Customer Reviews for Telegraph Budget Storage
(U-Haul Neighborhood Dealer)

589 reviews

21516 Telegraph Rd   Brownstown, MI 48183

(734) 692-1164

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm

Services at this Location:

Contact Us

(734) 692-1164

21516 Telegraph Rd
Brownstown, MI 48183

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

JASON EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIS SIDNEY G. 
Rating:
4.0

Customer did not leave a comment.

VINCENT JOHN H. 
Rating:
5.0

My favorite thing about this storage facility is the staff. I have been involved in several storage facilities if not dozens over the past 35/40 years and the staff here are the best.

Jerry W.  |  Overall Experience 
Rating:
5.0

Staff was top notch!

Todd G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAD CHRISTOPHER R. 
Rating:
5.0

These people do a GREAT JOB

WILLIAM BURTON H. 
Rating:
5.0

This facility is convenient, decently priced and secure.

Christopher O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

WALTER WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW STANLEY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES T. 
Rating:
5.0

Only moved due to distance from Shop. Your Facility was excellent in everyday needed, and we Thank you for the years of safe keeping of the property. Sincerely, Henry LOOK! VP COO

Henry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER AARO B. 
Rating:
5.0

great experience !

karen Z. 
Rating:
5.0

The ladies at the service desk were wonderful! Very professional and very helpful!

TINA LYNN H. 
Rating:
5.0

Customer did not leave a comment.

TONI ANN A. 
Rating:
5.0

very friendly personnel, will use facility again if need be. thank you

Pauline B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

JOHN WILLIAM W. 
Rating:
5.0

Not much everthing was good

JABER MUSLEH J. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

I’ve used this storage facility for over 6 years, the staff were always helpful and friendly!!! I would highly recommend Telegraph Storage to my friends and family.

Steven M.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

KIRK FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

TODD MICHAEL S. 
Rating:
5.0

Well Done U Haul Member and staff nice job!

PETER F. 
Rating:
5.0

Customer did not leave a comment.

NAKITA TIWANA D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
3.0

Was not real happy with U-Haul picked up a unit to do local but had to do an up north trip which was 247 miles one way called U-Haul to ask if we could leave the unit up there they said no they said they would adjust the price when we brought the unit back brought the unit back to the location were picked up and U-Haul did nothing me and my son rent U-Haul every weekend we rent U-Haul because they've always adjusted the price when needed we only ask that the price be adjusted when circumstances arise audiobooks we help people to move when they buy a house they can't afford the expensive prices of one of the big moving companies so we depend on U-Haul to help in the matter of moving these people so we can get them from one house to the next not real happy with U-Haul I don't know if we will try to change to another moving like budget Penske rider or or other some other company I would hope that whoever's in charge of U-Haul gets this message and they will do something for me and my son every time we try to get a truck it's always a hassle and never goes smooth make reservations the day of the move think they text us and tell us that you can't have the truck because we don't have one they want me to use a smaller truck I think that U-Haul system needs to take a closer look at the reservation procedures because they're always canceling our reservations and trying to give us a smaller truck if I needed a smaller truck I would've made a reservation for a smaller truck when I got the truck on Friday all I did was got to run around I spent four hours trying to get get a 17 foot truck and U-Haul just kept sending me here sending me there and make a reservation here go there they don't have it spent a lot of time my time is very valuable and when I have to promise people trucks so I can move them and then I'm delayed how many hours that puts them behind puts me behind and puts everybody behind I hope I get a reply and I hope U-Haul does something from the last rental I had at the tailor storage in Telegraph would appreciate aReply

JAMES HARVEY T. 
Rating:
4.0

Keep up the good work.

Nelson G. 
Rating:
5.0

N/A

CHRISTIAN JAMES L. 
Rating:
3.0

Better pre-rent check on equipment. I was given a trailer with a nail in tire; was tire pressure checked before rent? There was no way it was normal, and such a low pressure is indicative of a major problem (just adding air doesn't fix it). I didn't notice it until trailer was loaded; load weight showed soggy tire with only 15 psi. Location said drop the trailer and they would have it fixed (what? It's already loaded), then told me it was my issue to call roadside assistance if I needed it right away. I had tried night before and after 25 min waiting gave up. Location did have regional manager Emily call me, and she did come out and replace tire (technically well). But her attitude was less than friendly. Every minute of every day, your representatives reflect your attitude towards customers and service. I normally rent from Taylor corporate office, and will return to that location for future needs.

MARK ALLEN E. 
Rating:
5.0

Customer did not leave a comment.

JOHANNE ISABELLE C. 
Rating:
5.0

Always a pleasure at this location.

SQUIRREL MICHAEL S. 
Rating:
4.0

Pleasant gals at the loc. Very helpful

JOEL ALAN P. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY RASENA N. 
Rating:
3.0

Customer did not leave a comment.

BRAEDEN JOSETH T. 
Rating:
5.0

Customer did not leave a comment.

ANDREA RENEE C. 
Rating:
2.0

I was told the gas was full when it wasn't . Next time I'll take a picture to prove when picking up the truck it wasn't FULL .. on “F”… not before the F .. or a lil pass the F ! They were gonna charge me triple because I filled it up to what they gave me !

Celestine C. 
Rating:
2.0

Customer did not leave a comment.

THOMAS EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWIN B. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
2.0

The text message that's sent by Danielle should indicate she is representing Telegraph Storage

JEREMY T. 
Rating:
4.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

RICKEY C. 
Rating:
5.0

The girls in Brownstown were very helpful, but my original pick up location was Taylor, MI. I will NEVER go to the Taylor location EVER again; worst customer service ever. I went to pick up the truck that I had reserved two weeks prior and they told me they didn't have one. The GM, Victoria Elkins and her Associate, Mark basically told me it wasn't their problem. I explained that this was the only day I had people to help me move 4 hours away from this location, and they basically blew me off and started to help other customers. I ended up calling Corporate and they found me a truck right away. NEVER GO TO THE TAYLOR LOCATION BECAUSE THEY DON'T CARE ABOUT YOU AS A CUSTOMER!!!

KELLY JAY W. 
Rating:
4.0

na

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW STANLEY S. 
Rating:
5.0

Two thumbs up!

WILLIAM OLIVER C. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
4.0

Customer did not leave a comment.

ERIC DARNELL W. 
Rating:
5.0

Professional friendly staff. Excellent well secured facility, I would definitely utilize your storage facility again.

Randy B.  |  Overall Experience 
Rating:
3.0

Location was fine, truck was awful. Thing felt like it was falling apart. Take care of the trucks.

THOMAS GLEN S. 
Rating:
5.0

The manager at the location is the one that helped me with my auto transport rental. So nice to actually have someone at one of your rental places that has knowledge about the equipment. Thank you for your time

ROBERT WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JAMES RALPH D. 
Rating:
5.0

Outstanding Customer Service! Very helpful and kind staff, something you hardly find these days. Equipment was clean, in perfect working order, and I appreciate all of the helpful hints suggested by the staff here at the "Telegraph Budget Storage" location. I will always suggest this business to my friends and family. Thank You Very Much!

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

DESTINY GRACE C. 
Rating:
5.0

Improve your UI for online booking and make repairs in the app to allow pictures to be taken without backing out

Jeremy B. 
Rating:
3.0

Had a little difficulty getting in and out, and the last time I did this, the U-Haul staff disconnected.

cathy S. 
Rating:
2.0

The app needs some serious work. It would not let me upload a picture of the top of the van. When I tapped the add photo button it would just bring up the keyboard. I restarted the app and no longer had the option to continue with my check-in. I lost the ability to make sure that the vehicle was ok.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

DONALD WILLIAM U. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Edwin R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LINDA RUTH T. 
Rating:
5.0

Great service, great product, price, and location

Sean J. 
Rating:
2.0

Pain in the butt to get into the place after hours. Made it frustrating to drop off the truck.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH LARRY W. 
Rating:
2.0

Poor customer service

JOSHUA PHILIP C. 
Rating:
4.0

Customer did not leave a comment.

JOHN EDWARD V. 
Rating:
5.0

Customer did not leave a comment.

ANN KATHLEEN H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN MARIE M. 
Rating:
4.0

Service was great. Staff is courteous. I would highly recommend this facility

PATRICK MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

EMILY GENIG W. 
Rating:
5.0

Staff was great very clean Company. Uhaul was cleaned but Radio didn't work...Vehicle pulled to the right...Oil changed light was on...truck shifted hard.

JEFFERY MITCHELL S. 
Rating:
5.0

The staff is very accommodating and willing to satisfy the customer. Thanks for the great customer service!

Iriash P. 
Rating:
2.0

went to drop off could not due to locked gate had trailer. Had to keep trailer another night, take time off work. this drop off place need to eight make another place to drop off or leave a way to get in gate to drop off after they close.

DOUGLAS P. 
Rating:
5.0

Danielle and Alee were great. Excellent customer service and accommodating. Thank you. Will definitely come back again.

WILBERT BERNARD U. 
Rating:
5.0

Customer did not leave a comment.

Christopher I. 
Rating:
3.0

Not sure if the ladies were upset that they were working on a Sunday but they were not pleasant, the vehicle reeked of cigarette smoke, and the outside looked like it had just been down a mud road.

Michael L. 
Rating:
5.0

I would definitely come back here if ever I need a place to store stuff again. It's in a great area, your staff was always really polite. It was easy to get in and out of the site Thank you!

Mathew O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zwanjay B. 
Rating:
5.0

Best location and customer service out of any place I've been!

PAUL ANTHONY K. 
Rating:
5.0

I made my reservation at a different location, u-haul changed the location without a specific notification. The people at Budget Storage were super nice.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

STEVENJOHN G. 
Rating:
5.0

Awesome Staff 🙌

LINDA LEE B. 
Rating:
5.0

Customer did not leave a comment.

SHELAH ANN H. 
Rating:
5.0

Amazing people very helpful and kind to anyone who visits their location

ROBLYN SIERRA F. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Fantastic service wouldn't change we a thing.

SEAN RYAN L. 
Rating:
5.0

Overall a pleasant experience

Michael L.  |  Overall Experience 
Rating:
5.0

Friendly and helpful

TAMMYANN H. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey K. 
Rating:
5.0

Customer did not leave a comment.

MARK ALLEN P. 
Rating:
5.0

how about not change my plans for me the day before I pick up my rental!

Judith F. 
Rating:
5.0

Best experience possible!!

Tom H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEWILLAANGENTINA S. 
Rating:
5.0

Service was excellent

JUANITA SUE P. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Fast and easy to rent, pick up and return. Thanks.

ANNMARIE GRACE R. 
Rating:
4.0

It had snowed the night before. I had to clean snow off the rear bumper to clear the brake lights and off the cab steps to safely enter the vehicle. Additionally, my pick up location was changed by U- haul, because of equipment availability, from one-way to round trip. They "gave" me extra miles but my route was not the same as U-haul's official route. Even though I drove straight to/from with no stops other than gas, U-haul charged me for extra miles. This seems especially unreasonable when considering that U-haul changed the pick-up point from one about 1-1/2 miles from the start to a point 55 miles from the planned start point. This seems like just another way to take money from client's pockets. I raised this issue with the rental office who refused to reconsider the additional charge.

DENNIS W. 
Rating:
5.0

Had a wonderful experience. Everything was smooth and simple. Expectations were made clear and all questions answered and explained. Staff was very friendly, helpful and inviting.

JASON JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

No masks were worn by employees, office smelled of smoke, truck keys were handed to me and had to pull the truck around and scrape the ice off the truck myself.

KEVIN EDWARD K. 
Rating:
5.0

I was very pleased with the wonderful way that the property manager handled the situation I moved because of financial reasons I will rent again when opportunities are right. God bless everyone

Virgil D.  |  Overall Experience 
Rating:
5.0

Great service, staff very knowledgeable and helpful.

JAMES MANNLEY C. 
Rating:
5.0

Customer did not leave a comment.

DONALD JOE B. 
Rating:
5.0

Took very good care of everything for me

BRIAN DAVID H. 
Rating:
5.0

The best storage facility I've ever used. Friendly, helpful staff and a very secure facility.

Michael H.  |  Overall Experience 
Rating:
5.0

Our first unit was ruined from a leak and we had to throw almost all of our things out. No insurance so that was painful. The second unit was good. The only thing I don’t like is that if you don’t pay RIGHT on time, you get locked out. It was easier for us to pay at the end of the month rather than the beginning and there was zero flexibility.

Tiffany M.  |  Overall Experience 
No reviews have been submitted for this location.

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