Customer Reviews for Taneytown Auto Parts
(U-Haul Neighborhood Dealer)

177 reviews

11 Franklin St   Taneytown, MD 21787

(410) 756-6618

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 756-6618

11 Franklin St
Taneytown, MD 21787

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service. Hooked up trailer for me and helped make sure the brake lights and signals worked. Unlike the U-Haul location in Westminster. Will make the 20 minute drive there the next time I need a trailer.

John P. 
Rating:
5.0

I was struggling with the online check-in process to pick up my truck. Employees at this site were very willing to complete the process in person. They were helpful and polite.

Amy Louise M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN WETZEL E. 
Rating:
5.0

Customer did not leave a comment.

AHMEDTAHA I. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

None

David J. 
Rating:
5.0

They were great. I'd highly recommend to everyone!!

Richard B. 
Rating:
5.0

Very cool

AARON B. 
Rating:
5.0

Everything was perfect for what I needed. So happy I returned uhaul with extra gas.

HEIDI R. 
Rating:
4.0

I reserved a 20 foot truck several weeks in advance and I ended up with a 26 ft, it way too big. I actually ended up doing damage to my garage because I unfamiliar and uncomfortable with the size. I actually went back to exchange it for a 15 ft but they were all reserved. Regarding if the truck was well maintained, i believe the truck was way out of alignment based on the position of the steering wheel and how it handled.

BRADFORD G. 
Rating:
5.0

Customer did not leave a comment.

FROSTINA T. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

The store attendant was very nice and helpful.

Jose O. 
Rating:
5.0

None

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

DEAN F. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
3.0

They didn't seem to care that we had a leak issue with our truck.

Christopher B. 
Rating:
5.0

Best customer service in Taneytown Very friendly staff, knowledgeable, and transparent about services. Thank you Taneytown Auto Parts and Uhaul!

TREBORRIS A. 
Rating:
5.0

The vehicle sounds like it has an exhaust leak. Otherwise, the location and staff were great. I did not have a reservation. I walked in and they got me in the vehicle in a few minutes.

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

sue H. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

I buy my auto parts there. Excellent People

KIMBERLY B. 
Rating:
5.0

Nothing! This was such a painless experience for us! So glad you all were still open. Amazing customer service from start to finish. Thanks!

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Spencer G. 
Rating:
5.0

The truck back door continued to get caught and we were unable to get it shut. There was no one to call in town to fix.

KIM S. 
Rating:
4.0

Customer did not leave a comment.

Jonie R. 
Rating:
5.0

There's nothing you can improve for the next customer, very friendly people in the part store the gentleman kept apologizing for something that was out of his control there was something going on with U-Haul system but it's internet phones even have issues, I would highly recommend this place if you need to rent a truck or trailer very friendly staff

Christopher T. 
Rating:
5.0

Great family owned business! Always helpful and fast, been dealing with them for years. Uhaul support is the same, got me in and out and helped with hook up and inspection/instruction of the trailer.

Michael H. 
Rating:
5.0

Best uhaul dealer ever. Wish for the small store they had more selection but they make do with what is available on short notice. Employees very helpful and friendly.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

TOM M. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Bob Z. 
Rating:
5.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Customer did not leave a comment.

dennia A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

This was an "after hours" drop off so there was no interaction with the personnel or facility, other than the drop off box.

Denver W. 
Rating:
5.0

Customer did not leave a comment.

joe M. 
Rating:
5.0

Customer did not leave a comment.

Arthur T. 
Rating:
5.0

Customer did not leave a comment.

george H. 
Rating:
5.0

Extremely helpful, cheerful, and friendly. Would highly recommend this outlet for anyone needing to rent a truck.

GERRY E. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

linda F. 
Rating:
1.0

Customer did not leave a comment.

Maxon K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

This guys are awesome

Ovidio R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

RON S. 
Rating:
5.0

Customer did not leave a comment.

fedor R. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

patricia S. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
4.0

Customer did not leave a comment.

Henry K. 
Rating:
4.0

The trailer had a low tire that wasn't found until I loaded the trailer. I put some air in it, but it was low again by the end of the trip. I reported it at check-in.

J. DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Phillip K. 
Rating:
4.0

good job no need for improvement

Eugene P. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Super fast pick up and drop off. My truck was clean and in good working order. I highly recommend this location.

Phillip W. 
Rating:
5.0

Everyone was extremely nice and helpful.

April J. 
Rating:
5.0

Consider giving the first 40 Miles FREE for any local weekday rental.

MARK L. 
Rating:
5.0

Exceptional service. Able to accommodate my schedule. Highly recommended.

PATRICK S. 
Rating:
5.0

Very friendly and accommodating.

kristina D. 
Rating:
5.0

Very friendly, helpful, quick n easy! I think tbe guys name was Jeremy

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Tamara H. 
Rating:
4.0

Customer did not leave a comment.

Tamara H. 
Rating:
5.0

Need a lock for the u-haul trailer.. Cost to much for the use.

connie H. 
Rating:
4.0

Customer did not leave a comment.

Hiram D. 
Rating:
5.0

More explanation on how the ramps work and how the side of the trailer folds down so you can open your car door.

Taylor M. 
Rating:
3.0

Customer did not leave a comment.

jeremy H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Really helpful and friendly staff. They really try to help everyone get exactly what they need and make sure they'll be traveling safely. Great staff!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

will use again if needed

FLOYD C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

The best truck I have ever used! Thank you!!

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Good company

mary B. 
Rating:
5.0

Pat and his crew are top notch. Really helpful and flexible.

WARREN R. 
Rating:
5.0

The tongue of the trailer was bent. This made my truck swerve while driving with a load. Why are you sending this kind of equipment out to these remote rental locations? I can send you a photo if you would like.

Warren R. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Very helpful and courteous.

Mark M. 
Rating:
3.0

a 20 ft truck for price ofc10 ft due to no 10ft..i wad charged for 3 days fir 1 day use so nope not happy wil be stopping by .

ANNE H. 
Rating:
4.0

Customer did not leave a comment.

Leslie F. 
Rating:
3.0

While you could see a couple U Haul trucks/trailers, it was not clearly marked which building to go in to check in and pick up. There were several buildings on the property.

Kristie K. 
Rating:
5.0

Nothing it was excellent

JENNY K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

The trailer light connection didn't work which caused us a lot of grief. I worked with the owner of the auto parts store for two hours to try to get it working and we gave up and ended up towing the trailer with another vehicle. I am disappointed that customer service is not helping me resolve this issue quickly. I expect to be compensated for the time lost and the fact that the lights didn't work so i had to use another vehicle to tow the trailer.

JAMES W. 
Rating:
3.0

Customer did not leave a comment.

Beverly P. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

TIM G. 
Rating:
5.0

Customer did not leave a comment.

guy M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I was running late but the guy working there agreed to come back after hours to get me set up and on my way. I really appreciate his assistance!

Lori N. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top