Customer Reviews for Telegraph Budget Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Telegraph Budget Storage

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Sara M. on

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Byron s. on

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Great experience

john d. on

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Christopher M. on

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Amanda H. on

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Staff was courteous and friendly. Very helps!!!

Martin S. on

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Judy B. on

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John T. on

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Cozette H. on

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Martin S. on

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Good job all around.

Joseph P. on

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The 15' truck we rented was difficult to steer. It would be helpful to have a protective cover over the hitch as 3 of us creamed our shins on the metal piece sticking out.

elden s. on

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Great experience.

Karyn H. on

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Keep ur rates the same especially when I rented a U-Haul on Saturday and had to get another U-Haul on Tuesday at the same location and there was a $50 higher difference.

Joseph A. on

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Nothing!

Toni A. on

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Dan S. on

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Would have liked a smaller truck, wanted a 10’ but nothing available in that area. Had to take a 15’ but did get a price break

Garry B. on

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A more gas efficient truck. I used the truck for a very low amount of miles ( check my invoice) but it cost me $7.00 in gas. I would estimate I got about 9 miles per gallon.

Julie N. on

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JEFF T. on

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Nothing Awesome experience

Alice P. on

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Very efficient, friendly service. I can't think of any way you can improve.

Kris R. on

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Steve W. on

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drew a. on

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Very friendly and helpful

Kelly S. on

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The staff was very friendly and helpful.

Thomas S. on

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Morgan B. on

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Louis P. on

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I was the first person there and it took 1/2 hour to pick up a truck. I was already in your system, having rented the week prior. Seemed like the agent didn't know how to use the computer and she kept saying the computer is slow and unresponsive. I really didn't want to stand there for 30 minutes to pick up a truck. ON a good note the truck was clean and everything in it worked well.

Nichole T. on

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Jason A. on

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Louis P. on

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Clean truck and friendly/helpful service. Online scheduling made it easy and convenient. Will rent again a few more times in the near future as I move my college kids.

Daisy G. on

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T'andra r. on

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The nicest U-Haul I ever seen.

NORMAN P. on

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Ryan H. on

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Trevor H. on

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I never received a call the night before. Then when I was headed to my pickup location I received a call from the ‘new’ pickup place and the gal was rude and not well informed.

NORMAN P. on

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Jason D. on

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Staff was super friendly, helpful and professional. A++ I would tend from this location again. Thanks for the great experience.

James C. on

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Everything went smooth so no problems at all

Craig B. on

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I asked to reserve a medium size truck, not the smallest but not the biggest. What I got was the smallest and had to make multiple trips and had to pay more in miles.

John S. on

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Very smooth process in dropping off my rental, worker was training another young lady and was very polite and offered me coffee, while they checked in my rental and she showed the trainee how to receive returned equipment and process the returned rental trailer, unhooked the lease and we’re very pleasant with me, making sure I was satisfied with my experience. Very professional and polite personal ...

Shawn P. on

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Was charged $200 deposit plus rental fees,then charged another $200 after returning truck total of $400 that I have not received back, truck would not go over 55mph,steering was very loose could barely stay in my lane, truck was not the size I was told it was. I will never rent from uhaul again and will not recommend to anyone.my bank says its uhaul that charged my card the $400 and uhaul says it's my bank, still not resolved.

Susan r. on

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Todd w. on

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They did an awesome job getting me in and out in a timing fashion. Great job

Jason D. on

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Demetria I. on

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The front end on the truck we rented needed some maintenance. Other than that everything else was fine.

george b. on

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Emily B. on

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Alicia C. on

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gwendlyn j. on

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Excellent customer service with a wonderful staff! Clean friendly environment!

Karen D. on

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Jennifer M. on

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patty w. on

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I have only rave reviews for the U-Haul located in Brownstown on Telegraph Rd. The 2 individuals in the office were extremely friendly and helpful. They were very patient and assisted in finding the best vehicle for my needs. I would recommend this location to anyone who has the need for a rental truck or van.

Tan Khanh C. on

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Uhaul in Ann Arbor installed the ball of our hitch upside down and the person who attached the hitch didn't notice. We didn't know until we got to Nashville TN and had to get it switched around.

DAWN L. on

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NA

Jill S. on

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Nice, friendly staff. Very accommodating and helpful. Made the moving process less stressful. Keep up the good work!

John G. on

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The very best experience!!!

Julianna S. on

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This is a great place to rent your Uhaul.. They went over every detail, made sure I understood everything and they were the friendliest I've seen.. Would definitely rent from there again!

Raymond M. on

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Ratchet straps locking mechanisms were not functioning properly for wheel straps.

Janis P. on

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Thanks so much for taking care of the fuel fill up without the fee! I totally forgot! You were great!

gary C. on

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Kelly B. on

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Staff was very friendly and helpful.

jefferey S. on

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Tamey L. on

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everything went smooth. all questions answered.

Danielle L. on

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The location was very nice and the person who helped me. The only problem is the customer service person who contacted me over the phone and offered me a location out of my way and offered me extra mileage to cover the inconvenience. But when I got the receipt it wasn't added. Also I was charged for gas and I returned it the way I got it which was 3/4 tank. I wasn't expecting to be charged more because i followed the agreement. So ultimately I wouldn't recommend uhaul if this problem isn't fixed.

NORMA R. on

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Your people were great and very helpful with pick up.

gorge d. on

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Your staff were so kind and helpful, making the rental so easy! Thank You so much! Kendra, Allie both so nice, and made the rental so easy. Thank You

Thomas M. on

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Daniel S. on

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Alyssa H. on

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David H. on

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Representative was excellent!!!

Devan M. on

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Small. Interior storage, somewhat organized going to ride it out & see how this goes

Bill A. on

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DEBRA M. on

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I was very happy with this storage facility. Clean, secure and friendly, helpful staff.

Allan G. on

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I had to fix the rear tail light after they supposedly fixed it

linda w. on

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Keep up the good work.

Richard S. on

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Open the location earlier then 9am

shunya w. on

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Alaura H. on

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Rene Nazzarene A. on

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Very far away from my original rental location. My location was changed after I booked the truck close to my moving site

anita l. on

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Thank you for your service! I would highly recommend your store to anyone!! Great doing business with you! GOD Bless you????

Michelle W. on

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They were awesome.

Renata M. on

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I reneted a dolly along with my U-Haul. When I got home the dolly was not in the truck. The service was good but please be more responsible. Moving days are stressful as it is.

John M. on

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bob t. on

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Very nice people

Malcolm C. on

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Seems like he went out of his way to make sure my experience with UHaul was the best experience dealing with customer service.

Hira c. on

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patty a. on

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Mary J. on

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The staff was professional, very friendly and helpful

venita G. on

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The vehicle was in very poor upkeep of maintenance and given to me with a quarter of gas.

rhonda c. on

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warner a. on

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I rented a motorcycle trailer which served my purpose very well. I would like to see a way that the trailer could be locked onto the hitch to prevent theft.

Dave W. on

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TED S. on

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I would greatly recommend this facility .

Jeff A. on

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This location was great but I suffered with uhaul overall the night before. When I tried to pick up a truck the night before in Taylor michigan I was told the truck wasn't there and I needed to drive over to Wyandotte instead where I was told "we cannot rent you a truck. You don't have a reservation". I then called uhaul who said if you drive to Detroit we have a box truck. I didn't need a box truck I needed a pick up. I then called uhaul and they said a regional manager would call the next morning. I never received a call so I called uhaul who located a pick up in brownstown. The brownstown location was great. I was 14 hours behind schedule because this issue. The $50 credit to my credit card is not going to make this experience go away.

Justin R. on

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ROSE A. on

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patrick k. on

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Thomas C. on

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Excellent, great equipment and VERY nice people!!

pam f. on

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RON B. on

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Jason R. on

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The staff was extremely knowledgeable and helpful, and very personable, I couldn’t say one bad thing about the entire experience at this specific location.

SYLVIA L. on

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Outstanding customer service. You have great employees representing your company. My experience was very positive, because of the quality of service that your employees provided. We thank you.