The truck we reserved was given to someone else. Absolutely unacceptable business practices to guarantee a reservation but not actually do it. Then we were forced to rent a larger truck and pay a higher rate. Will never use uhaul again as I cannot count on their guarantee (which is false language because they did not follow through with the reservation I had made). Very disappointed.ELIZABETH S.
Customer Reviews for T&M of North Carolina LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First of all, my original reservation was to pick up my U-Haul in Hickory. I called the Street Source Auto, LLC in Hickory and I was informed that my reservation was moved to Hudson, the location above. I was not notified prior to the day that I was to pick up the U-Haul. I am thankful that I called instead of going there which would have been a wasted trip!GINGER W.
Customer did not leave a comment.THEODORE P.
No problems everything went very smooth.LARRY H.
Customer did not leave a comment.sergio C.