We rented the pull behind trailer. Excellent service, very quick we where in and out with in 15mins. Pull behind trailer was a nice ride like you where pulling nothing.
jamie stringfellow
Customer Reviews for Thats The Scoop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pete is super helpful, very kind, and knowledgeable about U-Haul products & services. He’s a model trainer
Blake CohenExtremely poor communication around pick up. Requested appliance dolly in online order and was rudely told “we don’t have one.” This was a necessary tool for my move and was very impactful not to have. I was given poor direction around refueling and ended up paying way more for fuel than necessary. I will not be renting from U-Haul or this location ever again.
Matthew ChristopherStaff was very friendly and helpful
Karen ZinobileSuper nice people. They made it easy.
clyde kennelleyThey are always helpful and flexible when they can be
Darwin KysorI don't think anybody could have done a better job. I'd recommend "That's The Scoop" for U-Haul rentals to anybody!
John StroupOverall great experience. Pleasant, personable, above and beyond. 100%
Jason StebeltonThey are awesome. Very considerate and helpful during stressful moving situations.
Sharon PerishoNothing. Service at the Lock Haven location was excellent! I will use them every time I need to rent a UHaul.
Darwin KysorThe overall experience with U-haul was exceptional I was confronted with a no show from a competitor, U-haul came through in a very short notice and time, to pull me out, and get me the truck I needed, THANK YOU U-HAUL KEITH
Keith BlissTanya was a great help
PENNY WILLIAMSGreat customer service
David maderYour location is alway great and accommodating. Thank you for making a difficult task easy.
Steve KowatchThey go above and beyond in helping customers! Excellent communication and advice! Highly recommend!
Kevin KehnerAbsolutely nothing. Everything was ready, and customer service was superb! Thank you!
Marcia DavisStaff was super friendly and business was clean and easy to find.
James KnarrI told the man at the uhaul location were I dropped off the trailer that while driving the hitch came loose and hit under my truck and pulled my bumper out and that the lug nut came loose and I had to borrow a neighbor’s and all he said is we don’t sell the lug nuts to the ball part of the hitch
Rose Caprio Bates2nd time renting from this location, everything was easy and well explained.
Lawrence HineI was not able to complete auto-pick up, but my email told me I could.
Sarah FrearSuper friendly and efficient - made the day an easy start. Highly recommend
LEE MIXUhaul does a great job and they are very honest with what they charge you. As long as you take care of the truck and return it with the right level of gas, you'll have no issues. Their fleet is also very well maintained. I had 0 problems with the 26' box truck I rented, and had no doubts about it at any point in time. Everything worked as it should. Very pleased, will use again.
Steven HaffleyEverything was perfect, no need for improving anything!
Kimberly JonesEasy and quick to get a truck.
Robert DudinackA very professionally run location as well as helpful and friendly!
duane harerThe experience was great. The location owner and employees are wonderful. Even opened up on an off day to accommodate my return.
Stacy DormanThis is now my home town. I am glad they have a uhaul location in the community. Thx
William LarsonVery helpful
Darwin KysorNo 24/7 Mobile pickup of truck, but they are there on a Sunday morning and helped me get the truck I needed, and quickly.
Larry MillerWe were disappointed that the truck we reserved in advanced at a much closer location was suddenly no longer available 😢 BUT the customer service at the different location (out of our way) was excellent so it more than made up for it! The truck was perfect, ran great comfortable and easy to drive. Thank you!
Jeffrey FrankLocation was perfect and very courteous. No complaints at all. U-Haul is trash. Reservation said truck share pickup. Got there and called with issues with the app, U-haul said it wasn’t scheduled as truck share ( I still have the proof). Place is closed on Sunday and closest truck would be over an hour away. Thanks for screwing peoples moving plans. Owner of that’s the scoop, came out on a Sunday to make it right on his own. Thank you Mark Small town business and cares about his customers. #U-haulsucks.
Brandon DonahayExcellent Customer Service
ARUP SINHAI made the reservation with little notice; the equipment was ready when I arrived. The equipment was as advertised and in good working order. Staff helped us as soon as we arrived and we were quickly on our way.
Timothy ReevesThis was exactly what I needed to haul a lot of stuff from my house to my daughter’s wedding venue. The gang at The Scoop was more than helpful when I went to them to rent it. They didn’t charge me BS charge when I was 5 hours late returning it. Hope I don’t get them in trouble with Uhaul about that. Thanks.
TIM MARTINMakes it easy to rent a vehicle ….. Thank you
john pensieroThe truck return was on Sunday when office was closed, therefore, I put N/A to most of the qustions
GENNADY TARATUTThey were very rude when I went to pick up and drop off the truck
Sara WoodringQuick service. Very friendly very professional. Equipment excellent shape. Would recommend five stars.
John MuckThe staff, Tanya and Mark, were very friendly and courteous. The whole process went smoothly. ten out of 10!
John MikinsTonya is very attractive and professional.
ED PANELLAQuick and easy. My truck was parked in front of the building and ready to go when I arrived. The employees were super friendly and helped me with directions. I would not hesitate to rent a truck from them again.
Donnie CussinsThe people at this location were great. Very helpful!
Patricia TatraiYou charged me for a wrong drop location and that is wrong.
Mathew TeacheyRent from here every time I need a U-Haul. Always quick getting in and out and trucks are always clean. Never had a problem.
Jonathan ShirkIt wasn't filthy but it was just a little dirty which I didn't mind, but the whole time I drove it the change oil message was on. So that is why I put a 'no' on well maintained. Otherwise everything was great and the staff were very nice!
Kylie Shirkreminiscing about past football glories added to the client's experience
ROBERT LUGGEast to deal with and helpful
Amanda ColemanFriendly, courteous staff! Everything went smoothly for my move!
HELEN DE LA TORREHave the tank full at the time of pickup so you do not have to try to refill to 5/8th which I ended up overfilling.
John LeyenbergerNothing, spot on.
Mathew RussellI already recommended this location to several people. The service was great! The guys at “That’s the Scoop” were super friendly. Also they were very knowledgeable about any and all questions I had. They explained how everything was going to go, what theirs and my responsibilities were for this transaction. A+ for “That’s the Scoop” !!
Edward BrungardGreat customer service and friendly staff
Andrew DeGregorio