Customer Reviews for Texas Tires & Wheels New And Used
(U-Haul Neighborhood Dealer)

40 reviews

5615 Hwy Bl   Katy, TX 77494

(281) 712-8696

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 712-8696

5615 Hwy Bl
Katy, TX 77494

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Location was difficult to find. Had no signage for Uhaul. Location was located in a short dirt alley with no street sign. Parking space was very limited. The man who received the truck was very nice & professional.

ROBERT I. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA C. 
Rating:
1.0

Inform business owner or app management team to provide precise details on where to find lockbox in order to obtain keys.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Danny A. 
Rating:
3.0

No one came to ask me if I needed help or greet me. Barely felt like there was space to drop off what I brought in.

Olivia S. 
Rating:
2.0

Parking lot is extremely small and workers did not take time to talk to me, they just took the keys while assisting another costumer

Darin F. 
Rating:
5.0

Customer did not leave a comment.

EVAN H. 
Rating:
5.0

Customer did not leave a comment.

Marian B. 
Rating:
1.0

Customer did not leave a comment.

Nicole C. 
Rating:
3.0

Customer did not leave a comment.

TIRAEISHA M. 
Rating:
3.0

Customer did not leave a comment.

NORMAN W. 
Rating:
4.0

Great people, the equipment are in operate condition but can take a maintenance soon.

Sergio G. 
Rating:
5.0

Customer did not leave a comment.

Shelley W. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

freddy J. 
Rating:
3.0

Where is my refund ???? I didn't use car hauler returned sunday am When I called the regional number they told me that I was going to get refunded all but the $54 for the Tuesday that I picked it up and I have not received a refund yet

ANTHONY E. 
Rating:
2.0

The rear truck body vibrated/slapped against the cab body at 60 mph making the most awful steel on steel noise almost the entire trip. I could not hear my phone or radio. It was painful.

David B. 
Rating:
5.0

Thanks so much. That was the easiest rental I have ever had from uhaul

Lynda R. 
Rating:
2.0

We did not have a person on site to issue our truck and to check it back in. The truck had issues with downshifting and no one to report this to. In addition there was a 2 wheel dolly left in the back that was banging around until we opened the back door for the first time. We did not have a full tank of gas but left it with a full tank. After turning it into a person who was not affiliated with U-haul and not receiving any paperwork we received a call 2 days later asking if we were going to return the truck. It was finally straightened out and we got our final bill. Final note was upon renting the truck (everything was done online) we are asked to give our credit card number over the phone which was I was very uncomfortable doing with a stranger on the phone. We have rented several times from U-Haul and this was not the best of situations.

Bill M. 
Rating:
1.0

Customer did not leave a comment.

JULIA T. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

Good people

Jorge D. 
Rating:
3.0

Customer did not leave a comment.

douglas J. 
Rating:
3.0

Windows/mirrors very dirty and the wiper water either was out or did not work. Spent a good 30 minutes cleaning and figuring out how to adjust the mirrors so I could see.

Michael J. 
Rating:
5.0

Equipment was ready upon my arrival. Quick transaction and helpful service

frank M. 
Rating:
5.0

Customer did not leave a comment.

Lisbeth F. 
Rating:
5.0

Customer did not leave a comment.

Nushanta S. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE C. 
Rating:
3.0

Customer did not leave a comment.

Rachel W. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

yulunda B. 
Rating:
3.0

Customer did not leave a comment.

frances L. 
Rating:
4.0

Very friendly and helpful person to rent from. Quick and easy pick up and drop off.

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
3.0

No comment

Charles R. 
Rating:
4.0

Customer did not leave a comment.

Landon A. 
Rating:
5.0

The operator was very friendly and helpful. Was able to get the rental truck, get the items transported, and returned before I thought I would finish the task. Thank you!

RICHARD N. 
Rating:
1.0

Less than 3 words were spoken to me upon my return...no customer check-in process. If so, we might have identified that Uhaul had bad info in their system showing this was the wrong return location. I returned to exactly the location on my contract. After seeing wrong location charge, discussed this with Christopher Ortiz on Monday who said he would take care of it and finally on 3/27/20 he was able to reverse this in your system. When my paperwork from the pickup shows the correct Drop-Off Location and your inferior software system shows something different, you are providing a horrible experience. (Plus tying up $500 of my money for over a week.)

Charles S. 
No reviews have been submitted for this location.

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