Customer did not leave a comment.LEONARD B.
Customer Reviews for Tap Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped the rental truck off after hours and had absolutely no problems returning the truck using the U-Haul app. This was very different than picking up the truck using the same U-Haul app.ANDRE N.
My truck wasn't there and I was delayed over 2 hours and had to drive for an hour & half to another location to pick up. They also ended up charging me for extra mileage. In summary, unreliable location.Ahmed H.
Lovely customer service. Kind and professional.David S.
Customer did not leave a comment.Bradley V.
Customer did not leave a comment.JONI Y.
Give the same serviceDOUGLAS G.
Customer did not leave a comment.Brad K.
Customer did not leave a comment.Stephen S.
Thanks for great service, PamDiana S. | Overall Experience
Customer did not leave a comment.TINA Z.
Customer did not leave a comment.J M.
Service was great but the online return was hard to navigatRon B.
bigger office for customers to sign up otherwise excellentGERALD B.
Customer did not leave a comment.Andre N.
Customer did not leave a comment.JEREMY D.
Dropped off after hours. and received an email in the morning that all was good. Thanks PamARTHURJ R.
No improvements needed. Pam the lady I dealt with was wonderful to deal with. She went above and beyond when it came to customer service. I wish more people in customer service were this wonderfulROCHELLENATALIE M.
Customer did not leave a comment.OSWALD N.
Awsome customer service, very satisfiedLinda D.
Customer did not leave a comment.Darin V.
Their customer service was fantastic. Very, caring, kind, helpful people. I will definitely use this U-Haul service again when it is needed from this Strathroy location.Bernice C.
Customer did not leave a comment.TERRENCEWADE F.
Everything was ready, the pricing was great, but the service and assistance was top-notch. Would definitely rent from this location again!DOUGLAS G.
Customer did not leave a comment.Bruce M.
Customer did not leave a comment.Catherine L.
Hire more people like the lady that's running this one very pleasant and helpfulJAMESE B.
Best storage unit in Strathroy would highly recommend to anyone looking for a storage unit!Kaitlyn J. | Overall Experience
Customer did not leave a comment.GLENNL B.
Great customer service Excellent experienceROSA R.
Great customer service i will be back Thankyou! DerekDEREKJ C.
Pam was incredible! Such a kind pure heart. Helped me out so much and put a smile on my face even though I was going through a horrible time in my life.CHELSEYLYNN G.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.RONALDK L.
I was overcharged but it was promptly changed.SEANL R.
Customer did not leave a comment.Jean H. | Overall Experience
Pam was extremely helpful. Thank you!Horst V. | Overall Experience
Pam was very helpful and accommodatingJACQUELINEJ R.
Great Service!!SEANH B.
Customer did not leave a comment.Jacob W.
Customer did not leave a comment.Hielke B.
Customer did not leave a comment.JAMESP D.
Very nice and know how to help the customer. A nice yard to get a truck or a trailer.JOHNI T.
Customer did not leave a comment.RICHARDM J.
Extremely hard to get into the location because of construction.AMANDANICOLE G.
Pam was awesome! It was our first time using U-haul and she made the process very easy and it was very affordable. We're not planning on moving again anytime soon lol but we would definitely recommend this U-Haul location. Thank you!PAULANTHONY W.
I tried to reserve an open trailer over a week ahead of time and when I went to pickup there were no trailersTYSONB H.
Absolutely nothing needs to change with this location! Every single interaction I had (all with Pam) was pleasant. My comment is that London's Scheduling team didn't recommend this location to me. I had to do the work for it.Travis W.
Truck share is hard to navigate and even harder to implement. Your service would be better off being manned 7 days a week by people NOT done over the internet. Your customer phone service is, via your switchboard, is horrible at best and completely useless. If I do ever use your service again, a strong IF, it will be done in person during the week.THOMAS W.
Nothing owner was awesomeDavid P.
Customer did not leave a comment.Gregory F.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Adila S.
The trailer had a leak in it, damaged a couple of things in the move since it rained. Very disappointed, especially after all the hassle it was to rent it.ROYBROCK N.
Great customer service. Pam was great!ANDREM N.
Customer did not leave a comment.DAVIDJOHN B.
Customer did not leave a comment.BRADLEYM D.
The truck share takes a good hour to complete. It's too long for someone has people waiting to start moving. Simplify this process a bit would be great. We were blocked in by a truck and trailer. It was very tricky to get out of our spot. More specific parking instructions would have been great! We were delayed in getting started by bit of these things. Otherwise booking with Joey Hawkins was great, he did it all for me and drop off went smoothly!Ken S.
The representative in Strathroy was very friendly and helpful in getting us through this move. Excellent customer service!Alan H.
Customer did not leave a comment.Lyndon B.
The unit ran well and upon my inspection appeared to be well maintained. the only observation I would have would be that the cab was dirty.RICHARDA M.
Customer did not leave a comment.Derek M.
Customer did not leave a comment.James T.
Customer did not leave a comment.CHRISTOPHERJ D.
The lady we dealt with was very friendly and amazing ro deal with.Martin F.
Customer did not leave a comment.Shaun W.
Pam was great, she helped us make this move the best yetJeffrey B.
Service was very friendly and quick, would definitely use this location again. Thank-you.FRANKP H.
The manager was prompt in assisting me when she arrived at the U-Haul outlet. She got me and the other clients on the road very quickly that Saturday Morning. Much appreciated.DAVID M.
Customer did not leave a comment.Mike D.
She was fantastic. Regardless it's not even close to 39.99 as advertised.ELIZABETH F.
The entire experience was great.TINA Z.
Advise people to arrive early as the process to get the key can take about 15-30minsBrent S.
Customer did not leave a comment.Tim B.
Super serviceCraig N.
Customer did not leave a comment.Susan H.
Very friendly and helpful . Thank You so much ?DEBORAA H.
The process was swift and easy. I have rented from other locations before and I must say this was a superior experience.DOUGLASD S.
Older trailer but in good conditionJonathan T.
Nothing. Pam was very helpful and wonderful to deal with. She deserves a raise for her great customer service!Tonya S.
Customer did not leave a comment.CHARLESA M.
Customer did not leave a comment.Jeffrey B.
Nothing, everything was great!GEZA V.
Customer did not leave a comment.JANNA M.
Customer did not leave a comment.DAVID C.
The on line reservations, I recieved text telling me I was getting my trailer from thedford then get a phone call from tap storage telling they have a trailer for me, I was very happy to hear take they did saved me an hour of addition travel but it was very confusing to say the least. And the online preregistration seam to take alot of time to up load my liencse I guess it finally upload but man it seam to be a processPhilip W.
Pam is amazingTYLERG D.
Customer did not leave a comment.Trevor P.
Customer did not leave a comment.Helen E.
Customer did not leave a comment.Bradley D.
They were amazing!TIFFANY W.
There should be a jack on this size of a trailer. It's to heavy to lift without helpLes H.
There wasn't a proper space for us to park the truck when we dropped it off after store hoursAndrew H.
Customer did not leave a comment.Patricia H.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Joshua R.
Kelly was amazing! So diligent with cleaning amidst Covid. So friendly, so helpful!Carol K.
Issues with the self-check out system wasted 2 1/2 hours of our rental time just picking up the truck. Returning the truck was quicker, but we were stuck with the key and no place the leave it. Had to return the next day to drop it off. Billing came in higher than quoted. Couple extra charges applied to the bill, environmental fee and safe trip fee. They offer a $25.00 discount if you sweep it out the truck and don't leave garbage behind. We cleaned the truck - no discount! Then they took an additional $75.63 off my credit card the next day. Not sure why???? Waiting for a call back. I will never use this company again and do not recommend them at all. You do all the work in checking out and checking in and pay full price to boot. When you call their 800 number for help, you sit on hold, waiting, waiting, waiting.Jim H.
Customer did not leave a comment.Bryanna S.
They only issue I had was cell service so doing the mobile pick up and drop of was frustrating.Jamie H.
Customer did not leave a comment.Marco D.
Customer did not leave a comment.James E.
This is a new U-Haul storage location and frankly the staff there are excellent they made my U-Haul truck rental and storage unit move-in a breeze. Thus far no complaints !BREANNA K. | First Impressions