Customer Reviews for Taylor Made Towing & Recovery
(U-Haul Neighborhood Dealer)

152 reviews

4388 Alex Harvin Hwy   Manning, SC 29102

(803) 473-0054

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(803) 473-0054

4388 Alex Harvin Hwy
Manning, SC 29102

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

The only issue I had was that the cab floor mats were a little dirty. I videoed it to document.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
2.0

Be on time for pickup. Representative was very nice but 30 minutes late

Courtney G. 
Rating:
2.0

I had to hook everything up myself i had to check the lights. One light was pushed in so far that the rubber piece was stuck inside of trailer.the equipment was dirty inside. The lady didnt mark down any damage to the trailer. She did not move from that office point to the trailer though the door & said that is what your taking. The trailer didnt even have a current inspection sticker.

Amanda O. 
Rating:
5.0

All went well

Gary G. 
Rating:
4.0

Customer did not leave a comment.

Lavon B. 
Rating:
5.0

Customer did not leave a comment.

Leigh R. 
Rating:
5.0

KEEP doing what you are doing. GREATLY satisfied.

Zella G. 
Rating:
5.0

Customer did not leave a comment.

Leigh R. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
4.0

Customer did not leave a comment.

Ronald L. 
Rating:
3.0

Staff member was new and having trouble with computer system and was not able to take care of everything while we were there. They took notes and was able to check our truck back in and refund our leftover boxes and send the receipt the same afternoon. :)

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Jody T. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Lois C. 
Rating:
4.0

Customer did not leave a comment.

ZIggy T. 
Rating:
4.0

Customer did not leave a comment.

ZIggy T. 
Rating:
5.0

Customer did not leave a comment.

Sheryl L. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Kat F. 
Rating:
5.0

Very pleasant and helpful customer service representative. Something not seen often enough these days! Thank you!

Cindy S. 
Rating:
3.0

Customer did not leave a comment.

Davine T. 
Rating:
4.0

Interior dirty and smells

Hoyt H. 
Rating:
5.0

Jody Taylor was excellent. He explained what I shouldn't do, and I was grateful.

Alain A. 
Rating:
4.0

I stopped at the u haul location in summerton sc one carhauler had a bad tire the second trailer had a bad strap and piss POOR SERVICE so I left and left to go to manning sc

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

Willie D. 
Rating:
5.0

Perfect transaction with friendly and helpful staff.

Beverly R. 
Rating:
5.0

Great experience! Taylor was very nice and did a great job getting me the right trailer.

William W. 
Rating:
5.0

Very helpful and answered all my w

Mike G. 
Rating:
3.0

Customer did not leave a comment.

Aubrey A. 
Rating:
3.0

No one was there so had to go to different location.

Katherine W. 
Rating:
3.0

Was closed at 2:15when I returned the truck on Saturday.

scott L. 
Rating:
3.0

Not correct location but where I did drop off was excellent. James rental

Lynn V. 
Rating:
5.0

Customer did not leave a comment.

Tara W. 
Rating:
5.0

I already have had friends use Taylor Made

Don M. 
Rating:
1.0

I have called several times..... I seriously don't know what could have been worse. Truck was filthy inside cab, cargo and outside. Truck was on fumes, no windshield waaher fluid. Windows were filthy with smoke and bugs. Coffee or soda spilled on dashboard and floor. Cargo area had some sort of fiberglass material we had to sweep and mop the area and clean the cab Steering wheel was sticky. Then when I went to drop it off they told me they weren't accepting any equipment and they told Uhaul that. When I called to find out one man in customer service said that was 75% of his calls. I asked to talk to a manager and some southern road manager was ruda and sarcastic and said it wasn't his fault and insinuating it was my fault because I should've said something when I had the walk through. There was no walkthrough at pick up. I have repeatedly asked to be contacted with no one ever calling. I had to pick it up at a different location and called for the $50 credit three times... still not received. They also reversed the gas credit because of it being between 1/8 and 1/4. We got turned around and ended up getting lost. But your road manager sarcastically said. I am so sorry you had to drive 2 extra miles. You recorded all these calls... I would like to have a copy of them all! Rich 804-514-7973. Richcioffi@ail.com

RICHARD C. 
Rating:
5.0

It was a life saver I have no complaints

Rose G. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
4.0

None

Gracie M. 
Rating:
4.0

Customer did not leave a comment.

Kadeem L. 
Rating:
5.0

Customer did not leave a comment.

Waring D. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

This was the easiest rental I have ever experienced. Great people who were knowledgable and courteous.

Kevin P. 
Rating:
3.0

Customer did not leave a comment.

sharrington M. 
Rating:
5.0

Great

NICOLE B. 
Rating:
5.0

Great service

NICOLE B. 
Rating:
5.0

Kim, the lady that took care of me in Manning SC was fabulous. Someone needs to give her a raise. I will be back because of her.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

ivan W. 
Rating:
5.0

Customer did not leave a comment.

JANE O. 
Rating:
5.0

I'm not sure what you can do to improve on your services. I have rented from u-haul a number of times and have always found good equipment, and friendly service. Thank you very much.

NAZARETH G. 
Rating:
4.0

you can have discounted rates for repeat customers

curtis J. 
Rating:
5.0

Customer did not leave a comment.

Emma O. 
Rating:
5.0

Great service I've move before and the company I rented the U-Haul from was a pain in ass but this company Taylor Made was excellent and I will be recommending them to all my family and friends.

Franklin S. 
Rating:
3.0

Wouldn't even come outside to look at return. Got in truck and left. Said to just leave it. Your customer service has a lot to be desired. I took pictures of building, your U-Haul, serial number and picture of both U-Haul and there company sign just in case there were any issues.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

McArthur B. 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
1.0

I had to wait an hour to pick up the Uhaul because the secretary couldn't remember her password to login to the system. This was after I'd already been to the original pick up place and was told they didn't have the Uhaul I needed so I had to go to Taylor Made instead. Not a big deal but it added 2hrs to my already tight schedule which added to an already stressful day of moving. The cab smelled like a cigar bar and I could barely stand to breath, that was a nice touch to the 7hr drive I had to make. Also, the car hauler that came along with it had a busted fender and the plastic rubbed the tire making a loud scraping noise. I had to duct tape it just so I could hear myself think while I was driving.

Justin G. 
Rating:
5.0

Excellent customer services,

peggy K. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Nothing. Just keep doing a good job

euclides S. 
Rating:
4.0

Customer did not leave a comment.

Cathy V. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
3.0

Use the correct operating hours. The pickup was scheduled for 0815 by th national rep, but the local reps noted the facility does not open until 0900. This caused a significant disruption in my packing and loading plans.

Robert R. 
Rating:
5.0

thank you..very nice experience

Quincy M. 
Rating:
4.0

Customer did not leave a comment.

George W. 
Rating:
4.0

very helpful! easy rental.

WILLIAM L. 
Rating:
5.0

nothing! great experience!

katharine F. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
4.0

Customer did not leave a comment.

shirley S. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

joe W. 
Rating:
4.0

Customer did not leave a comment.

BILL B. 
Rating:
1.0

I want to be credit for half. This service was terrible. I was schedule for 08:00 and didn't see anyone until 09:00 Give me unsafe equipment. I had to stop and get it repair. Drop off took 30 minutes because I was not in your system. I want to be credit half for my time and all the problem I had.

Gary S. 
Rating:
4.0

NOT A THING

jerry M. 
Rating:
1.0

Our pick-up time was scheduled for 9AM and the owner was 45 minutes late, which meant a loss of valuable time and daylight resulting in us having to keep the U-haul for longer - we ended up being charged a late fee.

David B. 
Rating:
3.0

Customer did not leave a comment.

jerome K. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
3.0

Had to wait an hour for the only person who can do rentals to return to work. Nice people working there, but very hit or miss.

Brian M. 
Rating:
3.0

The people were very nice but it's a mechanics shop in the middle of a field. It was dirty.

mickey L. 
Rating:
3.0

Customer did not leave a comment.

RICHARD S. 
Rating:
3.0

The truck did not come with an attachment to hold the dolly in place.

Isaac M. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
2.0

The web site said they opened at 8:00 am, after several attempts to contact someone I had to leave and return 1 1/2 hours later to get the trailer. When I was ready to hookup, the trailer I was assigned had a wheel missing causing a delay in paperwork. Fortunately there was another trailer on site in good condition,

HAROLD T. 
Rating:
4.0

But this was not our drop off because I was moving to Florida not SC, but they helped us greatly. I would tell someone to go to them but we are not from SC. The drop off was at 13301 S OBT, Orlando, Fl and they were super great as well.

DIANA H. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY O. 
Rating:
5.0

On a busy friday the guys at Taylor were still so helpful.

CONNIE J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY U. 
Rating:
3.0

Customer did not leave a comment.

MARYANN P. 
No reviews have been submitted for this location.

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