very friendly and good service
Matthew M
Customer Reviews for Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience at this location. Everyone was helpful and transaction was handled quickly.
William KThe first trailers lock was not working but I was able to swap it out and was very happy .
Anthony BFine .
Janet GI booked my van for 6:30 AM but ended up waiting until 7:20 AM, which was nearly 50 minutes. Unfortunately, there was nobody at the shop during this time, and I was on the verge of canceling my reservation to find another location nearby. I spent this 50 minutes in the morning contacting and speaking with customer service.
Nihar MThey were very kind and friendly.
Ronald RWeekday rental was so ez.
Tim WSuper smooth rental experience. Thank you.
Matthew PReturn was smooth. Again, the online process for returning equipment was smooth and made my experience better for returning equipment.
Jameson RGreat customer service
BISHNU AWas not open at time of pickup. Had to wait over an hour. Truck was very jerky and didn’t seem to shift properly. Just overall a poor experience
Mike MThe poor woman checking me in had the cover the whole store and had computer trouble which was not her fault. She was in understaffed and required too much. She was great hut the store and set up really was poor!
david rEvery thing went perfect
Michael MIt was very easy to get to and the trucks were very accessible. The people were friendly. Would recommend.
Courtney MKeep up the great service!
Karen RThe owners of this facility are always helpful and make it easy to rent from.
MICHAEL LThe 26' Truck was old and the service light was on at the time I have rented it first. Two weeks later I needed an other 26' truck and got the same one. No fix on the service, the light was still on and additional the oil check light came on too. At the end of the trip the power steering leaked fluid.
Christian VThe pick up and drop off were flawless, the ease of adding two hours was appreciated.
Debra LI was over charged for an additional day. The door of the trailer I rented had jammed the door latch requiring a pry bar to get it freed. Luckily I had a pry bar available to me, if not, I wouldn't been able to use it at all.
Jay HThe truck worked very well and the location was convenient and efficient since I could refill the gas at drop off.
Jeffrey HQuick and easy pickup. No help hooking up trailer.
KEVIN MVery friendly and easy to use!
Joseph RAll went as planned
Yogesh Keasy to reserve, easy pick up, easy return. we use UHaul for very move! Take advantage of the mover help too!
Laura HTrailer required manual lift to hook up to hitch. A protective rubber strip in the trailer was hanging off the side
Stephen HBest uhaul experience I've ever had
James HN/A
Kailynn KExcellent service!
Scott BCustomer service was perfect: gas station right here, guy who works there was fast and helpful to fix our problem with wrong drop of location Thank you
Kurt SVery nice and made the drop off process easy to u derstand and was quick not wasting time
Ashley BHad to wash the inside of the windshield where it looked like someone had a vanilla shake splattered all over the drivers side.
Darrell BIt was the easiest experience that I ever had. Thank you so much!!!
Stacy WThe place is easy to find and staff were very nice!
Hong ZFantastic customer service from beginning to end! This is a perfect example how it should be!
Anthony BTires needed air and they don’t check the tires and they don’t have an air compressor. I had to stop at another station to put a safe pressure in the tires. Half the lights didn’t work. The checkout was painfully slow. Didn’t seem appreciative of my business. They have an easy parking access to pickup and drop off.
Dan CWay easier than I thought .
John DDidn’t hook up trailer right
Mamie WI was impressed that the staff person came out of store while I was finishing up putting fuel in truck. Very helpful and smooth drop off.
MARK JGreat for local user and to avoid chaos of Les Paul pick up.
SHAWN HNo one gave me any information about checking in or out and so I ended up paying about double my estimated cost. Please provide information to customers to avoid the 7 phone calls I got in the span of three hours about information that could have been told to me from the very beginning that would have saved a lot of money and trouble from the start.
April W