Customer did not leave a comment.Vance G.
Customer Reviews for Terra West Self Storage
(U-Haul Neighborhood Dealer)
Greeley, CO 80634
Services at this Location:
- Monday12 pm - 2:30 am / 3:30 am - 4:30 pm
8 am - 2:30 am / 3:30 am - 4:30 pm
- Saturday7 am–10:30 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Pete S.
The customer service I received went above and beyond anything I could have imagined! This is not the closest Uhaul location to where I am located but I will definitely be a repeat customer and go the extra distance because it is totally worth it, no doubt! Phenomenal customer service, truly. I've, honestly, never had this type of experience in the past. Highly recommend this location, they're awesome!!!!Jordan W.
Very helpful staffneal M.
mouse infested filthyJOLINDA W. | Overall Experience
Customer did not leave a comment.Gus M.
Customer did not leave a comment.Silvia B.
Nothing. Complete professional and will use this location exclusively now on. Thank you again. MikeMichael M.
Customer did not leave a comment.Anthony D.
Keith was great Smooth transaction.larry P.
Customer did not leave a comment.Brian B.
Excellent, attentive service was provided! I'd definitely recommend to a friend.Pam K.
Great staffDavid W.
Everything went greatâ€¦no issues.Mark E.
Customer did not leave a comment.Jeanette M.
Customer did not leave a comment.Rodger S.
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.Steven H.
Great Experience!!!Paul E.
Customer did not leave a comment.Brittany J.
Customer did not leave a comment.James G.
Place was excellent. Super friendly a d helpful.Justin G.
Was very helpful ThanksMark W.
Quality customer service!Seth L.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.James R.
Radio didn't work but I used my phone. It was fine. Maybe I didn't know how to turn it on. I tried. It was all good.Carolina M.
Customer did not leave a comment.William G.
Keith was awesome, he was super friendly and even helped when we unloaded the trailer. I couldn't imagine a better experience from uhual! Thanks Keith!Alejandro H.
Customer did not leave a comment.Jeremy W.
Customer did not leave a comment.Ann R.
The person i dealt with was very friendly and helpfulDouglas P.
Again, the staff was very friendly and helpful. We used the same location a year ago. I wouldn't use anyone else as they are exceptional! Thank you again! The SchaefersKelli S.
Customer did not leave a comment.James H.
Customer did not leave a comment.Miranda L.
Everything went as planned. Great location and serviceMark R.
Keith was extremely helpful and went above and beyond to make my move easier.Patrick O.
The person that was there was very very nice and very helpful.Ashley B.
Customer did not leave a comment.Paulette H.
The owner/operator of this U-Haul franchise was EXTREMELY helpful, cheerful and nice to meet. He got me the trailer that I needed, helped ensure it was mounted to my truck correctly and got me in and out very quickly! I really appreciate him!todd P.
The best part about my experience with this location was the customer service. Excellent!Reyan S.
Customer did not leave a comment.John B.
Not a big place and harder to drop off equipment after hoursGary D.
Staff was very professional and made the rental experience easy.Anthony H.
Friendly and helpful service. No issuesanthony M.
Customer did not leave a comment.Kim L.
Very friendly and super accommodating service!Darren M.
Customer did not leave a comment.JEFFERY M.
The gentleman helped me with both pick up and drop off was great to work with. His name was Kevin I believe.Serena S.
Customer did not leave a comment.Rico R.
Great customer serviceJulio R.
Customer did not leave a comment.Steven H.
Very nice and very helpfulBrian R.
Excellent customer service thank youCynthia S.
Customer did not leave a comment.John G.
Customer did not leave a comment.Molly T.
Customer did not leave a comment.Ginamarie B.
I wouldnt suggest this location to Osama Bin Laden. And hes dead. But "Improve"? THIS location?? -- More like REMOVE (franchise license/contact/products)JJ K.
rent a cargo van on 4/28/23 I have an appointment at 3:30pm and I have to wait outside for 20 minutes because the store was close, I get charge fot extra 20 miles and I return the van the nex day around 10:00 am and my recipe says I retun the van at 3:30pm. I just drive 5 miles for times I check the distance before start driving every time I'm an uber driver and I hold a CDL license I know my miles. I dont understand why I get charge 20 extra miles I don't think the people on charge of that location are honest. I just drove from 6200 W 10th st greeley co 80634 to 2400 47th ave greeley colorado 80634,lowes 4 times each time less than 5 milesRicardo V.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.NANCY A.
Customer did not leave a comment.Joel E.
Great customer service. I was in and out in 5 minutes. Definitely recommend to my family and friendsRita R.
The manager of this location is extremely rude and abrasive. While I was waiting for him to check me out I was talking to another customer who had the exact same experience and has reported him to the owner before but obviously that didn't help. The man isJAMES B.
Customer did not leave a comment.NICLOE D.
Customer did not leave a comment.Morgan W.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.TRAVIS G.
Very helpful service and quick drop off process.Terry B.
Customer did not leave a comment.Owen D.
Customer did not leave a comment.James C.
Customer did not leave a comment.James K.
Customer did not leave a comment.Carmen M.
They cleaned the snow off for me and had it warm and ready to go. Solid service. Thank you.Bianca R.
Customer did not leave a comment.Monica L.
Customer did not leave a comment.Adam B.
I didn't get the individuals name that helped me with trailer but he was very helpful and efficient. I was a walk in with no reservation or notice. I was out the drive with the exact trailer I needed within minutes and a healthy handshake. The return was seamless and easy, and ended with a "thank you for your business" accompanied by, you guessed it, a healthy handshake.JIMMY C.
Customer did not leave a comment.ANAHI R.
Keith was awesome! He's knowledgeable, helpful, and had the truck warmed up when I arrived. I highly recommend this Uhaul location!Bill C.
Customer Service was top notch at this location, the person working there was very friendly and very helpful.James B.
Very strong odor of Marijuana. Very unprofessional person attempting to assist customers. Not sure what the order was even with a reservation. Very poor overall experience.Kelly J.
After having my reservation for over a week with return set to this location, I was told there was no room to drop the truck and trailer. When I asked what I was supposed to do with the truck/trailer I was told to drive to other locations and see if they have room to accept them. That gentleman did not offer to help me in any way. As I stood in the middle of the street to reroute my husband, an older gentleman came out and waved us into the lot and said he would help us. The younger gentleman yelled at the older gentleman for helping us. I didn't get either of their names but the older gentleman understood the concept of customer service. The younger gentleman had a bad attitude. I will defiantly look at renting from other carriers in the future as our overall experience with Uhaul was unprofessional and exhausting.Marlo R.
After having my reservation for over a week with return set to this location, I was told there was no room to drop the truck and trailer. When I asked what I was supposed to do with the truck/trailer I was told to drive to other locations and see if they have room to accept them. That gentleman did not offer to help me in any way. As I stood in the middle of the street to reroute my husband, an older gentleman came out and waved us into the lot and said he would help us. The younger gentleman yelled at the older gentleman for helping us. I didn't get either of their names but the older gentleman understood the concept of customer service. The younger gentleman had a bad attitude.Marlo R.
Clean the vehicle and have it in operating order.Dawn W.
Customer did not leave a comment.terri H.
Customer did not leave a comment.Bill C.
The gentleman who helped me was very accommodating and friendly.Shane P.
I got charged doubleAmalia M.
Customer did not leave a comment.MARY A.
Customer did not leave a comment.Robert M.
A little more friendly attendant would help.Dick P.
Trailer was exactly the size I needed and performed admirably over a 2200 mile trip, even through a snowstorm.Michael P.
Nothing, they were awesome. Very friendly, much more friendly then many I have dealt with before!Anthony F.
Keith has been a pleasure and a delight helping us! 5 stars!Tiffany H.
Customer did not leave a comment.Rebeccah K.
Customer did not leave a comment.Devin C.
Customer did not leave a comment.James K.
Keith was so helpful!Tiffany H.
The experience was pleasant and easy. I was even given some extra moving blankets.Korwin J.
Assure equipment is cleaned out prior to next use.RORY H.
Keith was great. I had a really great experience. Will definitely use them again if I rent a uhaul.Daniel O.
Keith is an excellent and very helpful manager. Highly recommend. Thank you, JimJAMES A. | Overall Experience
This is the best value for your money in this area, but it is still double what we paid for storage in the DC metro area. Hands down, this was the best staff experience and facility accomodations we have ever had at an outdoor storage facility.Jennifer C. | Overall Experience
Keith the on-site manager has always been helpful in meeting our needs.RORY H. | Overall Experience
Clean and secure. Thanks.Anthony D. | Overall Experience
Customer did not leave a comment.Doug R. | Overall Experience
Manager and owner were very friendly and accommodating with my storage unit and property. Would highly recommend Terra West Self-storage and U-Haul!RORY H. | Overall Experience
New mgt. friendly and helpful. Safe and secure.Some additional on-going maintenance should be performed on a regular basis : unit doors, seals, rollers, etc. Actual move out date was 12/27/18.RORY H. | Overall Experience
The employees were very friendly and helpful. I had only good experiences.NATHAN S. | Overall Experience
They went above and beyond on a last minute need.Joe G. | Overall Experience
Everyone was wonderful!VERNON C. | Overall Experience
I have had a storage unit at this facility since 2002. Since Wayne took over the facility, it has improved dramatically. The addition of Keith to the staff has also been a very positive move.DEAN C. | Overall Experience
When I called to confirm my reservation, I was told that they do not even have the size that I reserved and that they do not do anything online. I was disappointed in the service and help.Privacy R. | First Impressions
Loretta was very helpful. Unit was clean.Privacy R. | First Impressions
Very helpful staff. Clean facility. Flexible hours. Secure.Privacy R. | First Impressions