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CHRISTOPHER W
Customer Reviews for Taylor Rental CTR
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement necessary - truck was in good shape and location staff were friendly and knowledgeable.
JOSEPH NNothing, great experience.
William LVery help full staff and easy way
Fahad ADidn’t have the truck or trailer need but charged my card. Spent 1 hour with customer service to fix my order.
Steven TSmooth check out. Very friendly staff.
SHERI LI did off hours drop off using the app.
Gerard LFriendly and very respectful
Richard PEasy to return. no help needed. Not an option for N/A
Suzanne DTried charging me $100 additional even though I got a free additional day for towing a trailer for U-Haul over 1200 miles. Not including the 300 additional miles I was given and the 600 miles I was charged for that I didn't use.
Brandon TDark and closed
Tina BI have no suggestions at this time.
BRIAN EI went through Taylor Rental in Vestal. I originally got a pick up truck for 2 pm Saturday but upgraded to a 10 foot moving truck. I was coming from 2 hours away through a snowstorm and called to see if I could pick up early and the guy said "sure". I said I would be there at 11am and the guy said " thanks for the warning" I get there and another older gentleman said the truck was not there and come back at 130. Long story short no truck so I had to upgrade but had to do all the legwork. These guys at Taylor are only concerned with their own rentals and Uhaul is just an annoyance to them.
Paul FEverything was setup quickly. we were in and out of the location when we picked up the truck.
Dominick BThe vehicles should be organized in the yard. Almost impossible to find and get rolling
Jay WOur order said to pick up at Uhaul Vestal in the confirmation and then when we went to pick it up at the address listed, they didn’t have our trailer and made us go to this Taylor location which was understaffed and lacked equipment
Cynthia MI never received a phone call from Uhaul that my location for picking up equipment was changes. Upon calling Talyor Rental I was met with a rude staff member. I told said staff member that I hope his attitude would be changed when I picked up my equipment. His response was, "maybe...it's busy here" I was apologized to when I reached my pick up destination. However, there is no excuse for rude behavior towards a customer.
Gabrielle MTeach customer service the worker at the Jensen Rd office.
Bernadette HTruck was filthy inside can and smelled of smoke- person completing rental at desk was very annoyed had to handle rental
Pamela PThis is an equipment rental business, not a U-Haul facility so there is a slight disconnect that required me to use my smart phone to manage the transaction but the folks were courteous and helpful, the equipment was ready at pickup and the process was quick and seamless.
KURT SThey had no idea it was due back there
Matthew YShitty customer service
WILLIAMCLAUDE J