Customer Reviews for Telegraph Budget Storage
(U-Haul Neighborhood Dealer)

965 reviews

21516 Telegraph Rd   Brownstown, MI 48183

(734) 692-1164

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 9:30 am–1:30 pm

Services at this Location:

Contact Us

(734) 692-1164

21516 Telegraph Rd
Brownstown, MI 48183

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 9:30 am–1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Customer did not leave a comment.

Walter S 
Rating:
5.0

Customer did not leave a comment.

Ken M 
Rating:
5.0

Staff very cheerful and helpful !

MICHAEL C 
Rating:
5.0

Customer service is top notch here.

JOHN F 
Rating:
5.0

I would recommend in a heartbeat

Sandra R 
Rating:
5.0

The staff was very professional and helpful great place to rent from.

John B 
Rating:
5.0

Very professional and friendly service

Glenn F 
Rating:
5.0

This location should be reaching out the day before to provide the gate code. If you select mobile checkout, you have to get through all the steps of taking a picture of yourself and ID, and then wait to be approved, before you get the gate code. In the meantime, you’re just sitting in front of the gate because there’s not public parking lot.

DREW O 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

The staff was friendly and helpful. The trailer was ready at the time of arrival and assisted in getting it hitched. Everything was perfect.

Carl P 
Rating:
5.0

Customer did not leave a comment.

Jeri L 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

very friendly helpful

WILLIAM H 
Rating:
5.0

Customer did not leave a comment.

Sean O 
Rating:
2.0

Customer did not leave a comment.

Axena C 
Rating:
5.0

Treat them the same as you did Me. 😊 Great Customer Service.

JOHN A 
Rating:
5.0

Customer did not leave a comment.

Sean O 
Rating:
4.0

Customer did not leave a comment.

Janelle S 
Rating:
5.0

We reserved an enclosed 10X20 unit for a classic car and when we arrived were told that no such units were available! ...not happy

diane t  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Dawn P 
Rating:
5.0

N/A

dennis D 
Rating:
5.0

Best U-Haul facility I’ve been to.

Sean O 
Rating:
5.0

Great service

bernadette p 
Rating:
5.0

Nothing. Ladies were nice and answered all my questions. Great job girls

Sarah R 
Rating:
5.0

Excellent customer service and the process was so easy, even compared to other U-Haul facilities I've used.

Brian J 
Rating:
5.0

Nice facility and great staff. I’m completely happy with my experience.

Jennifer W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Le-Mon D 
Rating:
5.0

Nice and friendly! Help make the moving process as easy as possible!

CIARA D 
Rating:
5.0

Both of the ladies we worked with at pick up and drop off were amazing! Great customer service skills I would definitely recommend this location 10/10 Thanks so much

Martin B 
Rating:
4.0

Customer did not leave a comment.

Lisa K 
Rating:
3.0

The bed of the truck was extremely dirty and had remnants of stuff from whoever had used it for black rocks or tar or rubber or something.

Rick S 
Rating:
5.0

I have used this u haul location multiple times and have always been very satisfied. They will always be my first and only call when I need their services

TAMARA K 
Rating:
5.0

Everything was great! We will definitely be using you again for the next move!

THERESA E 
Rating:
5.0

Thank you to the staff, for being so kind and friendly every time I when there. I definitely will recommend Telegraph Budget Storage.

Candace M  |  Overall Experience 
Rating:
5.0

Thank you for the excellent service over the last couple of years. The staff was very nice and the storage unit was clean and easy to access.

GREGORY B  |  Overall Experience 
Rating:
5.0

Nothing very nice people.

Dennis A 
Rating:
4.0

Customer did not leave a comment.

William B  |  Overall Experience 
Rating:
5.0

The gentleman ,Steve at the front desk was very informational , professional , pleasant smile and personality. Totally satisfied with my experience at this facility.

Karen M 
Rating:
2.0

I was told that the gas tank was full, which it was not, and that I had to return the truck completely filled up. The gas tank was actually a little more than 3/4 full but I still filled it to the max level.

HANK C 
Rating:
5.0

Easy after hours dropoff,and a safe location,friendly staff

Curtis N 
Rating:
5.0

The employees here have become my friends They are so friendly caring.

Denise D 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
3.0

I think it’s absolutely ridiculous that the gas was at 1/4 tank. I understand having to fill up what we use but having any car that low in gas in the winter is not good for it.

Kelly S 
Rating:
5.0

Great people!!

Mohammad K 
Rating:
5.0

Customer did not leave a comment.

makwell m 
Rating:
5.0

Great associate that helped me with the trailer. Knowledgeable and got me in and out.

CHRISTOPHEREDWAR T 
Rating:
5.0

Suggests $19.99 rental, but rental is always significantly in excess of this...$70+ and $100+! Would like the rentals to be what is advertised and $20-level.

Robert R 
Rating:
4.0

Overall experience was good. Checking in/out from the app was a bit tricky. I was given conflicting information about check out, but customer service sorted it out.

Megan P 
Rating:
5.0

The agents at the counter were friendly, helpful and very accommodating. Their store may be smaller than some, but it's well stocked and service oriented. I had a great trailer rental there and would definitely rent from there again.

George B 
Rating:
5.0

Customer did not leave a comment.

Susan C 
Rating:
5.0

The office staff was friendly and professional. They helped me with all that I needed and more very understanding.

Sherraine T 
Rating:
5.0

Customer did not leave a comment.

JAMES L 
Rating:
5.0

Overall, great experience. I would highly reccommend renting from this location for how seamless and easy personnel made it.

Chris S 
Rating:
5.0

The truck only had 1/4 tank of gas. I always thought that they came full of gas. However, the expectation is to return it at the level you received it. It's a ticky-tack situation on my part, but I guess it doesn't matter whether you fill it up immediately or at the end of your rental trip. Otherwise, the people here at this location were friendly, responsive, and easy to deal with!

Ted R 
Rating:
4.0

Customer did not leave a comment.

Dorothy G 
Rating:
4.0

Customer did not leave a comment.

Dan A 
Rating:
5.0

Customer did not leave a comment.

michael a 
Rating:
5.0

I appreciate them, thank you

CYNTHIA N 
Rating:
5.0

Customer did not leave a comment.

Lawrence B 
Rating:
4.0

Customer did not leave a comment.

Reed M 
Rating:
5.0

Excellent service! My go to place!

Mark M 
Rating:
1.0

I was charged double for mileage.....why?

Dennis G 
Rating:
5.0

best service

Muhammad S 
Rating:
5.0

Very friendly staff and helpful.

Gerald B 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

It worked out great for me. I can’t think of anything to improve.

Gary L 
Rating:
5.0

The two young ladies working the front Desk were extremely nice and helpful. Super easy check in and check out. The location is very convenient and seems extremely secure.

Lynn L 
Rating:
5.0

Customer did not leave a comment.

GARY L 
Rating:
5.0

Customer did not leave a comment.

MITCHUM R 
Rating:
5.0

I get the best service every time I rent a van. The employees have become family.

Denise D 
Rating:
3.0

The drivers window was left down and it was pouring rain. I spent the day driving with a wet butt. It wasn’t great.

Christopher R 
Rating:
3.0

Customer did not leave a comment.

Christian N 
Rating:
5.0

Everything was fine, but make sure you check all of the middle glovebox. Mine had other people papers in it and two empty tubes that were labeled contained marijuana and 20%+ THC!! I was NOT happy about that. Thanks in advance.

Robert R 
Rating:
1.0

I got confirmation that I reserved the truck then when I get they say they don’t see where I made a reservation almost Didn’t move on time an would’ve had to play hundreds more

Andrew S 
Rating:
5.0

The trailer was in great condition. Pickup and drop-off were very easy. Price was reasonable.

Michael I 
Rating:
4.0

Customer did not leave a comment.

OSCAR J 
Rating:
5.0

Weekend drop off was fast and convenient. Truck was not acceptable for the $3,000 price. Passenger door seal was broke (did not notice until on the road), had to drive 2000 miles with excessive wind noise. Gas tank was less than 1/8 full at pickup. Had to immediately put $175 worth of gas in the truck in California. If it was full could have made it to Nevada and not paid CA gas prices. Windshield washer fluid was not full and ran out second day of trip. For how much U-Haul charged me to take one truck from Southern California to Detroit this is unacceptable!

Chad M 
Rating:
5.0

Drop off was easy and staff was great!

Melissa A 
Rating:
5.0

Customer did not leave a comment.

Dylan R 
Rating:
5.0

Customer did not leave a comment.

david h 
Rating:
3.0

Facility is behind a locked gate in which an access code is required to enter. My truck was due back on a Sunday- they don’t have staff working to open up the gate. I do not blame the facility as UHaul is the one who makes the arrangements. After spending 3 days loading and unloading a26’ truck that was the last thing I wanted to deal with.

Robert L 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

So easy and stress free during a very stressful day!!! THANK YOU SO MUCH

Kimberly S 
Rating:
5.0

It was very excellent service didn’t take no time truck with an excellent condition. Didn’t have any problems.

Ricky G 
Rating:
5.0

Staff was very friendly and helpful. I would definitely return to this location for storage and truck rental.

Paula W 
Rating:
5.0

Customer did not leave a comment.

Kathy K 
Rating:
5.0

make seat 💺 Adjustable for shorter customers

lorna g 
Rating:
5.0

Friendly quick and efficient, rented from them before and will use them again in the future

Thomas S 
Rating:
5.0

The sales team was great and and got me what I needed.

Johnnie S 
Rating:
5.0

Staff was extremely helpful

Karen S 
Rating:
5.0

A fantastic,friendly service. After a big let down from a moving company; you folks saved the day by renting us a truck. Thanks again. Richard

richard l 
Rating:
5.0

Smooth drop off

Jim B 
Rating:
5.0

My only minor complaint is I don't know why you need to enter a gate code to get in to the parking area when the office is open during normal business hours.

Russell G 
Rating:
3.0

It looks as though Uhaul charged my credit card twice for the same service could you please check your records and let me know what is going on thank you and have a great day

Jack H 
Rating:
5.0

Thanks for all your help

Larry H  |  Overall Experience 
Rating:
5.0

Your team at this location was very helpful and courteous.

William R 
Rating:
4.0

Customer did not leave a comment.

Cortney T 
Rating:
5.0

Customer did not leave a comment.

Benjamin F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTTJAMES B 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Awesome helpful staff. Very clean facility. Thank you.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Donna L 
Rating:
5.0

Customer did not leave a comment.

kimberly a 
Rating:
5.0

Went above and beyond. I would recommend to anyone in need of a rental.

Travis C 
Rating:
5.0

Excellent customer service. I used this facility for over 5 years. Would definitely recommend 👌

Audrey W  |  Overall Experience 
Rating:
4.0

Great storage place, great price, no issues other then the pot holes.

Timothy W  |  Overall Experience 
Rating:
5.0

I ended up with 2 units #11 and #354. Both were suppose to be 10x15 as on the description, when I finished filling #11, we went to the next and found that the size was smaller than the description. I am very disappointed and need management to reach out. I am on a time crunch and this set back is very heartbreaking. I need a refund, upgrade at no charge, or something, this is just sad.

CandiceorJim M  |  Reservation 
Rating:
5.0

Staff was extremely helpful. Danielle went above and beyond to help me, and the young man was very good with communicating the options of lockers and access hours. I hope to never need a locker again but if I did, I would return.

sheilia b  |  Overall Experience 
Rating:
5.0

Very helpful staff. Fair priced. Potholes desperately need filled but other than that I think they are doing a good job. 👍🏻👍🏻👍🏻

James V  |  Overall Experience 
Rating:
5.0

Clean, secure, easy to get in and out with the proper security access and great hours to access your belongings. Employees were very nice and helpful when acquiring the unit as well as when stopping the service. I highly recommend this company!!

Denise W  |  Overall Experience 
Rating:
5.0

I recommend this storage

Mario V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zeonaca B  |  Overall Experience 
Rating:
5.0

We stored our trailer many years, the unit was stolen from their yard. They failed to have video of the trailer being removed from the “ SECURE, VIDEO CAMERA” covered yard. They failed to save the video for the Police to review. Storage was fine till our trailer was stolen, they didn’t seem to do everything they could to help find the thieves. I won’t be returning, this lot is no better than any other and perhaps worse. I do not recommend.

Terry C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S  |  Overall Experience 
Rating:
5.0

Great storage experience since 2018. Keep up the good work!

Jacqueline P  |  Overall Experience 
Rating:
5.0

My trailer was stolen, so as it appears to be secure, it really isn't. Heard 3 trailers stolen recently. No call back on camera footage or information. Not happy as the reason I picked this facility was because of the cameras and secure gate.

Daniel C  |  Overall Experience 
Rating:
5.0

Completely satisfied with the facilities, and availability of the storage unit we rented!

Andrew L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew L  |  Overall Experience 
Rating:
5.0

My favorite thing about this storage facility is the staff. I have been involved in several storage facilities if not dozens over the past 35/40 years and the staff here are the best.

Jerry W  |  Overall Experience 
Rating:
5.0

Staff was top notch!

Todd G  |  Overall Experience 
Rating:
5.0

This facility is convenient, decently priced and secure.

Christopher O  |  Overall Experience 
Rating:
5.0

Only moved due to distance from Shop. Your Facility was excellent in everyday needed, and we Thank you for the years of safe keeping of the property. Sincerely, Henry LOOK! VP COO

Henry B  |  Overall Experience 
Rating:
5.0

very friendly personnel, will use facility again if need be. thank you

Pauline B  |  Overall Experience 
Rating:
5.0

I’ve used this storage facility for over 6 years, the staff were always helpful and friendly!!! I would highly recommend Telegraph Storage to my friends and family.

Steven M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G  |  Overall Experience 
Rating:
5.0

Professional friendly staff. Excellent well secured facility, I would definitely utilize your storage facility again.

Randy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin R  |  Overall Experience 
Rating:
5.0

I would definitely come back here if ever I need a place to store stuff again. It's in a great area, your staff was always really polite. It was easy to get in and out of the site Thank you!

Mathew O  |  Overall Experience 
Rating:
5.0

Overall a pleasant experience

Michael L  |  Overall Experience 
Rating:
5.0

Best experience possible!!

Tom H  |  Overall Experience 
Rating:
5.0

I was very pleased with the wonderful way that the property manager handled the situation I moved because of financial reasons I will rent again when opportunities are right. God bless everyone

Virgil D  |  Overall Experience 
Rating:
5.0

The best storage facility I've ever used. Friendly, helpful staff and a very secure facility.

Michael H  |  Overall Experience 
Rating:
5.0

Our first unit was ruined from a leak and we had to throw almost all of our things out. No insurance so that was painful. The second unit was good. The only thing I don’t like is that if you don’t pay RIGHT on time, you get locked out. It was easier for us to pay at the end of the month rather than the beginning and there was zero flexibility.

Tiffany M  |  Overall Experience 
Rating:
3.0

This is not the type of storage unit I wanted/ needed

Rebecca L  |  Reservation 
Rating:
3.0

My reservation didn't show and I had to find a new storage place

CHRIS F  |  Reservation 
Rating:
3.0

Small. Interior storage, somewhat organized going to ride it out & see how this goes

Devan M  |  Reservation 
Rating:
5.0

I was very happy with this storage facility. Clean, secure and friendly, helpful staff.

DEBRA M  |  Overall Experience 
Rating:
5.0

Excellent customer service

Privacy R  |  First Impressions 
Rating:
4.0

Staff were very friendly and helpful. Storage units in good shape, but facilities are still partially under construction. Once all construction is complete it will be upgraded to excellent.

Privacy R  |  First Impressions 
Rating:
5.0

No problems

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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