Customer Reviews for T&C Grinding Inc
(U-Haul Neighborhood Dealer)

170 reviews

107 Turner Ave   Berthoud, CO 80513

(970) 532-2182

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 12/6/2021: Closed
  • 12/11/2021: Closed
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(970) 532-2182

107 Turner Ave
Berthoud, CO 80513

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 12/6/2021: Closed
  • 12/11/2021: Closed
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Great guys

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

Customer did not leave a comment.

JACKIE S. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn K. 
Rating:
3.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

The entire process was amazingly simple.

Tina S. 
Rating:
1.0

Customer did not leave a comment.

Christian F. 
Rating:
5.0

Customer did not leave a comment.

brian L. 
Rating:
2.0

Uhaul is horrible. I do not believe i will every use you all again. My location was switched from 1 miles way to 15 miles a few days before my move, wasting extra time and gas money. I could not get the truck from my phone at 630am on a very strict schedule. I had to call customer service and waited 55 MINUTES before an answer. Thankfully i did not let the customer service representative hang up in case i couldn't get the keys. I couldn't get the keys because there was no lock box on the truck. The truck squeaked horribly the entire drive and shook uncontrollably at any speed, damaging a lot of my neatly packed items. Cannot believe how horrible the experience was and wasn't offered some type of discount for screwing me and my time over.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Nice truck, Clean & worked good

Ron G. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

FLOYD M. 
Rating:
3.0

Friendly. Individuals were punctual and easy to work with.

Audry E. 
Rating:
3.0

Customer did not leave a comment.

antoinette N. 
Rating:
3.0

Great customer care.

Brett A. 
Rating:
3.0

Everything was great!

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Called me back right away on a Sunday to confirm return of the trailer.

DAVID M. 
Rating:
2.0

Place locked at 7:30, so had to do self-check-in. They called me wondering about passenger side scratches on the truck. I never observed these.

DANIEL W. 
Rating:
3.0

Have someone on sight during business hours. They seem to only work when they want to.

ALEXANDRIA J. 
Rating:
3.0

Customer did not leave a comment.

Wilmar E. 
Rating:
5.0

Customer did not leave a comment.

Karen Z. 
Rating:
5.0

Don't rent anything to your customers from Port Street in Corpus Christi Texas. It's absurd. I had a 16 hour drive from Corpus Christi Texas to Berthoud Colorado and they set me back over 1.5 hours with their miscommunication and poor scheduling.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

Rochelle D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

I have used your company many times in the past however the last 2 times I've not been given the size truck I've needed and no options. I was also very pressured to get the equipment returned before I had a chance to finish my move. We moved across several states and were not given enough time. I will never use U-haul again

Lori F. 
Rating:
3.0

Fix your trailers as they should be. Service them correctly. Don't cut corners! We experienced a tire blow out because someone at UHaul didn't bother to put any of the right tires on yje trailer.

vaughnna V. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
3.0

Middle of a week day, no one was at the location. I called and someone answered, and said they would check in my trailer. Very friendly. Mom and pop run business.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

JULIA M. 
Rating:
5.0

Great service, very helpful, Thanks. Ross

ross S. 
Rating:
5.0

Very helpful and nice gentleman to speak with for our drop off. Would gladly do service with him and TC Grinding again.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Zufar S. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
3.0

There was nothing wrong with the location or the service I received there but this was not where or even the equipment I had reserved two weeks earlier. I had to drive from Longmont to pick up a truck and trailer to get the sf of the 20' truck I had asked for in Longmont, which was a much closer location to where I needed the equipment.

Wendy R. 
Rating:
5.0

They were great to deal with....very responsive in short notice. Thanks so much!!

David M. 
Rating:
5.0

We were very happy with the rental. Close to home so we were able to bike there and put bikes in back of 15 filter to be able to return home after we dropped it off. Friendly staff and family member.

Kurt K. 
Rating:
3.0

Customer did not leave a comment.

Earl J. 
Rating:
4.0

Customer did not leave a comment.

Bryan D. 
Rating:
3.0

There is nothing easy about do-it-yourself moving - hire help!!!!!!

Teri B. 
Rating:
5.0

Easy drop off

Michael L. 
Rating:
5.0

Customer did not leave a comment.

earl M. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

Vincent M. 
Rating:
3.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Just keep up the good work!

Douglas S. 
Rating:
2.0

It was a neighborhood drop and although they said they were open, no one was there. So found another drop spot. Went there and was told they could not accept trailers. They called the place I had just come from got someone to answer and was sent back to it. costing me time and miles. Waited there until some guys arrived and helped me since I am 72 years old and cannot physically do much because of bad shoulders. By the way there were two trailers sitting at the place that said they could not accept trailers and two open parking places next to them. Is that customer service being forced to run around to find a place to return equipment?

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Efficient friendly people helped in every way at this location .

Doug A. 
Rating:
4.0

Great guys. Helpful.

STEVEN S. 
Rating:
5.0

Very efficient, courteous

Tim W. 
Rating:
3.0

I got a call from them asking me to bring the truck in earlier than my contract time.

Wendy R. 
Rating:
1.0

We tried to drop off after hours on Friday. Not only was it not well lit enough to see the adresses but the "open lot" they claimed to have, held about 4 vehicles and was completely full. So we ended up having to return another day. They began calling us 3 days in advance of our rental being due back, multiple times a day. It felt harassing. They shouldn't run a uhaul location in my opinion.

Stacie H. 
Rating:
3.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

RICK A. 
Rating:
5.0

Met all my expectations

Kurt P. 
Rating:
5.0

Debra was great, very helpful and was my point of contact if i had any issues. I had none.

Stuart F. 
Rating:
5.0

Excellent

Daphne G. 
Rating:
3.0

Customer did not leave a comment.

Mary C. 
Rating:
4.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Debra was very kind and helpful. She answered all our questions, went through all our options and called us back many times. She made it an easy rental. We got what we needed when we needed it so that the move was easier. And the truck was easy to load and drive. Thank you Debra! We'll rent from you again soon!

Rebecca J. 
Rating:
5.0

Customer did not leave a comment.

Esther M. 
Rating:
1.0

Horrible experience. I'll never use uhaul again. Mystery charges keep showing up. Nobody at uhaul has a clue why and everyone seems completely untrained and lacking in customer service!

pat B. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
2.0

The hours online said they were open the day we wanted to return the trailers but when we got there, they were not open nor was the hours posted on the door. Couldn't even get them checked in online because nothing was working right. Called and left a message of the time and date we left the trailers so we wouldn't be charged a late fee. They actually called me the next day and told me that everything was good.

Tiffany M. 
Rating:
5.0

Great people and service.

Phillip E. 
Rating:
2.0

The location was supposed to be open. It was locked with no one there. The Uhaul sign on the building that listed hours open by day was not filled in, all hours were blank. I did online return with my phone, should not have had to do that.

Kenneth M. 
Rating:
5.0

Great experience nice to deal with these people

Cris D. 
Rating:
5.0

Customer did not leave a comment.

Alexandra G. 
Rating:
4.0

A bit cluttered around the entrance. Could use some tidying up. They had stepped out just before I dropped off the truck. Available by phone and very helpful and friendly.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

miranda M. 
Rating:
5.0

Debra was very nice and helpful, and got me what I needed. She explained all of the terms in detail for me and got me on my way.

Garrett G. 
Rating:
2.0

Arrived during normal business hours on a weekday. No one there. I had to jockey the trailer around for over 45 minutes to find a place I felt comfortable leaving the trailer. It took over 45 minutes for me to do the online checkout on my phone, partially due to poor cell reception. Then, when I got home I saw that they charged me for a extra day rental because I was not 48 minutes over my 5 day rental limit!! What a joke. I insisted on a refund of this extra day on the response email and will wait to see how they respond.

Louis S. 
Rating:
3.0

My pick up and drop off locations were changed and never communicated to me. When I called to change my drop off to a location in my town I was told they have you drop the trailer where they need it.... I'm the one paying for this service how about you give me a location where I need it!

Cindy M. 
Rating:
5.0

T&C went above any expectations to help with my emergency situation! Thank you!!!

Phil F. 
Rating:
2.0

The office is very cluttered (if you want to call it an office, your couldn't find a clear surface to write on) and barely enough room to stand in one place. :(

Jerry G. 
Rating:
5.0

The couple at this location went way beyond the proverbial "second mile" to find a creative solution to haul our Toyota RAV4 and trailer when our transmission went out. After we picked up the U-haul truck, we found that our trailer hitch would not work with the ball on the U-haul to tow it to the rental location. The wife came out with her personal truck to pull our trailer to their rental location. Then the husband used his forklift to place our trailer inside the U-haul truck. Then we hauled the car on a regular car-hauler trailer. Talk about a creative solution that saved us money! We are extremely grateful customers. (Nevertheless we fervently hope never to need such a solution again!)

Andrew A. 
Rating:
4.0

I received two confirmation emails with different addresses on them for pick up (there were no reservation numbers on the emails) so I cancelled one of them. This somehow cancelled both so I had to drive to another town to pick up my U-Haul. The next time I move I will look at other vendors because of this.

madeline S. 
Rating:
5.0

Customer did not leave a comment.

Rose H. 
Rating:
1.0

Tried to drop off trailer several times. No one was ever there when we tried to drop off trailer during posted business hours

timothy A. 
Rating:
5.0

Nice lady working, noticed me wandering around lost and called me over. Weird location, but many uhauls are. That's the convenience of the company, you can get a truck or drop off a truck almost anywhere. I would recommend and I would use this site again.

Sandra D. 
Rating:
2.0

Be organized and more efficient.

Brett W. 
Rating:
3.0

Customer did not leave a comment.

Ryan P. 
Rating:
2.0

There really was no one there. When I called they said they were "away." Luckily it was just a drop off, but the location is not very good in general.

Angel S. 
Rating:
3.0

She was still there and took trailer after hours but could not check me out and took my phone number. Still have not heard from her and then I get a call that trailer was not turned in yet.

William S. 
Rating:
4.0

Customer did not leave a comment.

Rowdy R. 
Rating:
1.0

Original location for pick up was loveland. Changed to berthuad and not notified. Get there had to wait for 5 minutes for woman to come out of house where she was cooking. Then she had to check in the trailer to check it out to me. Then she had no printer ink. Then she had no adapter for my truck. Overall. A shit show from uhaul and it's agents. Great thing is theres never a compensation from you, just a see you again becuase you know theres no other company that provides this service.

Todd W. 
Rating:
5.0

Prefer to pickup truck at my requested location at A Storage......more convenient!

Michael W. 
Rating:
2.0

The only reason I would say below average is because it was so small, there were no spaces available to park the truck so I ended up leaving it parked in the way of the other trucks. I arrived and left prior to opening so I can't say anything about cleanliness or personnel.

Kyle M. 
Rating:
4.0

They were out of the office when I arrived but were on location with in a couple minutes when I called their number... friendly great small town ppl!!!

Ryan G. 
Rating:
4.0

Customer did not leave a comment.

Cortney J. 
No reviews have been submitted for this location.

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