Customer Reviews for Thats The Scoop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Thats The Scoop

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kenneth B.
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I had just bought a house and had a coupon worth $40 I oaid over 70 dollars for the truck which I oaid in full and I was supposed to receive a refund for rhe 40 dollars back but never received it

SUSANNE V.
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lucas C.
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Vincent V.
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Great customer service, everything was ready to go. Nice and clean truck.

AMANDA B.
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Dennis R.
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ROBIN R.
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gregory M.
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MARTY L.
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Jeff F.
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Great experience thank you

BOB V.
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I have used this location in the past, and requested to drop off here. U-Haul on the other hand had other ideas that I was not happy with. I was give another drop off location 35 mile from my end location. I wonder if adding mile to your contract is the going thing.

Ron A.
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Tell the customer the truth about charges We needed the truck more than 2 days and were Misled about the charges including the insurance ended up in over 200 dollars of extra charges

DONNA D.
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Mark W.
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Robert E.
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This rental went exceptionally smooth with awesome, friendly staff. Highly recommend this vendor!!

Briana O.
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Customer did not leave a comment.

CHRISTIAN G.
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Much better. Would recommend them, not the company.

Esther S.
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Employee not wearing mask.

Douglas B.
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Debra C.
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Very good service thank you

MICHAEL H.
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Robert I.
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They were very nice , overall we had a great experience

Shandelier J.
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John S.
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The counter people did not wear state-required face coverings. The trailer was poorly maintained and required a lot of attention during the move, and a tire was in such poor shape it blew out less than 20 miles from the pick-up. Roadside assistance was good, but still took an extra 2 hours out of my already busy day. Also, the attendants at the pickup location did not help load my vehicle onto the trailer, leaving me to struggle with this in the raid. They therefore never inspected the hook-up to ensure that it was safe and secure.Thoroughly unprofessional and far below my expectations.

Wade P.
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David G.
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Joseph G.
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Hello: During COVID 19 people working at your facility should be required to wear masks when customers are present. Practicing a safe environment for your customers.

David M.
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Tim G.
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wayne H.
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Linda R.
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I had to sweep out the van before I could load my furniture. It has what looked like small wood chips or pine needles. Otherwise it was all good.

Mike H.
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Darren G.
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Stacy S.
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Linda M.
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GREG M.
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Great to deal with!

Connie C.
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Victoria H.
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That's The Scoop were kind and so helpful. The 10ft truck was perfect and ran well. I had no problems. The drop off was just as easy at A1.

brenda B.
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Anita W.
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ROBERT L.
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Eric M.
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Nancy W.
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Great service

Lorie A.
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garret K.
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Daniel K.
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APRIL K.
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The woman there was great but the man was on the phone never acknowledged me or made an attempt to get off the phone. The woman Wes waiting on him but took care of things herself. When HE finally got off the phone to park the truck that I rented, he never looked at me at all. He just took the key and went out to move the truck. He was extremely unprofessional!!!!

Reed M.
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RENZ R.
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Jeffrey R.
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My experience was good but the price was double from Pennsylvania to Florida. That was wrong and because we moved some furniture we were told it was snowbird season and they charge more for it.

JESSICA F.
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Customer did not leave a comment.

AKEEM A.
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Amazing service, quick and easy rental. Staff went above and beyond. I highly recommend them. Made my move easy

scott D.
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Hailey D.
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Matthew C.
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Dear very friendly and knowledgeable in very helpful

leonard U.
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all is well

KATHY S.
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Sally W.
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MICHAEL D.
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Picked it up after 9 am windshield was laden with bird droppings.could barely see out of it, and tried to clean it, told the lady when I got back in less 3 hours steering was awful, like truck was out of align . She didn't say a word very bad .in all my rentals of uhaul this was the worst vehicle I ever had I use uhaul a lot , but after that will probably use another company!!!

PAMELA W.
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Can't think of a thing....we were very happy with the service and everything went very smoothly!!!

ARLIS G.
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Customer did not leave a comment.

MICHAEL Z.
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TOM C.
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Again as I have stated the final cost stunk!

Don Y.
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Amber D.
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leon W.
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After 3 changes on my rental, 15' truck, to20' truck, to 26' , and change location of pickup, all for same price all went smooth.

Zelma L.
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The clerks at this location are rude and sloppy about their work. I will never deal with them again

Jeremy S.
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Truck was dirty and had damage but the staff was nice. Staff needs to learn not to rush people though. If I want to read the contract let me read it. I don't blindly sign my life away.

BRYAN S.
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Martha M.
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Refund some of there money when they return truck within frist twenty four hours when they rented the truck fot two days

Marci W.
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MELISSA G.
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Dorinda W.
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ROBIN P.
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Kevin T.
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Sheri B.
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JUDY C.
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Kevin D.
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JOE S.
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Totally pleased with the service. No hassle at all. The truck met our needs fully.

CHAD F.
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Everything went as planned, overfilled fuel and ran less miles waiting on refunds.

Elizabeth B.
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Customer did not leave a comment.

clarence R.
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Great customer service

LUDA A.
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Sean R.
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John C.
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Greta S.
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Steve S.
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Excellent Service! Appreciate your ability to accomodate my schedule.

Robin S.
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No comment will keep it to myself

Wayne M.
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Customer did not leave a comment.

JEFF S.
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jeremy P.
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Matthew S.
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Karrie M.
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CHARLES B.
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This location was not able to provide furniture covers for my move. Can you ensure that each location is properly stocked with materials.

lawernce S.
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My girlfriend had an issue when I reserved the truck my company insurance cover the rental insurance and they were told this. When she picked up the truck he said that the contract was already interred in the computer and he couldn't change it. It cost me 60. For something that he was told I didnt need. I've had to go through corporate office to try to get this fixed and I'm still waiting.

SALLY M.
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Customer did not leave a comment.

STAN K.
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William M.
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Very Happy

JENNIFER B.
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Customer did not leave a comment.

don M.
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A+ all the way!

No reviews have been submitted for this location.

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