Expensive
matthew H.
Customer Reviews for Temp Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for being nice and kind and easy to deal with
heather W.nice people to work with,thanks
TONY L.Nothing, it was perfect.
james A.The vehicle contained less than 1/4 tank of gas. I didn't feel that was ideal knowing how far I had to travel with that truck. I spent over $120 of my own money just on gas for a trip that shouldn't have required that much money on gas. I ended up returning the truck with more gas than when I picked it up and I got no credit for it. Unfair.
Lauren M.The Uboxes are great. Love the newer metal boxes more than the older wood/vinyl/Velcro. But the most outstanding part of the Ubox experience is the extraordinary customer service from the call centers and schedulers to the delivery teams. I can't say thank you enough for making the stress of a big move a little less stressful! Thank you SO MUCH! Keep up the great work, you should all be proud of the jobs you do!
Tom C.I would highly recommend your U-Box service. It was easy and convenient. All your Uhaul team was professional, friendly and helpful.
Matt K.Bill and the crew always take care of their customers, highly recommend!
GABRIEL C.I would have liked to get one final receipt with a detailed list of all my charges after the rental was complete.
billy B.So online it says there is a Sedona location but when I went to the address the sign said they moved. It was frustrating but when I went to the camp Verde location they were helpful.
Casey F.Great job
Herman F.Stop with the photo taking of drivers licenses. Not only an invasion of privacy but subjects customer's information to theft on the internet. UHaul should not act like a government agency. Your company hub office said "it's corporate policy" and would not waive or alter the intrusive policy. Nearly canceled the transaction.
bill E.Excellent customer service. Answered all my questions and the trailer was ready to go when I arrived.
Roy B.Great people to work with.
Denise D.Thank you
Lisa T.Nothing comes to mind. The agent was very professional and helpful in getting us on our way
DARIN D.Reception person was very friendly and easy to work with
Vaughn Michael M.Great place great employees 👍
Darren L.The kindest & most helpful people.
Destinie E.The gentleman who helped me was very kind and made the process very smooth.
Amanda C.The new style quick hitch is very noisy. The screw tight old style much better
James J.I really appreciated both ends of the customer service. Both picking up and dropping off the trailer was easy and friendly.
Mike M.July. Were friendly and efficient
Jeannie L.Everything and everyone were excellent
Oscar B.Uhaul locals are great. But your corporate policies are crap and you keep charging my credit card incorrectly. But local can not help so I have hold for long periods of time. Corporate needs quiet screwing customers.
Roberta M.The truck was awesome to drive. It was brand new, with all the bells and whistles.
JOSHUA T.Camp Verde UHaul has exceptional customer service and definitely cares more about taking care of its community than making an extra buck. I was blown away with how pleasant moving was because the great customer service. The truck was really fun to drive too! I was a little sad I had to return it!
John A.Excellent service
Heidi T.The driver who delivered the ubox and picked it up was exceptional! She really knows how to do her job in a most efficient manner.
gerald W.Everything was amazing, the guy that helped us was very knowledgeable and helpful. Great customer service and a great experience.
Lori G.Notify me when upods are moved away from the location they were supposed to be at. I was notified my boxes went to 17th and McDowell and they were moved to Mesa Az.
kathy C.Very helpful and hooked trailer for me, including the locks! Friendly, personable and efficient!
Danuta E S.Same thing you did for me.
Roger H.Excellent service. Fast friendly and easy to get paperwork completed and trailer hooked up and gone!
Jeanne H.These guys were so pleasant to work with and so helpful! Thank you!
Ashley L.Replace staff
Bret S.Just fulfill the reservation, or let your customers know in a timely manner that you cannot. I reserved a 26' truck for a specific date/time and location, and was told with less than 24 hrs notice that the vehicle would not be available. I had already received an email and text confirmations that the vehicle I reserved would be at the location I requested. The location where I ended up having to go get a 20' truck was 20 miles out of the way. The non-chalant individual running the place was unsympathetic and less than helpful, and also didn't have the truck until 2 hours after he said it would be ready in 15 minutes. Uhaul did give me a discount, so that worked out fine. But this business and Uhaul have lost me as a customer. Both should realize that when you work in a logistics company, better communication is required and honesty about your ability to fulfill your end when it's affecting many other people.
Monica D.Bill and Dave are the best. Great customer service and always a smile. If the equipment I need isn't available there, Bill has actually helped me find what I need at another location. He has also helped me with a billing issue. I recommend this location!
David M.Very helpful and easy to deal with. Made the drop off very smooth. Thank you.
Richard K.great service was provided
BENJAMIN K.I had to drive 150 miles out of my way to pick up 6x12 box trailer that I had reserved months in advance at my local Uhaul office. The logistics of having the trailer available within a reasonable distance for pick up, never happened. This needs improvement!
TONY J.Nothing in my opinion, we stored our stuff for 7 month. It arrived in great condition and we had no problems. There is a guy named Dave at the Camp Verde, Arizona storage facility. Give him a raise he was instrumental on a smooth delivery
Christina M.Nothing. We have received outstanding service that goes above and beyond what is expected each time we rent a truck, trailer or even storage units. Dave is very conscientious and has a great attitude, and always delivers for us!
Donna K.The attendant at this location ( Dave ) was helpful and pleasant. I enjoyed doing business with him.
Frank S.The truck I reserved a month in advance was not there. I got lucky about working something out by changing the size of the truck and the drop off location, but when you are planning a move you don't always have that flexibility. Terrible experience with uhaul
Nancy G.I returned the truck with more gasoline than what was required upon renting it. I figured that U-haul would reimburse me for the difference, but, I was told " U-haul says thank you!) Not good business. U-haul will charge you to put gasoline if it was not return with the amount it had when rented! Not good customer relation.
Victor T.Nothing… it was easy I'm and easy out .
nicole C.Was told one price but the actual rental amount was around $19 more Was rushed to get the rental back to the yard
Russ M.