Customer Reviews for Telegraph Budget Storage
(U-Haul Neighborhood Dealer)

508 reviews

21516 Telegraph Rd   Brownstown, MI 48183

(734) 692-1164

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm
Special Operating Hours
  • 5/31/2021: Closed
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(734) 692-1164

21516 Telegraph Rd
Brownstown, MI 48183

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm
Special Operating Hours
  • 5/31/2021: Closed
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

went to drop off could not due to locked gate had trailer. Had to keep trailer another night, take time off work. this drop off place need to eight make another place to drop off or leave a way to get in gate to drop off after they close.

DOUGLAS P. 
Rating:
5.0

Danielle and Alee were great. Excellent customer service and accommodating. Thank you. Will definitely come back again.

WILBERT BERNARD U. 
Rating:
5.0

Customer did not leave a comment.

Christopher I. 
Rating:
3.0

Not sure if the ladies were upset that they were working on a Sunday but they were not pleasant, the vehicle reeked of cigarette smoke, and the outside looked like it had just been down a mud road.

Michael L. 
Rating:
5.0

I would definitely come back here if ever I need a place to store stuff again. It's in a great area, your staff was always really polite. It was easy to get in and out of the site Thank you!

Mathew O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zwanjay B. 
Rating:
5.0

Best location and customer service out of any place I've been!

PAUL ANTHONY K. 
Rating:
5.0

I made my reservation at a different location, u-haul changed the location without a specific notification. The people at Budget Storage were super nice.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

STEVENJOHN G. 
Rating:
5.0

Awesome Staff 🙌

LINDA LEE B. 
Rating:
5.0

Customer did not leave a comment.

SHELAH ANN H. 
Rating:
5.0

Amazing people very helpful and kind to anyone who visits their location

ROBLYN SIERRA F. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Fantastic service wouldn't change we a thing.

SEAN RYAN L. 
Rating:
5.0

Overall a pleasant experience

Michael L.  |  Overall Experience 
Rating:
5.0

Friendly and helpful

TAMMYANN H. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey K. 
Rating:
5.0

Customer did not leave a comment.

MARK ALLEN P. 
Rating:
5.0

how about not change my plans for me the day before I pick up my rental!

Judith F. 
Rating:
5.0

Best experience possible!!

Tom H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEWILLAANGENTINA S. 
Rating:
5.0

Service was excellent

JUANITA SUE P. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Fast and easy to rent, pick up and return. Thanks.

ANNMARIE GRACE R. 
Rating:
4.0

It had snowed the night before. I had to clean snow off the rear bumper to clear the brake lights and off the cab steps to safely enter the vehicle. Additionally, my pick up location was changed by U- haul, because of equipment availability, from one-way to round trip. They "gave" me extra miles but my route was not the same as U-haul's official route. Even though I drove straight to/from with no stops other than gas, U-haul charged me for extra miles. This seems especially unreasonable when considering that U-haul changed the pick-up point from one about 1-1/2 miles from the start to a point 55 miles from the planned start point. This seems like just another way to take money from client's pockets. I raised this issue with the rental office who refused to reconsider the additional charge.

DENNIS W. 
Rating:
5.0

Had a wonderful experience. Everything was smooth and simple. Expectations were made clear and all questions answered and explained. Staff was very friendly, helpful and inviting.

JASON JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

No masks were worn by employees, office smelled of smoke, truck keys were handed to me and had to pull the truck around and scrape the ice off the truck myself.

KEVIN EDWARD K. 
Rating:
5.0

I was very pleased with the wonderful way that the property manager handled the situation I moved because of financial reasons I will rent again when opportunities are right. God bless everyone

Virgil D.  |  Overall Experience 
Rating:
5.0

Great service, staff very knowledgeable and helpful.

JAMES MANNLEY C. 
Rating:
5.0

Customer did not leave a comment.

DONALD JOE B. 
Rating:
5.0

Took very good care of everything for me

BRIAN DAVID H. 
Rating:
5.0

Alexandrea was very helpful.

RITA H. 
Rating:
4.0

Make your registration process easier, I had to enter all the info provided when I made the reservation. If you need to call someone for verification, you need to advise users ahead of time so they can make sure they give you a daytime number that someone will answer, I am short and the seat was not adjustable so had to put the back more up and down to drive. Staff was very pleasant.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

ASIA RENEE N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES HUDSON H. 
Rating:
2.0

Make sure your equipment is checked for safety every week .

GARY FRANCIS J. 
Rating:
4.0

Customer did not leave a comment.

BRANDON CHAVAZ P. 
Rating:
5.0

Customer did not leave a comment.

Jaison C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN EARL S. 
Rating:
3.0

There was no heat in the truck

Leon R. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Kurt A. 
Rating:
5.0

Customer did not leave a comment.

Lloyd F. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA T. 
Rating:
1.0

Says its 24 hr drop off and its not unless you like wasting an hour of your life jumping through hoops to actually make it happen and the staff on the company's call center at night are almost inept at their work

Peter L. 
Rating:
5.0

The best storage facility I've ever used. Friendly, helpful staff and a very secure facility.

Michael H.  |  Overall Experience 
Rating:
5.0

Our first unit was ruined from a leak and we had to throw almost all of our things out. No insurance so that was painful. The second unit was good. The only thing I don’t like is that if you don’t pay RIGHT on time, you get locked out. It was easier for us to pay at the end of the month rather than the beginning and there was zero flexibility.

Tiffany M.  |  Overall Experience 
Rating:
5.0

This location was very professional and helpful. However my original reservation was a nightmare. 4:30pm Friday pickup was changed to 10:00am pickup and then 2:00pm and then 4:00pm. I only got a rental after several phone calls. This put me a day behind in my move and created many issues with personal scheduling for work and private setbacks. I will never be compensated for these inconveniences and troubles.

WALTER LARUE L. 
Rating:
5.0

Customer did not leave a comment.

DARLENE GAY R. 
Rating:
5.0

Customer did not leave a comment.

NICOLE BARBARA F. 
Rating:
4.0

I think it's wrong to have hidden fees. I know it's only $2.00 but it's faults advertisement. It says $19.95 / day on the side of your trucks. You should stick to what you say. There should be a law against that!!

SCOTT DAVID-LYLE V. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIPANDREW L. 
Rating:
5.0

They were very knowledgeable, courteous and helpful

LILLIAN DIANE R. 
Rating:
5.0

Customer did not leave a comment.

xhulja C. 
Rating:
1.0

Rude

LARRY LEE K. 
Rating:
5.0

Not much to improve quick and efficient service. Nice atmosphere

JOHN GERALD C. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Everyone was very nice, everything was convenient. A bit pricey, how about a free day one day?

DEBORAH RENEE H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE MARIE H. 
Rating:
5.0

Everything was perfect. The truck was clean, there was plenty of gas, it smelled fresh, and the brakes were great as well.

ENDIA SHARDAE K. 
Rating:
3.0

Customer did not leave a comment.

JASON CHRISTOPHE A. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE MAE M. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES T. 
Rating:
4.0

Customer did not leave a comment.

RENEEALANE K. 
Rating:
5.0

It was a smooth process

RICHARD DANIEL F. 
Rating:
4.0

More equipment return space

SAMUEL ISSAC J. 
Rating:
5.0

The 6 x 12 cargo trailer was in very good condition but the inside was not clean. There was a used face mask left inside. I did not remove it.

CLIFFORD RAYMOND A. 
Rating:
5.0

Thank you very much

Ahmedadnan A. 
Rating:
3.0

Mobile pick-up app is a joke!! I though it would be an easy and FAST way to pick-up my rental truck. It took far too long! I had to jump through soooo many hoops that I might as well have made a person to person rental. Much of the info I needed to input into the app could have been done when making my reservation. Then the assistant too forever to "verify" my reservation. The app needs to be more stream lined.

Max C. 
Rating:
5.0

Don't allow smoking in rental vehicles.

CHARLES ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Krystal L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT DAVID R. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA JEAN S. 
Rating:
5.0

Excellent Service

Robert T. 
Rating:
5.0

The only thing I'd mention is the truck we used, the latch on the door got stuck while we were trying to pull it down to close. Luckily we got it, but it is something for them to see if they can fix!

TABITHA LEE K. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY LYNN S. 
Rating:
5.0

Everything was great.

DONALD JOE B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK RYAN B. 
Rating:
5.0

Customer did not leave a comment.

JAMES WAYNE H. 
Rating:
3.0

Customer did not leave a comment.

RODRICK S. 
Rating:
4.0

Customer did not leave a comment.

SHANEALLEN W. 
Rating:
5.0

Customer did not leave a comment.

DIANA LEE Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID PAUL P. 
Rating:
5.0

Service was great, efficient, no issues at all. Will use them again

DIANE LOUISE P. 
Rating:
5.0

Customer did not leave a comment.

Khalil W. 
Rating:
5.0

First time customer - very positive experience! Staff was friendly, professional and quick. Thank you very much for the great service.

MICHAEL EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

ALLAN DWAYNE T. 
Rating:
5.0

Customer did not leave a comment.

ARLENEFRANCES B. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Online pickup was slow to approve and I needed to engage the on site staff. The staff at this site was extremely friendly, helpful and amazing!

Jack L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

SHERRYANN K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Sali S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA LEIGH H. 
Rating:
5.0

Process was excellent however perhaps for customers a better understanding of COVID clean and health and safety measures for equipment. Similar to a hertz to allow customers to be comfortable around pre arrival cleaning measures. I immediately starting to clean and disinfect the vehicle prior to taking the vehicle. Thanks

Karl M. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Nothing, everyone was awesome. We got very lucky to get a truck as it was college move in weekend. Uhaul employee was super awesome and we had our truck within 2 hours. Saved the day.

Diane P. 
Rating:
3.0

This is not the type of storage unit I wanted/ needed

Rebecca L.  |  Reservation 
Rating:
3.0

My reservation didn't show and I had to find a new storage place

CHRIS F.  |  Reservation 
Rating:
3.0

Small. Interior storage, somewhat organized going to ride it out & see how this goes

Devan M.  |  Reservation 
Rating:
5.0

I was very happy with this storage facility. Clean, secure and friendly, helpful staff.

DEBRA M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

Back
To Top