Customer Reviews for Tallulah Truck Stop

I was back 45 minutes before closing & there was no one to unhook me despite me having a broken foot

The trailer I rented leaked. It rained due to the hurricane and our stuff got wet. The trailer had visible damage repair. It still leaked.

Your representative when out of his way to make sure my the equipment would be completely safe and useful thanks for all you've done.

Clerk at location was not friendly nor courteous. Truck has not been wiped down disinfecting the cab. Truck wipers were torn and worn out.

Everything was okay.

My rental was great no problem, easy pickup and drop off.

keep up the good service

Truck was dirty and seemed to be stuck in 2nd gear. Unfortunately I was not in a position to exchange it because we were on a tight time schedule.

Improve policies and customer service

We waited 2 hours for a car dolly and it was on the property, the lady that helped us at the location was nice it was the phone call that took so ling.

i don't see any thing you need to change every body was so nice and friendly thank George Cranfield

Overcharged for moving blankets; not offered explanation. Was hung up on when asked about the charge.

Costs are just too high

This was an awesome location. They were friendly and helpful. Service was excellent

picked up trailer and loaded it. Rained that night. Water standing on crates the next morning. Trailer leaks. Also, rear door was hard to open and close. On second day couldn't get the door open and had to go to Uhaul to get mechanic to open the door for me and cut a roller off of the door so we it would work. Never had any trouble out of Uhauls. Hope this is a first and last.

very convenient pick up and drop off good people to work with

the text sent to verify the damage on the truck expired too soon for me to use, then this location could not resend it.

Put jacks on your trailers.

The people at this location apparently do not answer the phone. The caller will get voice mail, and the dealer will still not return the call.

Have the reserved equipment there on time. So the customer don't have to wait on it.

I have no complaints. Everything was good. Every time I've used Uhaul it's been good.

Everything was Excellent!!!

It was too complicated

Cashier and manager were very cordial and helpful. They went the extra mile to solve a computer issue.

Right side tire does not hold pressure.

This was not my original pick up location. The pickup location I scheduled, and was comfirmed, was in Vicksburg. When I got there at my schedule time it was closed. I called Uhaul and they sent my to this one 20 miles away. This caused a major inconvenience so I cannot rate this pick up location as even average. I just don't understand how I can schedule online and have a confirmation to a location that is scheduled to be closed.

I have already contacted customer service regarding serious concerns and was informed that I would receive a call within 3 days. It's been over 6 days and I have yet to have received a call. I even left a message at UHaul Tallulah for manager to call me and no response. I am extremely disturbed by some serious problems. I need a resolution. The old times on uhaul are extremely long!!!!!!!!

This was not supposed to be my pickup location. I rented the truck from Tri-State in Vicksburg. The U-Haul company gave me an extremely hard time about not having the truck when I was guaranteed it. They tried to send me to a location an hour and a half away.

Training, more than anything. The franchise owner booked me to drop the truck at a location that didn't accept drop offs, so I had to change my storage location contract and drop off point. And he didn't offer me the chance to do a walk-around inspection on the truck. (Yes, I should have remembered, but I was in haste due to a family emergency. And it's your responsibility to do the job right, not mine.)

Wash unit

I had to get a larger sized trailer than I needed because there were no 4x8 anywhere close to this location. The only reason I rated average is because this was the first time I have rented from anyone.

I'm an unhappy renter i rented a car tow 10/01/2016 and received a call early A.M. By an employee 10/03/2016. I have never used the tow. Anyway because I was called and didn't want my bank card to be charged twice...so i didnt take chances so i pulled it back up to the Truckstop. After there I explained what happened so one of the cashiers called the manager Bruce and I spoke with him and he said I could go on back and use it. I refused the service do to loosing more on gas than rental. I would have made three trips if I used again 26.6 miles to my address would off costed me more. I desire to get a refund for non-use

I don't have a problem with this location, the problem is that Uhaul tried to charge me more for a rental rate for a couple of hours. This was more than they charge for a day rate. The manager on duty wasn't really concerned why I was being charged double, only that I signed the revised receipt for 121 dollars instead of 60 dollars for a 2 hour use of the trailer. Uhaul daily rental rate is 90 dollars for the trailer. My credit card was double charged, the manager on duty said she don't determine the rate, Uhaul does. A quick call to Uhaul corrected the double charge.

Tallulah Truck Stop was exceptional service, the only issue was the UHaul computer system was very slow so it took them a while to register our reservation. The owner was very helpful and made sure our trailer was secured tightly on our trailer hitch and was very polite.

Representatives are friendly & helpful.

I was very pleased with the service, thanks to all who waited on me at the time I needed the help on getting the uhaul.

It's a little bit confusing as to where the office is -- not well marked and a lot of other businesses in the complex.

The trailer was useful, but moving still sucks.

Better up keep on vehicles, more too choose from.

Internet system was not working. I was not able to sign my contract not receive a paper copy. Also charge for 17 miles overage- this was to return it to the town!

The guy doing all the paperwork was very respectful and polit..

they bent over backwards to meet my needs including assistance with the hook up.

Very satisfied with service.

Check trucks out before renting them out to customers. Handle road side assitance better then yall now. Terriable experience will rent from budget.next time