Customer Reviews for Terry's Conoco
(U-Haul Neighborhood Dealer)

266 reviews

500 W Pleasure Ave   Searcy, AR 72143

(501) 278-5705

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 278-5705

500 W Pleasure Ave
Searcy, AR 72143

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very friendly service and helpful because I needed to pick up the trailer one day earlier than scheduled.

Joyce T. 
Rating:
5.0

Customer did not leave a comment.

tabitha H. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
3.0

I was not told the procedure for returning the truck (other than drop box location) so did not check the mileage. I'm just hoping that I got the mileage about right. The cab and storage area were both very dirty. I swept the storage area, however did not notice the food under and between the seats until I was dropping it off.

Kevin M. 
Rating:
4.0

Staff was friendly but needs more up to date equipment.

Ike N. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

The people at this uhaul are great. Very friendly and helpful. Would not consider using another store. I have recommended this store to family and friends.

james W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
3.0

Friendly staff...a few computer issues that slowed the process a bit.

John M. 
Rating:
5.0

Ready to go at time requested.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Service was excellent and the associate there was very helpful.

Rusty S. 
Rating:
5.0

Terry, was extremely helpful and friendly.

Audrey W. 
Rating:
5.0

Customer did not leave a comment.

Gerry F. 
Rating:
5.0

Great service and reliable, clean, and affordable equipment....thanks!

william F. 
Rating:
3.0

The lady who helped us with the paperwork was great. She was knowledgable and worked to make the rental as smooth as possible. However, the cab of the truck was absolutely filthy and had not. been cleaned. I have never rented a truck from Uhaul before, but I can't imagine that this is what you would want your customers to experience.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

The pick up location was easy to find and to get and out of. It was not the one I had tried to schedule my initial pick up. Instead I got a call the afternoon before saying the truck I had reserved was not available at my desired location. The uhaul system had problems with getting me dispatched, so I wasI at the location much longer than necessary. When we did finally get the okay to roll, about a mile down the road, the engine light started blinking. Turned around and was able to get a replacement truck. I was a bit behind schedule, so it didn't notice the truck was at 1/2 a tank and the right windshield wiper needed replaced. Other than these mentioned hiccups, everything went fine. Both the locale lady and the customer support were very professional and helpful. May need to look into your dispatch system to avoid future dispatch delays and you might also consider providing more of a heads up if vehicles are not available, rather than a call the day before I was lucky enough to catch between flights.

russell W. 
Rating:
5.0

Great place to rent a uhaul

William E. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
4.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Great place to get a uhaul.

William E. 
Rating:
5.0

I have used this location twice & they make you feel like a friend instead of just a customer. They explain things to you & are willing to help you get the best deal for what you need. Highly recommend them.

MIKAEL S. 
Rating:
5.0

Customer did not leave a comment.

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
1.0

The service man latched my car on incorrectly at my pickup location When I got to my destination to drop the uhaul truck off They informed me that my car that was being pulled was just sitting on top on the tow away without being properly secured/chained/ latched on

AKEIVIA H. 
Rating:
5.0

The lady who was in charge was very helpful and she was very up to date on everything. Just keep up the good work. Thanks

GLYNN P. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN L. 
Rating:
4.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Terry Edwards always is willing to help.

danny W. 
Rating:
5.0

Nothing at all.

STEPHANIE B. 
Rating:
5.0

Terry went out of his way to meet me after hours and he was very accommodating I will absolutely do business with him again

scott H. 
Rating:
5.0

Customer did not leave a comment.

mitch L. 
Rating:
5.0

Great service, Quick and easy!

brandon F. 
Rating:
5.0

Excellent service, great people

MICHAEL M. 
Rating:
5.0

Very helpful service

LINDA A. 
Rating:
4.0

good service

abram R. 
Rating:
1.0

It was not explained to me that I had to go online I brought the truck back on time and was still charged with another day's rental when I was going through my emails after I got home I found an email from U-Haul and just happened to click on it so therefore I called and explained what happened but was still charged with another day

PATRICIA H. 
Rating:
5.0

I have no complaints.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

I already passed this on to the location where we did the drop off of the equipment, but the truck seemed to lunge a lot during a section when we had stop and go traffic. Not sure if something was slipping with the transmission. They said they'd check it out. Overall, the experience was a good one.

michelle R. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
3.0

The equipment was ok, but damaged. I don't think Terry's Conoco had anything to do with the condition the truck was in. It would be nice to rent a non-damaged truck, but we don't live in a perfect world. The truck I reserved was a 10 foot truck. Getting a 15 foot truck instead was not helpful ultimately and we were even offered a 20 foot truck upgrade. We ended up taking more stuff than we should have because there was more room. We were moving into a studio apartment, which was why I wanted a 10 foot truck. So we actually did not get the truck we ordered. But we got moved so I guess we don't have much to complain about. Terry and Julie were excellent people and we enjoyed working with them. "Not applicable" was simply because I don't want to complain about Terry's Conoco. I believe they were doing the best with what they had to work with.

Shane P. 
Rating:
5.0

Customer did not leave a comment.

RICKIE R. 
Rating:
5.0

Customer did not leave a comment.

BRET B. 
Rating:
4.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

They are friendly, efficient, and so helpful. Simply the best!!

tina N. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
4.0

U Haul will refund for early return, days unused.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

joel T. 
Rating:
4.0

Customer did not leave a comment.

ZACH M. 
Rating:
3.0

The only problem we had was finding the drop box

Gary Y. 
Rating:
5.0

The person who we returned the truck to was so so so nice !!! I did not get his name but a great experience !!!

JAMES B. 
Rating:
5.0

I believe you have done what I needed.

Anita B. 
Rating:
5.0

Terry is extremely kind @nd @ccomod@ting!

ELLA J. 
Rating:
4.0

Customer did not leave a comment.

WYATT P. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
2.0

Customer did not leave a comment.

BAILEY R. 
Rating:
5.0

Customer did not leave a comment.

PHILIP N. 
Rating:
3.0

Ensure trucks are cleaned and do not have any bad odors in the cab. Remove trash from cargo area of truck.

ALEXANDER E. 
Rating:
5.0

Location is very kind and helpful .

GRADEN B. 
Rating:
5.0

Excellent customer service, friendly staff

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Ivory F. 
Rating:
2.0

Dirty u-haul and had issues.

JERRY M. 
Rating:
4.0

Customer did not leave a comment.

TOMMY R. 
Rating:
5.0

He was very friendly and knowledgeable. He helped make the check in very quick and easy.

Joe R. 
Rating:
1.0

Customer did not leave a comment.

steve L. 
Rating:
4.0

For some reason my reservation was lost, but the lady who helped me could not have been more pleasant to deal with and eager to find an efficient solution.

MAX B. 
Rating:
5.0

Very easy to pickup with nice and friendly service.

Shane F. 
Rating:
5.0

Great

kathy B. 
Rating:
5.0

Make sure they get their deposit back

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Martha P. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

Veronica F. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B. 
Rating:
4.0

Customer did not leave a comment.

grace C. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Nothing

waszell W. 
Rating:
4.0

The vehicle had the worst shock absorbers. All bad.

cynthia C. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Terry was amazing and incredibly helpful after a stressful situation. I had originally scheduled a pickup at Wholesale Homes in Searcy, AR. After showing up at the scheduled time, they were not open. I called multiple times throughout the day, with no response. I called Terry and he immediately had a solution and was so helpful!

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
1.0

I was lied to by ladyon the cost the Uhaul I will never ever rent from Uhaul again it would been cheaper to rent a jet

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

gregg R. 
Rating:
3.0

Customer did not leave a comment.

DERAL C. 
Rating:
5.0

Customer did not leave a comment.

steven Y. 
Rating:
2.0

Make sure battery isn't trying to die. Got stranded for around 3 hours waiting for someone to come change the battery

Jennifer H. 
Rating:
5.0

Both the lady and the man were very friendly and helpful. I would rent from this location again.

ANNA B. 
Rating:
3.0

Customer did not leave a comment.

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
1.0

I authorized 58 dollar payment and end up paying 200 waiting for refund.

VALERIE R. 
Rating:
5.0

The location in searcy,AR. I rented this equipment at The cab of the truck was very clean and inside The van or bed where I loaded the furniture was very clean also and the people at the Conoco station were very professional very nice just real good folks I really enjoyed doing business with them and when I get ready to rent another U-Haul vehicle I will most certainly go back to the same place thank you

roddie T. 
Rating:
5.0

Customer did not leave a comment.

William E. 
No reviews have been submitted for this location.

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