Customer Reviews for Terrys Rental & Sales
(U-Haul Neighborhood Dealer)

247 reviews

1800 Shepherd of the Hills Expy   Branson, MO 65616

(417) 231-4660

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(417) 231-4660

1800 Shepherd of the Hills Expy
Branson, MO 65616

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Alicia V. 
Rating:
5.0

Customer did not leave a comment.

shawn P. 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Terry is awesome

darla S. 
Rating:
5.0

Terry was extremely helpful with great communication

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

TEDDI M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

I appreciate your wisdom. You knew exactly what I needed, even though I argued with you about how long it would take, etc., You were extremely tactful and kind. I'm writing this about Terry Abbey. The movers you supplied were extremely knowledgeable and very careful with my Possessions. They went the extra mile to make sure that my move was successful. I am hoping I don't have to move for the next 20 years. But if I do, your place be the 1st place I come to get help for a U-haul. I will definitely recommend you to anyone who asks me about a reference for moving. Since I have moved 42 years in my life, people think I am some kind of an expert.

faith Y. 
Rating:
1.0

Very unprofessional employees, didn't seem to know how to use the computer, took far too long from the time we arrived until we could leave with truck. We asked for a total bill with a receipt and were told they would send a email with the total, they didn't inspect the truck or check the mileage. Very bad experience, will not use this location again.

richard K. 
Rating:
2.0

I have been charged wrong the reciept is unreadable. When trying to get reasons for billing charges I was dismissed by employee. I rented a truck got $19.98 a day got it for 2 days plus 100 miles @ $1.29 per mile. No insurance 1 dolly at $7.00 a day. Then I added I day no extra miles just the truck and dolly $19.98 plus $7.00. My charges are the same for both times, this is not right.

MARGARET S. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

All good

Mark C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Nothing

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
5.0

Great service wouldn't want them to change anything

Robert R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Excellent service

JOHNM D. 
Rating:
5.0

Customer did not leave a comment.

JON O. 
Rating:
5.0

Customer did not leave a comment.

murray S. 
Rating:
5.0

Customer did not leave a comment.

KONNIJO C. 
Rating:
5.0

Megan was extremely helpful and friendly. Very informative about the area.

Anna C. 
Rating:
5.0

Megan also went above and beyond ..checking in trailer and truck was a breeze ..thank you Megan

Kevin V. 
Rating:
5.0

Great experience. Thanks Megan.

KIMBERLEE H. 
Rating:
5.0

Thank you, Megan, for your great customer service. You made a difficult situation manageable.

KIMBERLEE H. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
1.0

I Reserved U-Haul online to save time and got an email stating it was ready for pick up and the time I picked which it was a 4:00 pm Friday 1/29. Got there and it wasn't anywhere ready I had to wait for a least 20 plus minutes for him to still hook up trailer to truck. He wasn't even able to back up truck to hook up trailer because he didn't know how to drive. The truck didn't have the gas it said it had in truck and sent picture when I picked it up but took it back with what it supposedly had in it.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

RICKI H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
3.0

I have photos of millage and gas. I filled beyond my gas at pickup and yet was charged 13 and change to fill it. When responded with protest I received no communication. I feel ripped off and plan on telling everyone who will listen

David C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

They may have a rock parking lot but the service and friendliness makes up for it. Sally was very helpful and friendly calling Terry back to help me unload our car since I did the straps wrong. Thanks to both of them.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
5.0

Thanks

NGOC N. 
Rating:
4.0

The truck got water during the way because are raining and my stuff get wet😡😡

ELIZABET C. 
Rating:
2.0

Gravel lot on a snowy/rainy day makes for a mess of a lot. They charged me extra for gas and miles. The area manager I think defected that from my bill however I received a Uhaul statement this morning that I was charged. I actually thought I was doing the lady a favor by giving up my 15 ft. rental. Then I was charged for driving extra miles and penalized for driving a less fuel efficient truck. I'm disappointed.

Harland S. 
Rating:
5.0

Customer did not leave a comment.

Francis S. 
Rating:
5.0

Customer did not leave a comment.

MARILYN H. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Megan was extremely nice and informative. She went above and beyond! I have used many u-haul in the past, and she is the nicest so far.

noelle D. 
Rating:
3.0

The lady in the office was very nice and tried to help check us in in a timely manner; however, due to internet problems this took us approximately 45 minutes, rather than what should have been maybe a 10 minute process. She said they'd been waiting for days for Century Link to come out. (Had it not been for this holdup it would've been a simple process.)

kasondra H. 
Rating:
3.0

Customer did not leave a comment.

bob H. 
Rating:
3.0

Customer did not leave a comment.

bob H. 
Rating:
3.0

Dirty muddy lot and was told to park and drop trailer. No one came outside to help

Jim M. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Great service. This will be my go to location in the future. It's hard to find good service these days. Keep up the good work.

Shaddiff H. 
Rating:
5.0

Excellent people to work with

jim N. 
Rating:
5.0

Great customer service

Cheryl B. 
Rating:
3.0

Customer did not leave a comment.

Brian Z. 
Rating:
4.0

Customer did not leave a comment.

Cathleen K. 
Rating:
5.0

Customer did not leave a comment.

glen N. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Very nice gentleman

brenda V. 
Rating:
4.0

Nice to deal with

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

judy B. 
Rating:
5.0

Good service

Robert S. 
Rating:
5.0

Customer did not leave a comment.

joy S. 
Rating:
5.0

Third time since moving to Branson that I've had the pleasure of working with Terry. Great guy, straight shooter and runs a great location. Equipment is always well maintained and clean. Terry's office is always inviting and he's got a great location. Highly recommended.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE P. 
Rating:
4.0

Customer did not leave a comment.

Drew S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca E. 
Rating:
5.0

Terry was fantastic and friendly. Got me taken care of and really helped me out.

John R. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Everything went very well

paul P. 
Rating:
4.0

Terry was very accommodating. Very nice man.

HOLLY I. 
Rating:
5.0

Car transport towed great empty and loaded. No problems.

Donald D. 
Rating:
5.0

Terry worked with us on everything! Very nice and accommodating.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

Perry was the gentleman that helped confirm my drop off location and time. True gentleman and very helpful getting me checked out and on my way. Both on the phone and in person, Perry is a stand up man that takes customer satisfaction seriously.

BRIAN MATTHEW P. 
Rating:
5.0

Terry was very friendly and the process was easy. Even though he forgot to give the pre-ordered moving pads before we drove off, he was helpful in us getting what we needed and even called to check on us.

Brett S. 
Rating:
4.0

Nothing

NOAH T. 
Rating:
3.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

Worked out well, the owners were not there but left a number to call if they were not there, I sent a text message with photo's of the trailer and asked that they confirm receipt when they returned, they did and all was good!!!! I did get a text message today saying the trailer was not dropped off but it was a quick call and everything worked out.

Neville H. 
Rating:
3.0

I called on the phone and was told the tow dolly "will be just under 100 dollars". When I went to pick it up the price was $283.00. Enough said.

william L. 
Rating:
5.0

Customer did not leave a comment.

Toni L. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

zach C. 
Rating:
3.0

Customer did not leave a comment.

Evanne E. 
Rating:
3.0

Customer did not leave a comment.

Amos H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDA C. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

PATSY O. 
Rating:
4.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
1.0

Tiny place with no amenities.

Julie W. 
Rating:
4.0

Truck needs USB connection for phone

STEVE J. 
Rating:
5.0

Terry was great and will use again!!!

Kent G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Warren B. 
Rating:
5.0

Terry is a really nice guy and beyond helpful. I'll send everyone his way.

emmett G. 
Rating:
5.0

Worry free and easy!!

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
No reviews have been submitted for this location.

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