Customer Reviews for T Square
(U-Haul Neighborhood Dealer)

Rating:

5.0

I had problems with the application and did not review the contract correctly. They charged me extra miles, the team had more than the ones marked in the contract

Rating:

1.0

I tried to use the mobile app to get my Truck. Taking a picture of my driver's license that UHaul thinks is usable was very difficult. A picture would get rejected without any explanation. When I finally got a usable picture, the system said go in and see the attendant. The agent couldn't tell me why I couldn't pickup my Truck. He looked at the contract and couldn't see anything wrong with it, but also couldn't do anything to probe why it wasn't working. I called UHaul. I got transferred to Scheduling. Both people told the problem was because I arrived late. My rental was for 10am. I arrived at 10:35. The first said it was because I was over 15 minutes late. The second said it was because I over an hour. The second conversation was happening around 11:15am. The second person rescheduled my pickup for 11:15am. I tried to go through the steps on the app again. I had the same picture issue again. When I finally got that taken care of, I was told to see the attendant. The attendant had now been looking at the problem for over an hour, but still couldn't figure out how to help. I called UHaul again. I was told I was late to my reschedule of 11:15am which was probably true because I didn't finish the conversation with the 2nd person on the first call until 11:30. I told them that issue wasn't a late pickup, so they sent me to scheduling again. I got referred to Jorge. I called and left a message. He returned my call within 5 minutes. I told him the problem I was having. Somewhere along the way I had learned that the issue with my truck was that it didn't have all the equipment I had requested. Apparently, there was an issue with getting a utility dolly. Jorge hung up and called around to arrange a utility dolly. He was able to find one in another location, so I could drive there and pick it up. Then, Jorge found there was some issue with the online reservation/contract. The half dozen blanket entry was causing an error in the system. He was only able to clear it up, by removing in the blanket entry from the contract. So, I was able to go in and get the keys to the truck. I was told the equipment ID, but I didn't know how to find the ID on the truck. So, I tried the key I was giving in the 4 vehicles that were in the lot. I got the key to work in one, but I wasn't able to get into the back because it had a pad lock. I went back inside to let the attendant know. He helped me immediately. However, he walked to a different truck that the 1 I was able to open. When questioned him, he pointed at the ID on the front facing part of the storage area. He opened the truck, started it, then went to the back to check the storage area. He found a furniture dolly, half a dozen blankets and a utility dolly. He proceeded to take them inside. He didn't want hear anything I said about the equipment because the contract he saw on his screen was just the truck. I called Jorge. He tried to call the attendant, but couldn't get through. I called Jorge back and with Jorge on speak I took my phone to the attendant. After some discussion with Jorge, the attendant was convinced to give me 2 furniture dollies, 1 utility dolly and 6 blankets. That was the equipment on the reservation I made. I took the equipment to the truck, stowed it, got into the cab and left. My total time for a process that was supposed to be streamlined by using the mobile app was 2hrs and 10mins. I got there at 10:35am. I left at 12:45pm. I acknowledge I was 35 minutes late. But, I did not see any thing in my email or on the website that my reservation would be blocked If I didn't show up on time. It is a really weird thing to do. You were going to let me have the truck for 24 hours, but 35 minutes late is a problem for the system? I can't tell you why everything went wrong for me. I can tell you the result is I will only use an actual UHaul office for picking up and returning my equipment. I can also tell you that the mobile app and the webpage used a lot of energy on my phone. It was fully charged at the start of the day, and about the time I needed to return the truck, my phone died. On a normal day, my phone would be half way. Thank goodness I was connected to Jorge. Of the people I talked with to acquire my reservation, he was the only one who did anything, but follow the protocol and blame me for the situation. If I make a reservation for a particular set of equipment, it should be with the truck. You agreed to that. My last 2 rentals have had problems with equipment. Both of those rental were from a satellite pickup. This is another reason I will not pickup from or return to a place that isn't an actual office.

Rating:

2.0

Paid $10 for an appliance dolly and all the location has was normal dollies. So I overpaid. Also, interior of cab was not clean and customer service onsite was not very helpful or knowledgeable.

Rating:

5.0

Todo excelente

Rating:

1.0

Scam. I paid extra for equipment I didn't get and never got a refund. My account says I paid my bill a week ago when I used then and now they are trying to charge me again for some random shit Didn't sent a receipt, didn't send a notice just a random charge Can't call cause they don't answer either This place is in a sketchy gas station

Rating:

2.0

We were picking up a trailer at a gas station cashier so it felt a little unusual.

Rating:

2.0

I never received my rented equipment (rolling dolly). The Uhaul employee left before I arrived at my time slot. I had to work with another person who didn't know UHaul systems (non-employee). Very unprofessional and a waste of money.

Rating:

1.0

They charge excessive surcharges. I paid $18 to fill up the tank, returned the truck at 8 am, and they didn't update the meter until 9 am to charge me extra fees and make more money. I paid $120 for 4 hours, which is way too expensive for a dirty, small truck. I have photos and proof of everything. They act in bad faith.

Rating:

1.0

Got charged extra

Rating:

4.0

Redirected from the original location further from our residence. Otherwise, location & staff efficient & helpful

Rating:

1.0

Overall a bad experience. Will never use U-Haul again. Drip off in Fort Smith, Ar was excellent interaction.

Rating:

4.0

Agents that worked for the company were super helpful

Rating:

4.0

Nothing to share at this moment, thanks.

Rating:

2.0

The attendant was friendly but didn’t actually complete the return. It took a few attempts contacting U-Haul to get it returned.

Rating:

5.0

helpers were great. The moved quickly and with experience. Everything went well.

Rating:

3.0

Vehicle did the job but was pretty beat up on inside. Location is in busy gas station, rep did not speak much English, so could not discuss fuel issue. Used vehicle for 8 miles. Gas tank was not full when we picked up. Upon return pur more gas in it. Got charged for not retiring with full tank.

Rating:

2.0

I ordered a floor dolly but did not receive one, the gas station attendant was no help. I couldn't take it off the order after returning either. very frustrating

Rating:

1.0

Me cobraron 2 veces el servicio

Rating:

3.0

Didn’t like how the man working the register didn’t have a card reader and had to MANUALLY ENTER my card number on his personal laptop.once I got to the trailer the man said he never installed a trailer like the one I rented and it was his first time,when asked “is this thing that says it must be down actually all the way down” he replied “I don’t know” very uncomfortable towing experience

Rating:

5.0

If I could give the Uhaul a roadside assistance a score of 1-10 I'd give them a 20! Everyone that I spoke to was amazing. They have a high level of professionalism, expertise, patience, and compassion. They have a team that is very quick to respond. I had to bring my rental into the repair facility and they were quick and AMAZING Unfortunately, I got a Lemon. This was a new UHAUL vehicle and we had some mechanical issues...ending in my rental having to be towed away. This is by NO means a reflection of this facility or UHAUL more on the manufacturer. Here's what I can say! This facility was very easy to rent from, BUY THE INSURANCE! (it's worth it!). Please note -- I could have given them a 1 star due to the equipment experience, but due to the overall experience I'm giving them a 5 star.

Rating:

1.0

To avoid the extra charges on the costumers

Rating:

5.0

La atención fue muy buena el costo justo te lo recomiendo

Rating:

3.0

Make sure the truck is in good condition and make sure it's clean the door didn't work too well

Rating:

5.0

The gentlemen who greeted me and took care of me was very professional and helpful. He was excellent to work with. Thanks!!

Rating:

5.0

Thanks for your kindness

Rating:

2.0

Check in process was too long and they add a bunch of fees and charged me for add ons I didn’t even add.

Rating:

5.0

Me pareció muy costoso lo que pagué ya que en otras ocasiones he usado el servicio pero no he pagado tanto pero esta vez sí y solo fueron 20 millas

Rating:

3.0

The person in charge was dealing with multiple customers from the convenience store so he couldn't focus on taking care of my reservation. Also, they didn't have the truck I reserved and I was offered to take a different truck at an extra cost, even when this was their mistake. They were friendly.

Rating:

4.0

A few bits of food in cab and only a half tank of gas, but I only had to bring it back half full, and I had plenty of gas to complete my mission! Plus, they computer issues that shut down the pumps which was the reason they couldn't fill up the truck. Overall I was impressed with the customer service, and I would use them again.

Rating:

5.0

This location did a wonderful job helping me to get a 10-foot moving truck for the afternoon.

Rating:

1.0

Your store is not good your guy’s workers is not good to