Customer Reviews for Thats The Scoop
(U-Haul Neighborhood Dealer)

451 reviews

17 Corning St   Lock Haven, PA 17745

(570) 748-2746

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 748-2746

17 Corning St
Lock Haven, PA 17745

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went very well. Nice people.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Tried to load our tax number several times, but it wouldn't take it. Can someone help. It is 18040723 PA. Thanks. Other than that, the staff at That's the Scoop are awesome!!!

Tracy F. 
Rating:
5.0

The most excellent experience ever. I felt like a princess in need of a truck and was treated as such. Thank you very much for the best and beyond best!

SHARON P. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Wonderful experience at That's The Scoop. Friendly and efficient!

CATHY A. 
Rating:
4.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

SHAWNA R. 
Rating:
5.0

Everything was great! Just keep doing what you're already doing.

JOSE M. 
Rating:
5.0

Outstanding service! I've rented here before and will continue to in the future. Thanks to the staff for all the help.

JOSE M. 
Rating:
4.0

Alittle more advanced notice of when the truck rented would be available. I received word only after I called in with 24 hours of picking up the truck. I was originally told su would have 48 hours notice

Gregg R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

I reserved a 20 ft uhual almost a month in advance and got stuck with a 15 ft. to move a large 3 br house. We got it loaded and ready and then it wouldn't start. Took us about 10 minutes of panicking and it finally started. I was not impressed.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

Noreen B. 
Rating:
5.0

Tremendous customer service!

JEAINE L. 
Rating:
5.0

Maybe have hand trucks in a 10-footer trucks

chris T. 
Rating:
2.0

Customer did not leave a comment.

cindy K. 
Rating:
2.0

It smells like smoke. I thought the building was on fire when I walked in. No sanitation station at entrance. The tech did not find my reservations (I have an ethnic name I get it but we rent to haul equipment at least monthly) but treated us as walk-in just fine.

Carol T. 
Rating:
4.0

We'll lit, safe and easy to follow directions. Great job here.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Very easy and excellent experience!!!

TERRY S. 
Rating:
5.0

Everyone at "That's the Scoop" does a great job! They go above and beyond to help out and I can't say enough about the personalized attention they have given me. Their customer service is the best by-far! If anyone in the area is looking for a U-Haul this is the place to go.

Mark W. 
Rating:
5.0

They were friendly and easy to deal with. They explained everything before I signed for the uhaul. I would definitely recommend.

karen J. 
Rating:
5.0

Young man I dealt with was pleasant and very accommodating. I was most pleased by the experience.

FRANCIS J. 
Rating:
5.0

Great desk staff. Very helpful in meeting my needs.

ROBERT G. 
Rating:
5.0

The young man who was working 6/26, had excellent customer service skills. I think his name was Mark. He made our rental experience great!

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

Garret M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

ken W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
3.0

The gentleman that owns “That's the Scoop” was very rude to me when I brought the truck back. It was unnecessary rudeness. I parked the truck where the gentleman from the evening before (when I picked it up) told me to park it. He said anywhere out back as long as I don't blocked anyone in. Which I did. The owner growled me for parking it on property they don't even own. Well I'm sorry I don't know how your property lines run. He could learn some better people skills. You don't talk to customers like that. They just spent money at your place of business which contributes to money in your pocket. Be nicer and don't act like people are beneath you.

Denise S. 
Rating:
5.0

Great service, friendly folks!

William W. 
Rating:
2.0

Truck was only at an 1/8 tank of gas. That unacceptable should be full at pick up and full at return!

Darren G. 
Rating:
5.0

Customer did not leave a comment.

Karl R. 
Rating:
4.0

Vehicle was in great working order was just not cleaned very well and the previous renter must have been smoking marijuana or some cannabis product in the vehicle - didn't smell until on the road when defogger was turned on...

Andrew D. 
Rating:
5.0

Great customer service.

MELANIE G. 
Rating:
5.0

These folks at The Scoop are fantastic. Very helpful and super nice!!

Christopher P. 
Rating:
5.0

Tonya was excellent! Very nice!

Michael R. 
Rating:
5.0

Staff was extremely nice and very helpful.

Jamie L. 
Rating:
3.0

They advertise this low price but tack on fees and charge over a dollar per mile.

TEVIN F. 
Rating:
5.0

the young man was so nice and very helpful !!

DEANNA E. 
Rating:
1.0

Customer did not leave a comment.

Joni S. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
5.0

Excellent Service

Willette J. 
Rating:
5.0

I can't think of anything they could improve on... they went above and beyond my expectations.

Mark W. 
Rating:
5.0

This has nothing to do with the "local" Uhaul offices, but rather your corporate offices. I scheduled a moving crew through your services, and they almost didn't show because, one, they said they had no moves scheduled for Saturday the 6th, and two, they were not required to travel over 50 miles for a job. Luckily for me they honored the commitment, but set me back about 4 hours. I was very upset about this because I had to reschedule the carpet cleaners that were to be here later that day. Needless to say, I will use a different moving company when I move back to Pittsburgh at the end of this year.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JONATHANWINSLOW B. 
Rating:
5.0

Customer did not leave a comment.

Balinda C. 
Rating:
5.0

Customer did not leave a comment.

THEODOR J. 
Rating:
4.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

RENEE A. 
Rating:
1.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

I had just bought a house and had a coupon worth $40 I oaid over 70 dollars for the truck which I oaid in full and I was supposed to receive a refund for rhe 40 dollars back but never received it

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE V. 
Rating:
5.0

Customer did not leave a comment.

lucas C. 
Rating:
5.0

Great customer service, everything was ready to go. Nice and clean truck.

Vincent V. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN R. 
Rating:
5.0

Customer did not leave a comment.

gregory M. 
Rating:
5.0

Customer did not leave a comment.

MARTY L. 
Rating:
5.0

Great experience thank you

Jeff F. 
Rating:
5.0

I have used this location in the past, and requested to drop off here. U-Haul on the other hand had other ideas that I was not happy with. I was give another drop off location 35 mile from my end location. I wonder if adding mile to your contract is the going thing.

BOB V. 
Rating:
1.0

Tell the customer the truth about charges We needed the truck more than 2 days and were Misled about the charges including the insurance ended up in over 200 dollars of extra charges

Ron A. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

This rental went exceptionally smooth with awesome, friendly staff. Highly recommend this vendor!!

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Briana O. 
Rating:
5.0

Much better. Would recommend them, not the company.

CHRISTIAN G. 
Rating:
5.0

Employee not wearing mask.

Esther S. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Very good service thank you

Debra C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

They were very nice , overall we had a great experience

Robert I. 
Rating:
3.0

Customer did not leave a comment.

Shandelier J. 
Rating:
1.0

The counter people did not wear state-required face coverings. The trailer was poorly maintained and required a lot of attention during the move, and a tire was in such poor shape it blew out less than 20 miles from the pick-up. Roadside assistance was good, but still took an extra 2 hours out of my already busy day. Also, the attendants at the pickup location did not help load my vehicle onto the trailer, leaving me to struggle with this in the raid. They therefore never inspected the hook-up to ensure that it was safe and secure.Thoroughly unprofessional and far below my expectations.

John S. 
Rating:
5.0

Customer did not leave a comment.

Wade P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Hello: During COVID 19 people working at your facility should be required to wear masks when customers are present. Practicing a safe environment for your customers.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Tim G. 
Rating:
3.0

Customer did not leave a comment.

wayne H. 
Rating:
5.0

I had to sweep out the van before I could load my furniture. It has what looked like small wood chips or pine needles. Otherwise it was all good.

Linda R. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

Customer did not leave a comment.

Darren G. 
Rating:
4.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Great to deal with!

GREG M. 
Rating:
4.0

Customer did not leave a comment.

Connie C. 
Rating:
5.0

That's The Scoop were kind and so helpful. The 10ft truck was perfect and ran well. I had no problems. The drop off was just as easy at A1.

Victoria H. 
Rating:
2.0

Customer did not leave a comment.

brenda B. 
Rating:
3.0

Customer did not leave a comment.

Anita W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Great service

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Lorie A. 
No reviews have been submitted for this location.

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