Customer Reviews for Texas Gun Boss
(U-Haul Neighborhood Dealer)

564 reviews

415 Bowen Ave   Pleasanton, TX 78064

(830) 569-6874

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 569-6874

415 Bowen Ave
Pleasanton, TX 78064

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful and professional and good service thank you so much for your service I will use it again and recommend it to anyone

jose O. 
Rating:
5.0

I really like how friendly and professional Texas Gun Boss manage business. Thank You All.

William K. 
Rating:
5.0

Top notch service!!!

rusty G. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Great Customer Service! They made it easy to return the U-Haul. Highly recommend!

Kari H. 
Rating:
1.0

I don't know what happened but the lady which was nice I returned my trailer i rented that same day but she never checked it in and was charged almost 200$ for 4 days of rental when I returned it that same day she had had some other issue when I checked out my trailer which I didn't figure to ckeck up on the equipment when i returned it

Juan G. 
Rating:
4.0

Customer did not leave a comment.

CHARLES K. 
Rating:
3.0

Customer did not leave a comment.

Florentino S. 
Rating:
5.0

These people are the best. I use them often and never had a bad experience. I highly recommend then because they share the love.

Chastity M. 
Rating:
4.0

Customer did not leave a comment.

Debora S. 
Rating:
1.0

Monday April 18 I went to Pleasanton Texas to pick up some furniture. I did my reservation online but when I arrive to the location ( Texas Gun boss at 415 Bowen avenue in Pleasanton tx) The lady had the door locked and took some time to open, she couldn't find my reservation so she made a new one and I had to give all my information again. She has dogs and she place smells awful. I ask her for a dolly and she said that it was broken (I needed one and ask for it in the reservation I made before) She only gave me the key and told me to go outside. When I open the truck I did notice that it was full of dog hair but I wasted almost 20 min there that I just leave the place like that. Now I'm getting a receipt that is charging me $50 for cleaning the van because of that hair. I did put gas in it and the gas arrow moved until half tank and a few miles later it was again to 1/4 of tank.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

Rosamayria N. 
Rating:
5.0

Customer did not leave a comment.

Tillie W. 
Rating:
5.0

Great rental place. Helpful and considerate to my needs. They really know how to “share the love” with their customers.

Maricela A. 
Rating:
3.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Earl Y. 
Rating:
5.0

The BEST people to rent from!! Easy process. So helpful

Mary F. 
Rating:
5.0

Service was excellent! Fast and easy and The owners made sure we had everything we needed. Thank you Betty. I definitely recommend renting uhaul from The Texas Gun Boss.

DANIEL L. 
Rating:
5.0

Awesome service, easy to work with

William K. 
Rating:
3.0

Customer did not leave a comment.

JIMMY G. 
Rating:
5.0

I don't think there is anything that can be improved. The people were friendly, kind, and explained everything I needed to know.

mary P. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
5.0

We have used this location numerous times and they have always been top notch! Excellent customer service!!!

THOMAS G. 
Rating:
5.0

All is awesome!

Hector C. 
Rating:
5.0

Their customer service is outstanding they go out of their way to help you. They fully explain all charges and make sure that there are no concerns. They are a definite asset ro U-haul

Willis G. 
Rating:
5.0

A/OK

William S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Second time doing business at this location. SUPER helpful and very courteous. Great experience! ⭐️⭐️⭐️⭐️⭐️

BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

aaron V. 
Rating:
4.0

Customer did not leave a comment.

Ernie R R. 
Rating:
5.0

Nothing, Betty was so AMAZINGLY helpful!

REBECCA C. 
Rating:
5.0

Very nice people there great customer service

ronald C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH MARIE A. 
Rating:
5.0

She was very friendly and extremely helpful. Excellent communication and I would DEFINITELY recommend and use again!

BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

TINA C. 
Rating:
5.0

Nicest people, awesome office very quick to get things done

NEIL H. 
Rating:
5.0

Customer did not leave a comment.

EUGENE C. 
Rating:
1.0

Customer did not leave a comment.

GARY G. 
Rating:
1.0

The ac didn't work for the whole 5hr drive plus I got charged for an extra day when I turned it in on the day I was supposed to waiting for someone to get back to me and also give me my deposit back plus the $44 for charging me a day late .

Raquel R. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
2.0

The lady was very friendly and helpful but the building is unclean and has a strong odor.

jerri J. 
Rating:
5.0

The staff were excellent to work with. Would defiantly recommend them to anyone and intend to use them again.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

CHEYENNE S. 
Rating:
5.0

They went way out of their way to help us. We were on short notice and they made it happen for us. Thank you very much.

William W. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

The Gun Boss U-Haul is the only U-Haul rental company I use

NOEL R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
5.0

Customer did not leave a comment.

dorothy H. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Super fast service ! Very friendly ! No complaints

SHERINE W. 
Rating:
3.0

Customer did not leave a comment.

Dorothy M. 
Rating:
2.0

I don't think this location represents your company very well. The people were very nice and very helpful ... but it was a “hole in the wall” gun store managed by a couple that kept a family of dogs inside and the smell was overpowering. I would look for an alternate location if I ever returned.

royston P. 
Rating:
5.0

Freindly service very understanding to the needs of service

john W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

The staff in Pleasanton were friendly & efficient. It made the rental process quick and easy.

RACHEL B. 
Rating:
5.0

they went above and beyond to accommodate my short notice needs.

NANCY LYNN Y. 
Rating:
5.0

Nothing. You guys are the best. This is my second time doing business with you guys and I will always come back here if I need to rent again. Thank you for awesome customer service. I would definitely recommend you guys to family and friends I know. 😁🦮🐾🚛

CHASTITY M. 
Rating:
5.0

Love the fact that they answer all your question very honest people would use them again in the future

RUBY C. 
Rating:
3.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

The staff was exceptionally kind and helpful. They accommodated the time I wanted to pick up the truck and gave me very helpful suggestions.

ANDREW M. 
Rating:
5.0

Everything was handled great.

Walter W. 
Rating:
5.0

The owners went out of their way to make everything smooth. Very professional.

Daniel R. 
Rating:
5.0

Excellent all the way around

Norman P. 
Rating:
3.0

Shabby Place, Nice Lady, quick, but poor check in process leading to potential charges...not all their fault, as online application didn't work.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

kathy D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

This location already provides excellent service.

caren A. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

CARYN A. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

The tow dolly had a light issue. I told the destination people about it. Other than that everything was fine.

LESTER TERRELL C. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

SHEILA H. 
Rating:
5.0

Customer did not leave a comment.

MICHELE G. 
Rating:
5.0

This is the best Uhaul dealer in the U.S. Can't find any nicer couple willing to get everything one needs for their move.

STEPHEN P. 
Rating:
5.0

Nothing. Everything was great! Very friendly and helpful.

rachael R. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Will highly recommend this location and will use again for future needs!

GIOVANNI B. 
Rating:
5.0

excellent customer service

barry W. 
Rating:
5.0

The people there were super friendly and very helpful.

James W. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Nothing. They went above and beyond to get us the best deal and we're very helpful.

Liz N. 
Rating:
5.0

Friendly staff.

Peter V. 
Rating:
4.0

I messed up my reservation on line. The Lady at Gun Boss really went the extra mile to ensure I had all I needed at the best price possible. Their space for materials is limited so they have to use a satellite location for storage. However, this limitation in the physical location does nothing to detract from the service I received which I have to rate as above excellent.

MURRAY M. 
Rating:
5.0

Customer did not leave a comment.

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

GARRETT M. 
Rating:
5.0

Absolutely awesome people! Very helpful and kind! Will only be getting rentals from them! Always make me feel welcome and assured that my needs are met. Hard working family

SHAYLEEN T. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Great friendly service. Cannot give a higher recommendation. They do everything they can to help you

norman P. 
Rating:
5.0

Customer did not leave a comment.

Colton R. 
Rating:
5.0

Very helpful, systems were down at the time but they called me afterwards, Thanks!

Omar P. 
Rating:
4.0

Customer did not leave a comment.

Benito G. 
Rating:
5.0

Customer did not leave a comment.

Bill F. 
Rating:
5.0

Betty and Berry I don't think of anything else because you've done everything possible for me to make my trip very easy. you guys are great, I couldn't have done it without your help. I would strongly recommend to all my friends and family and everybody about you.

JIMMY M. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Very down to earth and friendly staff had everyready to go and again at check-in

STEPHEN P. 
Rating:
1.0

This is the third time I've used this location. Every time it's the same problems. They cancelled our reservation when we got to the location and then started a new reservation. We tried to do mobile/contactless pickup, but the truck wasn't where it was supposed to be. We had to go inside and start the entire process over. It took more than 30 minutes for them to help me and give me the truck. The truck ended up being across town in a different lot. Because they cancelled our reservation, we got a different truck than the one mobile pick up was going to give us. Just go somewhere else to pick up your reservation. The drive will probably be shorter than waiting at this location.

ryan M. 
No reviews have been submitted for this location.

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