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JOSHUA T
Customer Reviews for The Best Little Muffler Shop In Texas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy access location. Size trailer I needed was onsite and readily available. Excellent immediate service when walking in without reservation. Trailer was clean and worked perfectly for my one item transfer. When arrived to return was helped immediately. People who operate this business are pleasant, attentive and very well experienced. Although there are other dealers in town, I will definitely use this location again.
CARIN BGreat service every time.
STEVE WThe proprietress was very initiative concerning our rental and initiated communication with me twice to indicate that a vehicle was or was not available for our move. She looked into the portal and initially moved us away from her location because of uncertainty and then retrieved us when the prospective vehicle appeared. Return was easy, too. I will look for availability here first when I am in the market for a move in Brownwood.
DEREK SNo one there when dropped off trailer on 2/18/2025 @4:50pm. Called on 2/19.to make sure they knew the trailer was returned. Left message
DAN WI had a few mice that chewed holes and some blankets and evidence of some roaches little that inch size maybe half an inch that came out dead but nevertheless. I really do like the people that I have dealt with when I called and they were always willing to help me. Thank you so much Pam Fillip.
MARTHA WExcellent customer service!!
STEVEN MNo suggestions
ROBERT KRead previous comments.
MANUEL EBring back pickups
BRITTANY UDid not load car on hauler correctly. Caused damage to bumper on my low profile car.
DANIEL NThe lady at the Pflugerville location was amazing. I’m sorry I forgot her name. She was calm and professional during a chaotic pickup time. She should get a raise!
Linda VThe staff went above and beyond for me and took care of me with the level of service and attention that anyone would be happy to receive. I will check with first on my next rental.
FRANKLIN RNo improvement needed. Always happy.
Jeannie PThe Belle Plain address on Google maps takes you south of Brownwood. We were coming from the north and luckily my wife spotted both the van out front conspicuously displayed, and the site’s name. If you could press Google (fat chance) to fix its map, that would be great. Very friendly staff who knew what they were doing.
bill cBest place in Brownwood.
Jeannie PSarah was very helpful!! Thanks 😊
Curtis TThey were very friendly. They took the time to explain the trailer and how it worked.
David GUHaul link to return truck was unable to access location, even though cell phone location was turned on (was unable to upload pictures of mileage, fuel level, truck condition & location when truck was returned friday evening at approximately 645 pm)
MICHAEL WFriendly and knowledgeable
Jeff ROnly problem was the place to pick up the truck was changed to a farther away place at the last minute. This was a problem for me because it increased the distance to get there and it was to far to walk so I had to find someone to drop me off which is difficult when I am new in town and and I don’t know many people .
Christina AThe truck has some problems. Some thing was loose on it
BYRON BGreat location. The app sucks. I was late so for some reason the app would not work took 30 minutes jumping through hoops with support to get the app to work.
james WAlways a good experience at this location, good folks running a good establishment. Recommend...
Gene PExemplary! Absolute SUPERSTARS!
Mark LNothing everything was perfect
Sherry MLove this location. People very friendly and helpful.
Fred WOutstanding service
William PThe cleanest uhaul I’ve seen and the best customer service. I rent dozens of U hauls and haven’t had an easier time renting a truck.
MARK WI had reservations with Da Shop and they left early and had no way to get a hold of them. I dont recommend them. Luckily someone canceled their reservation with the muffler shop and they are great.
Kellie BI downloaded app and had trouble setting up with my phone. very stressful. I finally gave up and set everything up on my computer.
Mary YWas very easy and quick.. Will use them again in the future.. thank you Carrol Weathermon
carol wThe people at the Little Muffler Shops we're great and friendly. No problems and everything was ready to go when we arrived and also when we took it back.
TERESA WExcellent and professional service
John WThe lady was wonderful, knowledgeable, and so sweet
Amanda HBest place for U-Haul rental.
Jeannie PTruck was dirty, didn't even wash the windshield, otherwise good
David BNot a thing!
Waymon CVery nice employees.
Jessica BGreat personal service!
Kris HNot a thing. Sarah does an excellent job of customer service!
Waymon CNot a thing. Works like a fine watch.
Waymon CNo improvement need. Everything went well as usual!
Marilyn WNothing, Sarah Smith knows her job so well. She was able to tell me exactly what I needed and came in under my budget. When I had issues with my movers, she was friendly and personable. I will tell everyone to "go see Sarah" if they need to rent a truck. Definitely will rent from her again!!
aimee bEverything went smooth. Very helpful
Amanda BStaff was nice and friendly! Easy in, Easy out!
justin sNa
jarome fOperator was friendly and helpful.
Sheila AGreat to work with
susan dSomeone needs to call me as promised by roadside and return my $ for rental and gas $ for leaving my truck running all night and the next day. I have rented several of these 6x12's to move recently and have not dealt with a HORRIBLE EXPERIENCE. TALK ABOUT CRYING, STRESSED. THIS WAS JUST AWFUL. TEXAS HEAT AND FUEL COST TO KEEP UNIT RUNNING TO PREVENT BATTERY DYING PER YOUR RS ASSISTANT WAS TERRIBLE. WHEN I CALLED TO TURN IN EARLY CAUSE I COULDN'T TAKE IT AND DIDN'T WANT A TICKET, GUY TELLS ME TO CALL RSA about my $. They told me it would be handed at drop of which they were closed.
Tracy AFriendly staff
JEFFREY KNot a thing, they were very accommodating.
curtis jOwners went above and beyond in their service ! Thanks
Harold Dexcellent experience
jane s