A well-established family-run business. They made it very easy for me to unhitch and finish the move! Highly recommend and grateful for them in our community, Blue Ribbon.
ANNE H
Customer Reviews for T&A Repairs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Helpful
MICHAEL GEvery thing was perfect
HATTIE BThis was our first time using Uhaul and definitely exceeded our expectations. It went so smoothly. We were beyond Blessed when we were offered 2 Free Days ,100 extra Miles and $100 off of our Rental .We will definitely be using Uhal again in the future. Thank you for making our trip street Free .
ROY LDid not have any interaction with a real person. Dropped off the trailer and the voicemail said they would be on vacation until Monday. And the trailer had to be back Friday.
BENJAMIN JNone
Jesse LWe dropped off after hours so didn’t actually have any contact with anyone but the entire process is so easy! Thank you
christopher sGreat location, great crew and service.
Ronnie DThese guys were the best! I didn’t have to do anything — they took care of it all! 5 stars!!
WARRENHATCHER SFriendly supportive service
Rufus MGreat lady provided awesome service
ed lEnsure that tire straps on car dollies are properly installed and not twisted.
Justin CYou could better explain charges to the customer(s) if using a Debit/Credit Card. as well as using cash as a payment method, and make sure there's no questions. Also double check the outgoing mileage on the vehicle along with the customers.
Sandra MTotally satisfied 😌 😊. This establishment is very friendly and professional.
Shelia BMy email indicated that I would be picking up the equipment at Red King’s Interstate Garage in Emporia, VA. When I arrived there, they did not have my reservation or the equipment. It took them several calls to learn that I needed to make a 56-mile round trip to T & A at Courtland, VA in less than one hour before they closed for the holiday. Please do a better job of communicating with customers and dealers.
David RToo expensive to not have gas in the uhauls 0/10 don’t recommend
Shakara MFriendly and cooperative. Not the original planned drop off site, However, I used them to rent a dolly and therefore returned the truck there. I would use again.
David RGreat local dealer!!
cris dGreat person very helpful
Colton AWe got back on Sunday and there was a key drop box which was very convenient. I received my invoice by email. I have used u-haul before and have never been disappointed!!
PATRICIA WI had a Wonderful Experience ALL AROUND using T&A Repair to supply my UHAUL Needs. George & His Crew are Keepers! God Bless You! Philippians 1:3-6!
BEKA EGreat service
Cindy BTrucks need to be equipped with some sort of sound/noise deadening insulation. Road noise and engine/exhaust noise is very loud inside the cab. Nowadays people rely on some sort of GPS app for directions. Most people renting UHaul trucks are traveling with them to unfamiliar places. Need to be able to hear the GPS give directions. Could not hear that without holding phone to my ear, leaving only one hand to drive with. This was not necessarily an issue on the highway. Could be very problematic and dangerous in a hectic, congested city.
Kendall EOne of the small rearview mirrors was broken and not on the report.
Edward ZGreat experience here. The lady who helped me was super friendly and very helpful.
Trevor KN/A
Earl SThank u for working with us
Harry BAll good
Barry HI like the fact that it was there on time for pickup.
PATRICIA TNothing! It was great!!
Christy WA service agent from UHaul called me the day before - told me they were going to cancel my reservation because they could not see my truck available- they were rude when I refused to cancel - I stated I believed they could not see it in the system - but I believed it would be there the next morning. I do feel like I was treated rudely and am very dissatisfied with the scheduler that called me Sunday June 5. The location I rented from was very courteous- and I would like to know the negative customer service I experienced is being addressed.
William WThe website would not allow me to upload the cleanl picture and there for would not let me finish the checkout process. That is my only complaint. So hopefully I don't get charged extra.
Murrell SParking area for drop off was difficult to access.
Michael SGreat customer service.
DAVID WThere are no options to pay on a trailer as you go. You physically have to unload a whole trailer into another one just to pay off the balance which is very inconvenient and customer service is one of the worst I’ve dealt with.
BRUCE LYou guys are super great very friendly and understanding! Keep up awesome customer service
Monique TPlease look at the notes/records for this rental. I'm completely disappointed with U-Haul. I received notice of the pickup location change two hours prior to pickup, UNACCEPTABLE. The change was well over 60 miles away. UNACCEPTABLE. Although the truck was at the new pickup site, none of the equipment I need was available. I had to drive to three other U-haul location to pickup the needed equipment. UNACCEPTABLE
John AHire more people at other locations like Sabrina and Jennifer at T & A Repars in Courtland Va. - They were professional, kind and patient . Made our experience the best we've had at any Uhaul business - Thanks so much !
Harold wI have used this location before and have recommended it to others.
RICHARD SThis Lady was very nice.
Margaret HExcellent customer service
Janey jThis is the only haul outlet local. Franklin needs
WILLIAM HFix the hole in the roof so it doesn't leak all over your stuff when it rains.
Billy SExperience was awesome..The rental clerk was top notch.
ERIC DNoing
James JI told the agent that I had a 12 x 12 shed that I was unloading so I needed a U-Haul big enough to put it in. He gave me a 10 x 8 van that did not accommodate the things to be moved. He should have either gotten one in for me or directed me to another U-Haul dealer in the area. Luckily, the people helping me move, solved the problem. The receptionist was great.
Linda jHaving to drive 80 miles to pick up a rental is unacceptable. The 3 hour delay during a time when we were busy packing a household for moving was most inconvenient. Actually, that caused us to delay our departure by 1 day.
Sheila PStaff was extremely helpful and friendly.
Jim SFriendly owner of T and A in Cortland , va. Smooth transaction... thank you very much....
Diana MI cannot think of anything that you need to improve on. Such friendly proplr and great to have the service in Courtland, Va.
Sharon B