Customer did not leave a comment.JEFF H. | Overall Experience
Customer Reviews for T&T Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people we dealt with were awesome. So helpful and available any time we needed to do anything or just ask a question. The facility met our needs and were well maintained and secured.Steve P. | Overall Experience
Customer did not leave a comment.guo C.
smoke in storage areaSEAND B.
Customer did not leave a comment.Anne P.
Tom at T&T was friendly and helpful. I would definitely recommend.Niambi W.
Great customer service!Eleanor B.
The self check-in gave me the wrong box/code to retrieve the key. Luckily a person was available to help me retrieve the key. Had no one been there I would have missed the move as time was a major factor.ANGELINA R.
Customer did not leave a comment.Christine W. | Overall Experience
This was my first time with mobile check in and I never got the text with instructions for accessing the key. I had to wait until office staff showed up, a good thirty minutes. I like the mobile check in, but tighten it up!Lars K.
Customer did not leave a comment.Jaylen C.
Customer did not leave a comment.Joseph O. | Overall Experience
Customer did not leave a comment.DAVID T.
great customer serviceKENNETHM B.
Customer did not leave a comment.Nicholas & Lisa B. | Overall Experience
Thank y’allakeem g. | Overall Experience
Customer did not leave a comment.TIMOTHYSHANE B.
The uhaul was dirty inside, this is a pandemic it should be sanitary inside the gas was below the half of a tank mark... I was very unsatisfied with this experience ontop of not being credited the miles I was told I would be because I had to travel miles to another facility because the uhaul close to me didn't have a big enough truckCandice R.
Smooth as silk. Truck was ready to go. Staff was professional and friendly. Easy access. Will be my first choice next time I need to rent a U Haul truck.Glenn C.
Ty see you later this yearPATRICK T. | Overall Experience
The owner at T&T is very helpful and very accommodating.Michael W.
No improvement neededDAVIDFREDERICK A.
U-Haul wanted to charge me an extra fee for their fuck up. The guy fixed the problem, not at all impressed with U-Haul. Why don't you ask about U-Haul, they SUCK!!!DAVIDPAUL M.
No improvement needed. Nice easy transaction will definitely use againDAVIDFREDERICK A.
Originally I was sent to Green Island where the rep was not helpful at all. He looked up nothing in the computer and didn't check for where the available truck was. He just said "i don't know why they send anyone here you have to go to cohoes" I went to the one on ontario street and they had no trucks available in the size i had reserved. They found an available truck nearby at TNT where we ended up but still had to go to a separate lot to get the truck and clean the snow off of it. Phone call confirmation the day prior of the exact pick up location and that the truck reserved will be ready and available at said location.MARKJAMES C.
Great customer service. Saved me when I was in a pinch.DAVIDFREDERICK A.
Customer did not leave a comment.NICHOLAS L.
Customer did not leave a comment.DAYAKARR J.
Customer did not leave a comment.EMILYANNE C.
Customer did not leave a comment.tom B.
Parking the vehicle is a bit tight, especially for a larger vehicleTHOMASA H.
Would not recommend at night after closing, but better than no drop off at all.James S.
Customer did not leave a comment.LAWRENCEDUNBAR J L.
Customer did not leave a comment.dorthey A.
Owners very nice Answered all my questions Treated me like familylorraine M.
Customer did not leave a comment.LAURIEJ M.
Tom was very helpful and responsive to everything we needed.ROSSEDWARD S.
Could provide more complete instruction on operating vehicleChristian C.
Tommy was very helpful great place to rent a truckJohn R.
Nothing. Overall a good experienceRon H.
Tom runs an excellent shop. He was really helpful in confirming my online reservation and making sure I had the right truck at the right time.Paul J.
Person I dealt with was super nice and helpful. Will definitely rent from there again.Kim S.
Customer did not leave a comment.STACYLYNN L.
Customer did not leave a comment.FRANKLINJ K.
Customer did not leave a comment.Shawna D.
I've rented many uhauls in my day... never had a problem. This time I was charged $300 for scuffs on the paint. It's insane. Never again.sarah M.
Customer did not leave a comment.Terry G.
Nice guy in and out in 5 minutesERNESTO A.
Customer did not leave a comment.DEEE B.
Customer did not leave a comment.LUDYLMACEARY P.
The cargo van back was dirty and the seats had a lot of dog hair on them.Cornelius M.
Billing was deceptive and confusing... It was not stipulated that $19.95 was a four hour rate nor was it explained that insurance coverage was for a four hour rate and that it would be billed twice in one day for a rate of $20/8 hours for a usurious rate of $1800/month... The billing turned a good experience to a terrible experience and I will warn any of my friends and associates to consider an alternative other than U-Haul, when renting a truck or van!KENNETHM B.
Customer did not leave a comment.AMYLYNN P.
Please make sure an equipment is CLEAN before you rent out to a customer. I was very disgusted by how dirty a truck i rented was. There was a visible layer of dust all over on the surface of the dashboard, cigarette smell and very dirty floor mats. I picked up the truck regardless (out of desperation) via contactless service- mobile phone app because there was no one on site to immediately address my concerns. With a reputable company like U-haul, cleanliness should be top priority. Equipments should be cleaned and sanitized especially during these COVID days.Elizabeth O.
Gentleman that was working was very friendly and helpful.Antonia P.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Stephanie Z.
Customer did not leave a comment.Hunter M.
Customer did not leave a comment.Tammy H.
Terrific customer service!Amy B.
I picked this location because I thought they would be open and there would be someone there to help. Not true! There was a ring doorbell, and the location made it difficult to hear what the person on the other end was saying. The man was clearly put out by the interruption to his day, and could barely be bothered. The instructions were unclear and the van ended up costing me a lot more that I was expecting. This was not my first time renting from u-haul, but this was far from a pleasant experience.Barbara C.
Customer did not leave a comment.Courtney M.
Customer did not leave a comment.james Y.
Customer did not leave a comment.Janice K.
Customer did not leave a comment.perry G.
I did not receive all the items I was supposed to and I still got charged for them after disputing the charges. My card was put on hold for way less that what it was actually charged after being given an estimate. Will never rent a U-Haul again.April M.
Guy needed bifocals to see computer screen, was not knowledgeable at all as to what he was doing, & took an hour to simply pick up equipment that was reserved a month in advance & I used the express check in/out.leigh Y.
We extremely pleased with how well maintained the truck was.Ron T.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Boliang Y.
Awesome last minute service without reservation and very helpful and very courteous!Lisa P.
I think the service was perfect..thank youTINA M.