They were not there. I left the trailer were they told me to. It was during business hours. I still got charged $20 for after hours check out. That's CRAP!!
THOMAS G
Speedway
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollister, MO 65672
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Charged me 20 bucks extra for returning the trailer a day early at 10am. ??? The reason was listed as after hours service fee??? What the heck?
Daniel PHave someone that can assist with the pickup.
John MThe self pick-up using the app is a pain. I used the web portal to reserve a truck and was informed that I would need to install the official app to be able to pickup the truck. After I downloaded the app, my rental was not appearing so I called the 800 number and was told to wait 30 minutes to an hour for the "computers to catch up." Several hours later, still no reservation populating, I stop by the location to confirm with them and they said it was in their records but couldn't help with the app not showing my rental and i needed to call the 800 number again. Finally, I was able to rectify the situation through the app chat portal with them telling me how to manually add my reservation through the settings menu. Because the location was closed and the property was fenced, the app didn't recognize that I was at the proper location correctly. This caused delays in getting my equipment. Also, it was NEVER conveyed that I would need additional identity verification options. I spoke with several staff (by phone as well as a local employee on site) directly prior to my rental time/date but nothing was said about this. This also delayed my ability to receive the equipment I needed. All in all, the self checkout system is flawed I will recommend friends to avoid it as much as possible.
Chris DArrived at 2pm on a weekday and place was all locked up. Can’t provide any feedback on location as I just dumped trailer in street and left.
Casey C