Customer Reviews for The Bargain Barn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Bargain Barn

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James H. on

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Latara T. on

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Everything was fine!

Teena P. on

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Faster online check in.

DAl M. on

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James Y. on

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Quick check in and out

Daniel M. on

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Took them 20 minutes maybe more to check me out in the system. Lots of going backwards on the website.

RICHARD N. on

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Jacqueline M. on

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Dedrick W. on

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Victor F. on

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We talked about your equipment and how it was a dangerous to drive... she offered a discount that never happen. . In my new destination . Now......

Susan C. on

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Susan C. on

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Friendly, local, helpful.

Brandon T. on

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Emily S. on

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The truck mirrors where corroded and not adjustable. One windshield wiper was torn but neither worked very well. Both are safety issues. The web check in process (outside of regular business hours) took about 45 minutes (very slow). For GPS to understand that you are at the property you need to stand on the front porch. Gps will not acknowledge you are at the facility even when you are sitting in the parking lot.

Jerome M. on

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Richard P. on

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The trailer looked like it was used for demo work. Had tile and screws all over it. Needed to clean it as not to puncture my bike tires

Carlene B. on

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Dillon H. on

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ann R. on

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Great friendly customer service! Our second time renting from Bargain Barn. Highly recommend!

Denise S. on

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We had a horrible experience dropping off the trailer at Bargain Barn and learned that in future I should just go to a full service Uhaul location. The poor young woman who accepted our return didn’t really know what she was doing and had us park the trailer on a grassy area which turned out to be sloped, and when she used a hand-crank lift to get the trailer off the ball of the hitch, the trailer rolled forward and dented the bumper of our less-than-one-month old car. We were so tired from driving and unpacking, it didn’t cross our minds to question her.

Jeffrey C. on

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actually have trucks available where you said they were going to be

Rodney H. on

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Mark S. on

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Joseph C. on

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Ross F. on

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Wesley B. on

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Larry G. on

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ROBERT S. on

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Rita B. on

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Susan R. on

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The gal running this location is a joy to deal with! The truck was clean and we had a great rental experience.

Delane S. on

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Chris V. on

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TIM C. on

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Tim C. on

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Shanika M. on

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david C. on

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Nothing I know about. Super professional clean truck and very helpful attitude. Will recommend to my friends.

maRY A. on

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The online check-in process is very easy, and you don't have to depend on the location being open for the drop-off.

JANET W. on

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I hate to complain, but I know if I don't say anything nothing can be improved. The person working wasn't properly trained and she was alone when we showed up. We'd made an appointment a few days before and were anxious to get on the road, but she didn't know which trailer we were supposed to take and was up able to help us hook the trailer up (wasn't trained on how the hitches with brakes worked). We were very surprised to find the trailer did not have a jack feature. This was ridiculously troublesome during the entire moving process. I would rent from the location again because I love supporting small local businesses and the people that I came into contact with were incredibly nice and cheerful and were as helpful as they could be. I hope they keep up their positive attitudes; that's how you get repeat customers.

teresa P. on

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The site we rented from was fine but as it turned dark we realized there were no working lights. The person told us we should have checked before we left but we assumed if you rent something it would be in good working condition. Instead we were riding through hurricane evacuations in the dark.

george B. on

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Odd place for a U-haul location , a thrift store but people were very nice.

CHRIS M. on

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I had no interaction with anyone at the drop off location, we dropped off after hours.

gary C. on

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William C. on

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Kay P. on

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The bargain barn was busy when we returned the vehicle but they let us drop it off and within an hour had sent me an email letting me that the returned vehicle was inspected the gas was filled to the right mark and everything was fine without any additional charges..... Perfect trip...

Michael P. on

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Sue R. on

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James Y. on

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Trailer was ready at time reserved. Very easy to hook up tks

Mark B. on

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DANIEL Z. on

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Very nice people at this location!!

Stacey D. on

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I dont remember the lafys name that I spoke with but she said one thing one day and something completely different the next.....working in this field before lets me know she does not have customer skills if she dosent remember whom she has spoken with.

tim N. on

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Do nothing at all. The lady was very friendly, curious, and very helpful.

peter B. on

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WARREN B. on

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sue H. on

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Thomas K. on

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Margaret R. on

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Make sure to note if the requested extra equipment is not in the van.

kris N. on

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I was charged for two days--only used the trailer one day. The garner NC location was to have returned the trailer, I don't think they did...please refund one day of rental on the trailer, Thanks--Kris 919-280-0070

kenny C. on

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Clinton S. on

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Great people thank you very much

Mark J. on

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Cheryl D. on

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Karen C. on

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PATRICIA W. on

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Allen H. on

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Artemio S. on

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JULIA P. on

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Julia P. on

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Butler B. on

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KATHERINE T. on

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Howard M. on

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I did not opt for safe-tow, U-Haul operator insisted that U-Haul added it. Service person walked was walking away without checking the lights. I asked him to check. he said everything was working. I discovered the right rear light was not owrking. Drop off location confirmed defect right rear light. Light cable was damaged and had to be replaced.

Reginald M. on

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Andrew H. on

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Keith S. on

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No comment

KYLE M. on

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Bargain barn is a great place to rent. Frendly and fast service.

Thomas C. on

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u haul representatives at the bargain barn location were very professional and explained the operation and hook up of the auto transport trailer.

John S. on

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Dustin L. on

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charles S. on

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Great customer service...friendly reception...got help when I asked for it

PHYLISS B. on

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DENNIS M. on

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Cacilia Y. on

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DONALD T. on

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This was by far the best service I have ever experienced when using U-haul.

LILLIE D. on

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Jimmy B. on

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Strap on the auto trailer was badly worn. Needs to be replaced.

WILLIAM W. on

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Michael M. on

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I had to pay extra to get the bigger truck from a 20ft to 26 ft. Hoping for a refund.

Lester H. on

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ratchet for the tie down straps for tires were difficult to operate

Lester H. on

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it would be nice to have tongue jacks on the trailers

Debra F. on

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SUSAN L. on

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BILL C. on

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Shaswania G. on

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Jay K. on

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The people doing the rental were super friendly, but weren't entirely sure what they were doing. The truck was awful. The windshield was filthy, but there was no wiper fluid, the oil light was on, the engine frequently screeched when accelerating (loose belt, I suspect) and worst of all THE AIR CONDITIONING DIDN'T WORK on a day it was 98 degrees. Absolutely awful. Worst moving experience I've had to date.

James M. on

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Stacey D. on

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christian T. on

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Great Customer service.

barbara W. on

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Leon G. on

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Improve computer skills

Shaun P. on

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The Bargain Barn was absolutely fantastic. Customer service was five out of five stars all the way. I would absolutely recommend this location to someone in the future. Ed was great

Shaun P. on

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The bargain barn was absolutely fantastic. People were friendly and very knowledgeable and great to work with. Customer service was five stars all The away