It worked out fine. This is at least the forth time I have used this location over the past six years. Very satisfied.
RICK C
Customer Reviews for Thats The Scoop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both the trailer and the appliance dolly were covered in mud. The tires were all low as well and they seemed to not care.
Kelly SCustomer service was excellent and helpful. Had no issues.
LORI SIn and out in less than 3 mins good people
ERIC PVery friendly and helpful.
Anthony CThe gentleman at this location, we’re friendly and patient. We thought the location closed at 5:30. Show up at 5:27 rushing to get it back on time. I explained that we did have time to get gas. The gentleman not only, gave explanations on how to get to the closest gas station. But he also waited until we returned to the store for checkin. Which was approximately an extra 15 minutes. That clerk was amazing and helpful. And deserves a raise in pay.
Jason RI don't know, I had a great experience.
Annette YEveryone was so nice and helpful. They got me through the process and on my way in no time.
Wayne SNothing needed, the young lady was very knowledgeable and had me checked in and I was out of there with my deposit check in hand with in 15 minutes.
Roger RWay overcharged for the limited usage of the equiptment.
CASEY WThe best customer service of any location. And I think this was my 10th location this year!
Christina ANothing from the start the staff was exceptional very friendly and helpful. The truck was immaculate inside and out. Overall excellent experience could not ask for anything better.
David MLet the person know if you are supposed to put the gas receipt in the folder.
betty nThere was little consistency. I called to see if I could drop the truck off here. I was told by a female worker that I could, considering our circumstances of having to move during a hurricane with a baby and 2 cats. She said that I wouldn't get charged for dropping it off later than the contracted 10am, again due to the outstanding circumstances and confusion partially caused by the incompetent worker in Winchester. The lady that I spoke to on the phone at this location was very kind and understanding. However, when I called back the next day after I was charged an additional $170.76 from UHaul, the man I spoke to basically said that the woman I spoke to was incorrect in what she said to me.
BRITTANY LTruck was like riding in a washing machine, was a newer truck still had no power, was a very bumpy ride Need better trucks for the amount of money they charge for everything !!!
TRAVIS APerson who I interacted with was super nice. He blew out the back of the truck with a leaf blower before we took it to ensure cleanliness. AC worked very well in the truck
Cheyanne SHello
Yomar DHave fuel efficient trucks
Keith MYou charged me for 3 trips and said if I made less than that you would reimburse me some of the money I paid to rent the uhaul and I only made 1 trip and you never reimbursed me any money
AMANDA RThe girl was really nice
ANNETTE VThe uhaul needed an aliment, and there was trash inside the uhaul when I picked it up. I did get it a day early which was nice of them. Overall I love renting from them. Very polite!
Danielle SThe store owner was locking up and he still took the time to get a truck for us. Very professional and courteous. Greatly appreciated him helping us out in a pinch. Will definitely use this location for future rental needs.
Casey RLady at this location was very friendly and helpful. I did not get her name, but she may be only employee there. Thank you
scott gGreat experience. Very friendly. No hidden charges.
DEB PVery quick and friendly
Kelly SVery friendly, equipment was in perfect working order and very clean. And a big plus for me was the beautiful dog they had in there.
LAURIE SOverall experience was smooth! Truck was clean and easy to navigate. Rented there before and will do it again if the need arises. Thank you!
sue lWe rented the pull behind trailer. Excellent service, very quick we where in and out with in 15mins. Pull behind trailer was a nice ride like you where pulling nothing.
jamie sPete is super helpful, very kind, and knowledgeable about U-Haul products & services. He’s a model trainer
Blake CExtremely poor communication around pick up. Requested appliance dolly in online order and was rudely told “we don’t have one.” This was a necessary tool for my move and was very impactful not to have. I was given poor direction around refueling and ended up paying way more for fuel than necessary. I will not be renting from U-Haul or this location ever again.
Matthew CStaff was very friendly and helpful
Karen ZSuper nice people. They made it easy.
clyde kThey are always helpful and flexible when they can be
Darwin KI don't think anybody could have done a better job. I'd recommend "That's The Scoop" for U-Haul rentals to anybody!
John SOverall great experience. Pleasant, personable, above and beyond. 100%
Jason SThey are awesome. Very considerate and helpful during stressful moving situations.
Sharon PNothing. Service at the Lock Haven location was excellent! I will use them every time I need to rent a UHaul.
Darwin KThe overall experience with U-haul was exceptional I was confronted with a no show from a competitor, U-haul came through in a very short notice and time, to pull me out, and get me the truck I needed, THANK YOU U-HAUL KEITH
Keith BTanya was a great help
PENNY WGreat customer service
David mYour location is alway great and accommodating. Thank you for making a difficult task easy.
Steve KThey go above and beyond in helping customers! Excellent communication and advice! Highly recommend!
Kevin KAbsolutely nothing. Everything was ready, and customer service was superb! Thank you!
Marcia DStaff was super friendly and business was clean and easy to find.
James KI told the man at the uhaul location were I dropped off the trailer that while driving the hitch came loose and hit under my truck and pulled my bumper out and that the lug nut came loose and I had to borrow a neighbor’s and all he said is we don’t sell the lug nuts to the ball part of the hitch
Rose C2nd time renting from this location, everything was easy and well explained.
Lawrence HI was not able to complete auto-pick up, but my email told me I could.
Sarah FSuper friendly and efficient - made the day an easy start. Highly recommend
LEE M