I cannot think of anything that you need to improve on. Such friendly proplr and great to have the service in Courtland, Va.Sharon B.
Moving Truck Rental in Courtland, VA at T&A Repairs
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Courtland, VA 23837
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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The staff at T&A were very informed and cooperative to work with since the rental centered around a weekend and the drop off time was uncertain. The equipment was clean and had all I requested. I can't say enough how grateful I was to T&A making a stressful move "stress free"!!! ThanxKEVINRICHARD M.
Very professional and courteous. Would recommend to family and friends.Misty C.
The entire experience was very professional . Will be renting from them again . Will also be telling friends where to go !REBECCA LYNNE B.
Maybe have cruise control on trucks!JERRE WHITE O.
Communication was a plus. T&A should continue this as part of their business plan.Thomas S.
Have a person designated to do u haul orders only!NICOLE SHI E.
08/12/20 T&A repairs were professional and friendly people. They brought out the trailer unhooked it from forklift and left it for me to hook it up. I HOOKED IT UP with no issue. Again friendly down to earth folks. 080320 I contacted UHaul to verify my quote that went to a reservation. No issues. 08/04/20 a UHaul rep at (434-634-2060) called me and said he was moving my reservation Car Hauler to be at 134 Courtland rd, Emporia. 08/05/20 I went to 134 Courtland rd Emporia to pay and verify that on 08/12/20 my car hauler would be ready. Man was again rude like the last rental and said no one from UHaul called me about picking up trailer from his location. I called the 434-634-2060 UHaul rep and indeed he verified that I was corrected and was going to pick up the car hauler from the UHaul rep at 134 Courtland rd. 08/11/20 I went online and prechecked in 08/12/20 I went to 134 Courtland rd Emporia to pick up my reservation car hauler. The business was closed, so I waited from 9am til 10:45. I called UHaul customer service and was on the phone 1 3/4 hrs talking with Eliza. She was very helpful and friendly. After 45 minutes into the long phone call, she took my payment and gave me a verification number. She then put me on hold. The online UHaul recording does state " you can pick up and drop off from over the phone" so I hooked up the car hauler and left while still on hold. After 45 minutes or so Eliza came back on the line and then told me I could not take the trailer for there was no business rep. I explained she gave me the comp number and the transaction was verified. She said for me to take the trailer back and I had to go 40 minutes drive time from 1st UHaul spot to 2nd UHaul spot to pick up another trailer. The issue was UHaul online system and nothing wrong on my end. So I took the trailer back to 134 Courtland rd. The business rep was there again and he called a police friend of his and tried to say I had stolen the trailer. I explained to the off duty officer the issue and no problem, so I unhooked the trailer and left. Before leaving I explained to the off duty officer that the business rep pulled up and stopped 5 minutes at the business while I was on the phone with the UHaul rep. The business rep said nothing and left. So he knew from the previous Wednesday I had reservations, he talked with the other UHaul location and was told my reservation for the trailer was moved to his location last Wed. So he knew and yesterday he has seen me waiting at his business for my reservation. I also explained to the off duty officer I have had no less than 3 US security clearances, and worked assignments under DOD, DOE, USACE, US Army, US Navy, US State Dept, THe World Bank and was a former Texas Peace Officer so there was no GODLY reason I was trying to steal a UHaul car hauler trailer. The officer had nothing else to say. I left and went to 2nd location to nicer UHaul reps and hooked up the trailer my self. Again no issues doing that. Eliza said I would be credited $50 from the web site and another $50 for the issues I was going through. Verify with the UHaul rep at 434-634-2060 and he will tell you we spoke last Tuesday and last Wednesday. He will verify that the business rep at 134 Courtland rd was aware last Wednesday I was scheduled to pick up the car hauler from him 0n 08/12/20/FRANKIE L.
T & A repairs gave me excellent customer service. In addition the truck drove well.Paul K.
Not a thing. Carlton Cutchins at ACE Hardware was great to work with.KEVIN M.
I ordered a furniture dolly and furniture pads and didn't find out until picking up the Uhaul that this location does not carry any supplies. This was a huge inconvenience. We had to carry heavy furniture with hurt backs.angela B.
Have them deal directly with owners of T&ASteven M.
Not much.Alexander H.
in the middle of no whereKeith W.
Accurate count of pads would help.Irwin M.
People were very nice and easy to work with. Definitely have my business!!Brandon J.
Put cruise control on trucks!!!Edward R.
Excellent customer service.David G.
Never had a better rental experience! Angela was fantastic & so very helpful!Sharon R.
I made a complaint to your customer service department already and they informed me to make a formal complaint when we returned the truck. The man at this place stated he didn't now what I was asking for and could not help me - he just was a pick up/return spot.KIM W.
long wait time to pick up truckScott C.
I would like to be contacted. When I picked up the U haul, the guy had to work on it for 1 hour and 30 minutes, before I could leave with it. Then the lights went out again ( 2 of them) wheil traveling. I called U haul and requested that I should be given a price off of what I paid to rent it. The person told me that I had to contact where I picked it up at. I did that 1st thing this am, but was told they could not do anything, since my debit card was already debited. This is wrong, plain and simple. You can reach me at 434-658-3959 until 3:30 pm, and after that, 757-617-9079. Donna White, my experience was awful.DONNA W.
I have gotten charge twice for day service please check it outalice S.
There is nothing needed to improve the rental experience for the next customer. The service was excellent, customer service staff was friendly, polite and courteous.GLORIA S.
How ever truck was muddy on the inside and trashWilliam P.