Even the air conditioner worked!
Geoffrey C
Customer Reviews for Taneytown Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were terrific!
Lee Eoutstanding Service
doug rI was able to reserve the truck I need online. I got to the location early and they were very quick and nice. Was able to get everything done sooner then I expected. The prices were great spent less then I thought I was going to.
Crystal MI had signed up for online registration. It was not available. This was after my original location was changed to a less convenient location. I was able to change the pickup location to one that was not as convenient as the original but more convenient than the one assigned.
MARK SVery good
Daniel PAfter my terrible experience at the Westminster Sonoco location (vehicle I reserved said it was there but it wasn’t, I think they rented it under the table) I ended up going to Taneytown Auto Parts location where they were super helpful, nice and quick. The guy even came back after hours to help with return. 100% recommend!
ANGELA BIt was all good
Tracy SIt all with the gentleman who rented me the equipment very polite courteous and everything was ready in no time thanks
jessie lPat was great. Will definitely go back
Kevin zPat was very helpful and friendly.
gina fVery helpful
bill mPat is just dreamy! If he could be shirtless next time that would be just wonderful!
JOHN SThere really is not anything I can think of. The gentleman that rented me the truck understood what I needed and handled everything. This was a very positive experience. Thank you
steve cThe gentleman that processed my pick up was so kind and patient. It was a nice way to start a move day the day after Christmas
Regina JOwner of the store was polite and very helpful. He made me feel like an old friend
james tFriendly and personable staff. Highly recommend.
Jackie BWill not rent from them again. Couldn’t even use the product to tow my car
Jonathan LExcellent coustomer service!!
Andrew GSchedule problems and very few staff can access the scheduling
Funmi OOf all the U-Haul locations I have used, this one was the best and most helpful; very courteous too!
Yvette CThe U-Haul was not at the location it was supposed to be located. I had to drive 20 miles out of the way to pick it up. I was not given a discount for my extra mileage or inconvenience. The cost was $575 because the person said it was cheaper to bring it back. Really? Was it? I can’t believe the cost of a U-Haul is astronomical.
BILL BPatrick was awesome!
Richard GI never received a call to confirm the additional equipment I tried to rent - furniture dolly and hand truck. They ended up renting me the wrong size truck, and there were no straps to block the furniture moving around since the truck was bigger than contracted.
Chris SPick-up was quick and easy. Representative showed me all the information I needed for a safe trip and to use the equipment properly.
teddy PGreat service. Hooked up trailer for me and helped make sure the brake lights and signals worked. Unlike the U-Haul location in Westminster. Will make the 20 minute drive there the next time I need a trailer.
John PI was struggling with the online check-in process to pick up my truck. Employees at this site were very willing to complete the process in person. They were helpful and polite.
Amy LNone
David JThey were great. I'd highly recommend to everyone!!
Richard BVery cool
AARON BEverything was perfect for what I needed. So happy I returned uhaul with extra gas.
HEIDI RI reserved a 20 foot truck several weeks in advance and I ended up with a 26 ft, it way too big. I actually ended up doing damage to my garage because I unfamiliar and uncomfortable with the size. I actually went back to exchange it for a 15 ft but they were all reserved. Regarding if the truck was well maintained, i believe the truck was way out of alignment based on the position of the steering wheel and how it handled.
BRADFORD GThe store attendant was very nice and helpful.
Jose ONone
DANIEL DThey didn’t seem to care that we had a leak issue with our truck.
Christopher BBest customer service in Taneytown Very friendly staff, knowledgeable, and transparent about services. Thank you Taneytown Auto Parts and Uhaul!
TREBORRIS AThe vehicle sounds like it has an exhaust leak. Otherwise, the location and staff were great. I did not have a reservation. I walked in and they got me in the vehicle in a few minutes.
JOSHUA PI buy my auto parts there. Excellent People
KIMBERLY BNothing! This was such a painless experience for us! So glad you all were still open. Amazing customer service from start to finish. Thanks!
Ashley SThe truck back door continued to get caught and we were unable to get it shut. There was no one to call in town to fix.
KIM SThere’s nothing you can improve for the next customer, very friendly people in the part store the gentleman kept apologizing for something that was out of his control there was something going on with U-Haul system but it’s internet phones even have issues, I would highly recommend this place if you need to rent a truck or trailer very friendly staff
Christopher TGreat family owned business! Always helpful and fast, been dealing with them for years. Uhaul support is the same, got me in and out and helped with hook up and inspection/instruction of the trailer.
Michael HBest uhaul dealer ever. Wish for the small store they had more selection but they make do with what is available on short notice. Employees very helpful and friendly.
Benjamin HThis was an "after hours" drop off so there was no interaction with the personnel or facility, other than the drop off box.
Denver WExtremely helpful, cheerful, and friendly. Would highly recommend this outlet for anyone needing to rent a truck.
GERRY EThis guys are awesome
Ovidio R