Customer Reviews for Thats The Scoop
(U-Haul Neighborhood Dealer)

479 reviews

17 Corning St   Lock Haven, PA 17745

(570) 748-2746

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 748-2746

17 Corning St
Lock Haven, PA 17745

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Quick and easy. My truck was parked in front of the building and ready to go when I arrived. The employees were super friendly and helped me with directions. I would not hesitate to rent a truck from them again.

Donnie C. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
4.0

Customer did not leave a comment.

Shanon S. 
Rating:
4.0

Customer did not leave a comment.

RICK C. 
Rating:
5.0

The people at this location were great. Very helpful!

Patricia T. 
Rating:
1.0

You charged me for a wrong drop location and that is wrong.

Mathew T. 
Rating:
5.0

Customer did not leave a comment.

Katelyn D. 
Rating:
5.0

Rent from here every time I need a U-Haul. Always quick getting in and out and trucks are always clean. Never had a problem.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

MILES K. 
Rating:
4.0

It wasn't filthy but it was just a little dirty which I didn't mind, but the whole time I drove it the change oil message was on. So that is why I put a 'no' on well maintained. Otherwise everything was great and the staff were very nice!

Kylie S. 
Rating:
5.0

Customer did not leave a comment.

ANN P. 
Rating:
5.0

Customer did not leave a comment.

Zabrina P. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

reminiscing about past football glories added to the client's experience

ROBERT L. 
Rating:
5.0

East to deal with and helpful

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Megan K. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Friendly, courteous staff! Everything went smoothly for my move!

HELEN D. 
Rating:
5.0

Have the tank full at the time of pickup so you do not have to try to refill to 5/8th which I ended up overfilling.

John L. 
Rating:
5.0

Customer did not leave a comment.

Brock A. 
Rating:
3.0

Customer did not leave a comment.

James Robert M. 
Rating:
5.0

Nothing, spot on.

Mathew R. 
Rating:
5.0

I already recommended this location to several people. The service was great! The guys at “That's the Scoop” were super friendly. Also they were very knowledgeable about any and all questions I had. They explained how everything was going to go, what theirs and my responsibilities were for this transaction. A+ for “That's the Scoop” !!

Edward B. 
Rating:
5.0

Great customer service and friendly staff

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

TODD K. 
Rating:
5.0

Customer did not leave a comment.

Caio F. 
Rating:
5.0

Everything went very well. Nice people.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Tried to load our tax number several times, but it wouldn't take it. Can someone help. It is 18040723 PA. Thanks. Other than that, the staff at That's the Scoop are awesome!!!

Tracy F. 
Rating:
5.0

The most excellent experience ever. I felt like a princess in need of a truck and was treated as such. Thank you very much for the best and beyond best!

SHARON P. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Wonderful experience at That's The Scoop. Friendly and efficient!

CATHY A. 
Rating:
4.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

SHAWNA R. 
Rating:
5.0

Everything was great! Just keep doing what you're already doing.

JOSE M. 
Rating:
5.0

Outstanding service! I've rented here before and will continue to in the future. Thanks to the staff for all the help.

JOSE M. 
Rating:
4.0

Alittle more advanced notice of when the truck rented would be available. I received word only after I called in with 24 hours of picking up the truck. I was originally told su would have 48 hours notice

Gregg R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

I reserved a 20 ft uhual almost a month in advance and got stuck with a 15 ft. to move a large 3 br house. We got it loaded and ready and then it wouldn't start. Took us about 10 minutes of panicking and it finally started. I was not impressed.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

Noreen B. 
Rating:
5.0

Tremendous customer service!

JEAINE L. 
Rating:
5.0

Maybe have hand trucks in a 10-footer trucks

chris T. 
Rating:
2.0

Customer did not leave a comment.

cindy K. 
Rating:
2.0

It smells like smoke. I thought the building was on fire when I walked in. No sanitation station at entrance. The tech did not find my reservations (I have an ethnic name I get it but we rent to haul equipment at least monthly) but treated us as walk-in just fine.

Carol T. 
Rating:
4.0

We'll lit, safe and easy to follow directions. Great job here.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Very easy and excellent experience!!!

TERRY S. 
Rating:
5.0

Everyone at "That's the Scoop" does a great job! They go above and beyond to help out and I can't say enough about the personalized attention they have given me. Their customer service is the best by-far! If anyone in the area is looking for a U-Haul this is the place to go.

Mark W. 
Rating:
5.0

They were friendly and easy to deal with. They explained everything before I signed for the uhaul. I would definitely recommend.

karen J. 
Rating:
5.0

Young man I dealt with was pleasant and very accommodating. I was most pleased by the experience.

FRANCIS J. 
Rating:
5.0

Great desk staff. Very helpful in meeting my needs.

ROBERT G. 
Rating:
5.0

The young man who was working 6/26, had excellent customer service skills. I think his name was Mark. He made our rental experience great!

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

Garret M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

ken W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
3.0

The gentleman that owns “That's the Scoop” was very rude to me when I brought the truck back. It was unnecessary rudeness. I parked the truck where the gentleman from the evening before (when I picked it up) told me to park it. He said anywhere out back as long as I don't blocked anyone in. Which I did. The owner growled me for parking it on property they don't even own. Well I'm sorry I don't know how your property lines run. He could learn some better people skills. You don't talk to customers like that. They just spent money at your place of business which contributes to money in your pocket. Be nicer and don't act like people are beneath you.

Denise S. 
Rating:
5.0

Great service, friendly folks!

William W. 
Rating:
2.0

Truck was only at an 1/8 tank of gas. That unacceptable should be full at pick up and full at return!

Darren G. 
Rating:
5.0

Customer did not leave a comment.

Karl R. 
Rating:
4.0

Vehicle was in great working order was just not cleaned very well and the previous renter must have been smoking marijuana or some cannabis product in the vehicle - didn't smell until on the road when defogger was turned on...

Andrew D. 
Rating:
5.0

Great customer service.

MELANIE G. 
Rating:
5.0

These folks at The Scoop are fantastic. Very helpful and super nice!!

Christopher P. 
Rating:
5.0

Tonya was excellent! Very nice!

Michael R. 
Rating:
5.0

Staff was extremely nice and very helpful.

Jamie L. 
Rating:
3.0

They advertise this low price but tack on fees and charge over a dollar per mile.

TEVIN F. 
Rating:
5.0

the young man was so nice and very helpful !!

DEANNA E. 
Rating:
1.0

Customer did not leave a comment.

Joni S. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
5.0

Excellent Service

Willette J. 
Rating:
5.0

I can't think of anything they could improve on... they went above and beyond my expectations.

Mark W. 
Rating:
5.0

This has nothing to do with the "local" Uhaul offices, but rather your corporate offices. I scheduled a moving crew through your services, and they almost didn't show because, one, they said they had no moves scheduled for Saturday the 6th, and two, they were not required to travel over 50 miles for a job. Luckily for me they honored the commitment, but set me back about 4 hours. I was very upset about this because I had to reschedule the carpet cleaners that were to be here later that day. Needless to say, I will use a different moving company when I move back to Pittsburgh at the end of this year.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JONATHANWINSLOW B. 
Rating:
5.0

Customer did not leave a comment.

Balinda C. 
Rating:
5.0

Customer did not leave a comment.

THEODOR J. 
Rating:
4.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

RENEE A. 
Rating:
1.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

I had just bought a house and had a coupon worth $40 I oaid over 70 dollars for the truck which I oaid in full and I was supposed to receive a refund for rhe 40 dollars back but never received it

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE V. 
Rating:
5.0

Customer did not leave a comment.

lucas C. 
Rating:
5.0

Great customer service, everything was ready to go. Nice and clean truck.

Vincent V. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN R. 
Rating:
5.0

Customer did not leave a comment.

gregory M. 
Rating:
5.0

Customer did not leave a comment.

MARTY L. 
Rating:
5.0

Great experience thank you

Jeff F. 
Rating:
5.0

I have used this location in the past, and requested to drop off here. U-Haul on the other hand had other ideas that I was not happy with. I was give another drop off location 35 mile from my end location. I wonder if adding mile to your contract is the going thing.

BOB V. 
Rating:
1.0

Tell the customer the truth about charges We needed the truck more than 2 days and were Misled about the charges including the insurance ended up in over 200 dollars of extra charges

Ron A. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

This rental went exceptionally smooth with awesome, friendly staff. Highly recommend this vendor!!

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Briana O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top