did not leave a comment.Henry C.
We were very pleased with the rental experience. The lady that helped us was professional and personable, moving is difficult and this was made simple.Greg E.
The individuals were nice and speedy. No issues. Will rent from here again.Chris D.
Customer did not leave a comment.Shelley H.
Customer did not leave a comment.Tia C.
Customer did not leave a comment.Yvette T.
lady was slow, could not operate the lock to unlock ,We had to We did everything on line two days before to be able to hurry and it still took over thirty minutesrandy W.
Person was smiling and friendly. Thank you.GARY S.
Customer did not leave a comment.Duane H.
Hard to find. The address in the system was wrong. The place was gated off. I was not sure where I could turn it in till I saw another U-Haul truck.Christopher D.
Asked for appliance dolly over the phone to be with truck, had to go to Owasso and rent one from their place of business, it was very inconvenient and stressful.ray D.
Customer did not leave a comment.D. P.
Customer did not leave a comment.DAVE H.
The only problem was when I pick up the tow dolly the tie down straps were damaged and I didn't see that. I drove home and saw this and returned the unit and was given a discount when I picked up the new unit. Everything else was great.SCOTT G.
I love renting from this location!Allen M.
Customer did not leave a comment.Marcia W.
Good peopleJohn B.
Customer did not leave a comment.Kristy D.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Todd N.
I live in mid town Tulsa, OK. I was routed all the way to Claremore, OK for a utility trailer. I saw these trailers all over town in Tulsa at multiple U Haul rental locations and none appeared to be in use or being held. Would have appreciated getting a trailer closer to my address so that I would not have had to drive to another city to pick up the trailer.Steve C.
Customer did not leave a comment.Janet W.
Customer did not leave a comment.Monica S.
Customer did not leave a comment.Roger M.
Great customer service.Marilynn D.
Best experience with uhaul ever!!! Thank you. Highly recommendWilliam W.
The manager needs to yalk about gas charges BEFORE charging.sandy J.
The staff at survivor storm shelters went above and beyond to make the rental experience positive and easy.Rick T.
The trucks air conditioner didn't work. And my bank account was authorized two charges 61.01 and 73.66.Cindy C.
Small town feel. Friendly, efficient and they aim to please! Didn't have size of truck that I needed - they went the extra mile to get it for me! (Had a bit of trash in cab from previous usage, easy fix) Overall, extremely pleased. Sunday hours made it the easy choice. Is now my go-to UHaul location. Highly recommend to everyone!!!!jacqueline Z.
Customer did not leave a comment.RICK J.
Very accomadating company. Highly recommended.Jeff P.
Customer did not leave a comment.MONTE M.
They where very nice and it was a very easy experience to rent from there locationLance R.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.kyle H.
Clean windowsHoward E.
Customer did not leave a comment.Jerod F.
Location was hard to find at night. The GPS address took us around a subdivision at night. Not good.Keith R. H.
Everything was perfectMarla B.
Sweep leaves and grass out before renting.WILLIAM M.
A lot of the u-hauls are crap but this location is the greatestSANDRA L.
Survivor Shelters LLC & 24555 S Hwy 66 Claremore, OK 74019 were excellent to deal with. Made everything so easy to get down the road and very friendly and helpful. Thank you!!!Carl B.
Customer did not leave a comment.mary L.
I have rented uhauls in the past from several different locations. This location is by far the best!! The ladies in there are amazing and very helpful!!jamie D.
There was an issue with the final billing that was resolved right away.Sandra L.
Customer did not leave a comment.DILLON B.
nothing at all. they were so helpful and polite even though I got there 5 min before closingFreddy B.
Customer did not leave a comment.Kimberly B.
Clean the bugs off the windshield before renting it to the next person. It was so bad even wipers did not clean itSANDRA L.
Customer did not leave a comment.Dan C.
The truck I rented had the windshield seal fly off on I-35!!! Made for a VERY scary slowdown and pull over!!! NOT happy about paying for something like this!!!!!tim F.
Customer did not leave a comment.paulette M.
Customer did not leave a comment.Dee H.
Customer did not leave a comment.Rick H.
Customer did not leave a comment.Dennis G.
Customer did not leave a comment.Warren E.
My ac did not work in the truck and was very hot and disappointing.ruben D.
Customer did not leave a comment.John R.