Customer Reviews for Tampa Furniture Outlet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tampa Furniture Outlet

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Gleidy F. on

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April W. on

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James M. on

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Brandi D. on

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The truck had trash in the cab & back of the truck. It was given to me on empty. The person who meets people at this location was not there at the rental pickup time. I had to wait a half hour for him to get there. I was still expected to return it within hours specified on original agreemen, even though I didn't have the truck at the agreed upon time. Also online I indicated that I wanted to rent furniture roller that was available when I booked but was told when I picked it up this is not am option at this location. This is the 2nd time I rented from here & gave them the benefit of since I had only rented online earlier in the day of the first move. But they were not there ready that day. I don't believe I should have to wait for the person to be called in when customers arrive. I will NEVER rent from this location again!

Carita F. on

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Provide more blankets

Khusaba S. on

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This site was a breath of fresh air. The Manager Sami He listen to all our concerns and let us drop off both Uhaul equipment with him the 15 foot truck and auto transport. The truck was from another store was from another.

Raymond R. on

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james S. on

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I have not received an email showing my return receipt.

Jennifer C. on

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Caroline M. on

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Cyndi S. on

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Very friendly and super easy. Great experience

Essence R. on

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Marilyn K. on

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Friendly low key and helpful staff.

Alex W. on

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the cusstermeer sirvice waz gud

melissa S. on

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Gregory H. on

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DARRYL S. on

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Good Experience

Marvin G. on

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800 number needs improving waited almost ten minutes for someone to answer and no one did. This was frustrating when my original pickup location didn't receive my trailer back when was scheduled.

Malik A. on

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Have a truck when I make a reservation. The entire reservation process was awful. Got a call the day before saying there’s no trucks at the place a reserved and I had to go out of my way to get another one who said I didn’t have a reservation there either. I didn’t far too much time on the phone trying to get a truck and the free miles were not correct.

MOHAMMAD M Y. on

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ERIKA B. on

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It took one of the team members a while to help us. He originally wouldn't allow anyone else to deal with our rental situation. It was better then the people's storage location.

Matt S. on

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Manuel W. on

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Jamie D. on

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rosado A. on

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Very attentive staff, who went above and beyond to assure I had the right size truck and that I got the best deal. Very professional and polite.

mark L. on

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JASMINE F. on

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Na

Piergiorgio F. on

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Genaro R. on

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Quick and fast. Easy in and easy out. Thanks.

Homan R. on

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Anirudha K. on

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paublo M. on

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mike is the Best

Luis F. on

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William M. on

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rich V. on

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all good

Gloria P. on

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I waited an hour because they couldn't find the keys to truck not good

Christine J. on

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know one check the truck when I drop It off or my paper work to see about getting some of my deposit back.

Midland K. on

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Nothing, Billy and the other guys were awesome. Great customer service! I will always go there for trucks and furniture.

Charles S. on

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Jared C. on

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Signage directing after-hours drop-off would be helpful. Of course, the location is not exactly a safe area at night, so I wouldn't necessarily WANT to drive the truck all the way around to the back of the building, but that is where it is supposed to go.

Neil M. on

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They charged us over double the price. They gave us an estimate for a certain amount, but decided it wasn’t important for us to know that total was per day. They never told us about fueling it, they completely misinformed us. Had I have known that I would have had it back in the same day, as it really was more of a luxury on the second day and not a necessity. I’m very disappointed and extremely frustrated with this. Moving is hard and expensive enough without having people charging you money you need. Absolutely unacceptable.

AMIT K. on

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excellent service, very friendly staff.

Jonathan F. on

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The truck was dirty on the inside and there was trash in the center area. Also, the fuel was marked at 7/8ths of a tank. When I turned on the vehicle, it was less than 3/4. So, this was the first time I felt cheated from a uhaul company in that way. Sadly though, it just fits right along side most of the other shady uhaul rental places in the area. I'm going to be very happy when I can afford to just get my own truck and won't have to rent any more.

abrahem B. on

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Notthing

ALVIN A. on

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Keep your rentals cleaned. Be honest with the rates, dont lie to people, you say one thing and then it's another.

Fuad R. on

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I would drive past other locations in the area for the excellent service here.

maheen K. on

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Expensive!!

natasha P. on

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Wish I had been told about the "fuel credit" that was applied but not explained. If I had filled just a little more gas I would have saved a lot more money.

Jessica M. on

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I believe I was overcharged for the fuel. The tank was at or below 1/4 when I picked up the vehicle.

mahaleth S. on

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Jessicah S. on

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No padlock in back of truck. Better signage in front of store.

Richard M. on

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Super friendly and knowledgeable staff.

Pamela F. on

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Jerrod S. on

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ANTHONY S. on

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Chris M. on

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Mike and Sam are the best. They are very knowledgeable and helpful. They take the stress out of moving! Would recommend and use in the future if needed.

Alex R. on

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Better Signage!

charles J. on

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I rented a Uhaul from another store location about two months ago, and it was one of the worst experiences I’ve ever had when dealing with Uhaul. This location completely made up for the other property by simply doing everything right. The efffort was painless and quick. I couldn’t have been happier.

Tareeka V. on

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Hiran Malinda L. on

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Excellent! Great service!

shernice S. on

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Mike was the agent that assisted me and he was superb, he is an asset to your company. I would only rent from this location it was a great experience. Five Star All The Way!!!!

Andrew M. on

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Stephanie M. on

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Have a sign out front letting people kbow you have Uhauls 4 rent. Just an idea for this location

Alicia S. on

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This location truly saved the day for my family!

coley I. on

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I would like to give Mike a special thanks on how professional he was and very knowledgeable. Also very Handsome!!!!!!

Rashad G. on

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Very helpful!

eyad A. on

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I make the reservation # 25330337 with total $749, when I arrived to Straoudsburg PA I was surprised the amount is $886.50 with new reservation #93884006, so i am not happy for that. Thanks

Diolinda T. on

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Quick and courteous.

mohammad S. on

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I just rented a truck from this location and the guy Mike did a a great customer service I recommend this location over any , thank you ...

sean J. on

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Didn't give me proper amount of paid and now I'm being charged 130 dollars for stuff I never received cause your dealer didn't know what they were doing. Took over 30 min for them to find my dolly and paid on the first place. Horrible service poor English and domt know enough about your products to properly handle rentals. Very unhappy and pissed I'm being over charged. Single handedly made me never wanna use a uhaul service again would suggest you don't use them anymore cause they just lost you a life time customer .

Denise A. on

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The lot was not labeled and it took us a while to figure out where to drop off the uhaul.

Andrew R. on

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It was hard to find the entrance and when I did, I had to search for someone to help me.

David C. on

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Teresa H. on

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Very odd drop-off location - it was in the back of an old furniture warehouse/outlet store and was not well marked. Was difficult to find the office. I actually just gave the key to someone who happened to be in the warehouse when I walked in (no one was in the actual office). Was a little creepy going in the building, which was dark and half empty.

Brent B. on

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It was difficult to find, was not well lit and for being a 24 hour drop off it was difficult to navigate at their location.

Kelly G. on

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This location was shady, suspicious and abandoned-looking. We were two young small-framed women entering this dark warehouse that looked like something out of Criminal Minds. The transaction and communication was poor, leading up to problems in the future because we were not informed of the time to drop off.

Randal B. on

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Upon arrival walked through a warehouse back door only door to be seen and had to search for office to rent truck very sketchy walking through a warehouse with just boxes everywhere.

Mark H. on

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linda G. on

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Lori S. on

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Louis F. on

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Business is still under construction. very loud woman talking on the phone, wires on floor are a tripping hazard. Friday close time was 4pm which caused me to have to rush. Lights flashing was a concern. The gentleman, Mike was very polite though. I think my issues will be fixed once the remodel is completed.

Nanette H. on

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The reservation was made at a different location because they were out of the size I wanted. When we arrived to pick up the trailer, no one was there and we had to start calling. When he finally arrived, he stated he hadn't planned to be open that day and didn't even know he had a reservation. The communication between the two sites was not good and it delayed our start for the day.

adam R. on

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LEAH A. on

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We have only ever rented one way uhauls, and they always allow you a certain amount of miles in the price. This is apparently not the case with in town rentals! It was not at all told to us that we would be charged for every single mile used. When the bill originally showed $70 some for a $30 truck and $10 dolly, I asked him why the charge was so much more, and was told that it was showing 2 extra days of having the truck, since we would be returning it the night before thanksgiving and it would not be checked in until the following Friday, and that he would adjust it to just show one day. Well, our bill does show one day, but also shows us being charged for every single mile we used, doubling the bill we thought we would have. Things need to be explained better, especially when I had questioned it and was told that the extra charges were showing up for extra days...not the estimate for what it would be charging us for every mile. Would've been cheaper to rent a truck at another uhaul center and return it to this one since the miles ARE included in those trucks.

RICK M. on

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Good people, good service, good equipment, what more can you ask for! Thank you...

MIKE B. on

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John W. on

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fast courteous service

Phylis F. on

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PETER M. on

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HEATHER M. on

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The truck had bad loose windshield wiper arms and the dollys were just tossed in there without being tied down. I asked for a 17' truck and only a 20' was available. Maybe more options woukdve been helpful

PETER B. on

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NEIL F. on

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PATRICIA H. on

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Truck was not clean. No trash anywhere, just dirty. Widows were filthy.

Pamela T. on

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CHRISTINE S. on

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ANDREW C. on

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MARVIN B. on

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ANGELA L. on

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TONY L. on

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TERRY A. on

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the first location I was to go to sent me on a wild goose chase.. then when I was in structed to go to aother to pickup my transport.. I realized they had the uhaul I wanted and the one give to me was a 26 '. I took back the 26' and ended up at the uhaul that had everything they were nice.