Customer did not leave a comment.Richard W.
Customer Reviews for Temp Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William C.
Customer did not leave a comment.DANIEL M.
I returned the truck with more gasoline than what was required upon renting it. I figured that U-haul would reimburse me for the difference, but, I was told " U-haul says thank you!) Not good business. U-haul will charge you to put gasoline if it was not return with the amount it had when rented! Not good customer relation.Victor T.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.DEMPSEY E.
Customer did not leave a comment.David T.
Nothingâ€¦ it was easy I'm and easy out .nicole C.
Customer did not leave a comment.GEORGE G.
Customer did not leave a comment.Judy R.
Was told one price but the actual rental amount was around $19 more Was rushed to get the rental back to the yardRuss M.
Customer did not leave a comment.Keith L.
there just was a service engine light on in the truck, but it ran fine! thank you & the guys that helped me were super great to deal with. i would definitely recommend this location. and special thanks to David! very accommodating, friendly and helpful.Chelsea P.
Great experience and excellent customer serviceBrad B.
Customer did not leave a comment.frank S.
Nothing to improve!John F.
Customer did not leave a comment.Nicole R.
Great guy very helpful and caring and sympathetic after uhaul.com sent me on a 153 mile goose chase just to get my truck and didn't care that I had to spend a hundred bucks out of my pocket in fuel and wasted 4.5 hours to get truck I probably would never book online after thatLarry G.
Customer did not leave a comment.Christine T.
Customer did not leave a comment.John S.
Customer did not leave a comment.Harmony M.
The people here are great. But your app for returning after hours sucks. So now, I suppose, I'm going to get charged the $20 â€œconvenience feeâ€.Richard B.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.Nancy B.
Customer did not leave a comment.Sharon H.
Customer did not leave a comment.Harry Y.
Customer did not leave a comment.MATT P.
Customer did not leave a comment.Donald R.
No improvement needed. Vehicle and service was excellent!BENJAMIN K.
(1) Further straem line the 3rd party services loop .. it seems like when you choose a 3rd paty service your 'portal' has no linkage to the services to be rendered ... You must contact either UHaul or the provider directly - which was challenging .... (2) An avenue to report inaccurate 3rd party services information (i.e. you had the wrong phone num ber for ours - we could not contact)Zoltan H.
Excellent support turning in our trailer. The guys were excellent and a great helpdavid R.
Bill and Randy were wonderful to work with! This was the first time using U Boxes and I could not be happier with the service, scheduling and outcome. They went above and beyond to insure I got what I needed and that the out of state shipping went smoothly. Everything arrived on time and not a single thing was damaged. Thank you!Penny R.
Customer did not leave a comment.James B.
Bill is always easy to work with and very accommodating.David M.
the guys were extremely helpful and accomodating PetePETER T.
The man that helped me,got me all the parts to hook up the trailer showed me how to operate them,and he was very kind professional I'd rent from this place every time I need to haul againMichael M.
Customer did not leave a comment.KEITH L.
I don't think you could improve on how Bill runs the temporary storage down there in Camp Verde. He's honest, he's up front, he knows what he's doing, he runs a tight ship; if you want to go someplace where you can trust somebody this is the place to goCharles H.
Nothing. The gentlemen were nice, helpful a pleasure .GINNIE M.
BE VERY CAREFUL... the negative reviews are valid! We were charged two extra days on a trailer rental even though it was returned the day before it was due. Upon calling the location to ask about the delay, he first admitted the paperwork wasn't processed right away, then accused me of having my days "mixed up". We have a picture of the return at the location the day before the due date since it seemed odd he wouldn't provide any kind of receipt. He also told my wife the wiring harness was his and took it even though it was not. I will never use this location again if at all possible. Terrible business and terrible owner.ERIK L.
Customer did not leave a comment.mark J.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Cindy J.
Customer did not leave a comment.Charles B.
We will use them often.CURTIS E.
Customer did not leave a comment.ERNEST R.
Nothing everything went great Bill had the paperwork ready helped me hook up the trailer and was on my way it couldn't have gone better iam very happyWAYNE C.
Customer did not leave a comment.KEITH L.
Customer did not leave a comment.laura S.
Customer did not leave a comment.GONZALO V.
William Maxwell, owner of this location, helped me to correct my invoice, even though we were on hold & transferred 4 times to the Customer Service line. After 1 hour, we were connected to Heather and the problem got corrected! William also helped when I picked up the truck because I couldn't get the 24/7 app to work right and he could see me on the camera. William helped me find the appliance dolly that was supposed to be on my truck and also helped me to locate the key. William is a very patient man!Jeannine Y.
Once again I'm super SUPER HAPPY! With this whole experience. Both places were so amazing and friendly and helpful. Please make sure they get some kind of recognition. Thank you again for making a horrible thing (moving) a wonderful experience.Eric M.
Zero hassle, friendly and quick. Loved it!JAMES W.
Feeling of no security at this locationDAVID H.
Our instructions were to use the 24/7 check in. It did not work and gave me a number to call that could not be connected. Thankfully the owner at Temp Storage helped.Mike S.
Customer did not leave a comment.Heather R.
Customer did not leave a comment.DAVID B.
no political comments from the staff I do not recommend that the staff tells the customer that the chains on the dolly do not matter and that no one uses them... However, the guy on duty was very friendly and nice, easy to deal with and willing to give us extra time if we wanted it.Fain R.
Customer did not leave a comment.Linda E.
The customer service was above and Beond! I have been in customer service for 35+ years. The owner couldn't be there so his assistant stepped in and helped me. *He made me a customer for life....they will be my first and last call from now on! Thank you Rob @ GoodOneDad LLC ID/AZROBERT B.
Arrive on time as stated when reservations are made. The attendant was an hour late which put me behind in the job I had to do.Randall D.
Customer did not leave a comment.Kyle K.
Customer did not leave a comment.BETTY A.
On Tuesday 9/14 I reserved the transport at the Flagstaff location and was told it would be arriving there at 7:30 AM Thursday 9/16 (my requested day) On Wednesday 9/15 I was told that I had to pick up the transport in Camp Verde an hour and 15 minutes farther than to the flagstaff location.Clayton N.
Need much better direct communications with customers. It is very difficult to reach you by phone or email... and you don't respond. Pricing and invoicing was complex, not transparent. I received charges after the move which were not explained. Containers were ok - they are just boxes. It's service that matters most.Allen M.
Customer did not leave a comment.amanda F.
Customer did not leave a comment.MARK W.
Very difficult to find. No one there. No instructions. Was told it would be open.Todd U.
This location is, hands-down, the easiest to do business with, the most consistent in service, and always has the equipment I need (unlike Flagstaff). I wish I had found these folks years ago.JOE S.
Bill Maxwell in Camp Verde was professional and delivered what he promised. All other experiences using uhaul from Longmont Colorado to Scottsdale Arizona was a total comedy of errors. Packers used very few pads, Lots of furniture gouges. Items virtually stuffed in with no regard for item of breakage,jenny H.
Air conditioning stopped working and tank wasn't at required fill when truck was picked up. Unhappy with not being reimbursed for returning a day early.Chad C.
Customer did not leave a comment.Michelle W.
Everyone in the U-Haul community was very nice, on the shipping end and on the receiving end. Will recommend U-Haul and the U-Boxes to everyone I know that's moving. Great experience.Robert B.
The customer service was very friendly and helpful BUT it was a NIGHTMARE to make the reservation for my UHAUL box. The online system wasn't taking my reservation and I several days on hold, for HOURS waiting to talk with someone as then, TWO reservations were mistakenly made by the customer service rep and I was charged twice. Then MORE time on hold. Seriously, working with UHAUL, aside from the folks in the store who were great, the customer service was great, but the process was awful and I'll have to use a different service next time.Elizabeth H.
My reservation for a truck was from Flagstaff, AZ to Ogden, UT. Approaching my pick up date I was informed there were no trucks in Flagstaff and would have to drive 50 miles Camp Verde, AZ to get my truck. I traveled 50 miles to pick up the truck and another 50 back to my loading point. The only compensation was 100 extra miles ... which was not helpful because the mileage allowance was 100 miles greater than the distance I was taking the truck. A more appropriate compensation would have been for the gas consumed to and from Camp Verde (about 10 gallons). The only individual at this location was fairly new and didn't know how to do anything except give me the keys. When asked about a military discount he said he didn't know how to do it but the folks at the delivery point would be able to do it. Not true. There was a ding on the forward edge of the driver's door which prevented the door from sealing properly. The road noise and noise from the wind blowing through the door seal rendered the radio unusable.Ryan L.
He went above and beyond for us very much appreciatedJoseph P.
THE MOBILE 24/7 APP SUCKS SHOULD BE TESTED THROUGHLY BEFORE SHIPPING OUT SOFTWARE WASNT ABLE TO UPLOAD PHOTOS AND VERIFICATION PAGE DOESN'T WORKChristopher M.
Customer did not leave a comment.John H.
Customer did not leave a comment.Treanna R.
Customer did not leave a comment.todd S.
Very open to days and hours we needed, even when we had a change in our needs.Christine H.
Customer did not leave a comment.GERALD L.
Bill was AWESOME! There was a shortage of UBoxes in the Camp Verde area, but he was able to get one for us and make arrangements for it to be delivered to our destination. In fact, it arrived at our new home 9 days early! He was amazing!!! THANK YOU, BILL, FOR EVERYTHING!!!Kathleen A.
Owner was very rude calling my wife and I liars. We dropped off the truck on the day we were told too. I told him we dropped it off, immediately called me a liar and said he won't be talking to liars. I told him to check the cameras and wouldn't want too. Hung up on me while I was speaking to him. This is my second time using a uhaul, I hope it won't be my last.ALAN A.
Business wasn't open. Had to do self drop off when I preferred not to.Alexander S.
Smooth going, friendly and we had a nice little chat. It was one of the smoothest check-outs we've had.David M.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.ANDRE G.
I was overcharged by $50 and charged for equipment used by the prior renter, the truck and equipment wasn't cleaned, I was moved pick-up locations without authorization from Rimrock to Camp Verde, I was charged for gas when I brought is back at the same level, I was only given an 8th of a tank of gas and had to get gas at pick-up, and the blankets I ordered weren't in the truck and the transmission gave me issues. The whole thing was a fiasco.Chris D.
Customer did not leave a comment.Robert P.
UHaul's computer system was throwing a temper tantrum, but the staff here were very professional in spite of the problem. One of the cleanest storage facilities I seen.NADINE F.
The possible owner horrible, the man he hired was awesome and niceCARRIE LANETTE T.
The people were friendly and had the truck ready to go. Explained everything clearly and check out was smooth.george B.
The trailer flew off my truck and with my car a second time I want attention getting reimbursed for my money and more!DERICK G.
Make sure trucks are safe and maintained prior to giving to a customer. My truck had to be towed from my house at midnight with movers coming the next morning.Brian H.
They charged me 3days more than I had the equipment! That was a hundred dollars !Arlend M.
Customer did not leave a comment.LARRY D.
Customer did not leave a comment.GARY F.
Great bunch of good peopleBRIAN M.