It was confusing to find correct lock box. The app gave a code for lockbox 2. there were two lock boxes on front of building with one having a number 2 on it. The pass code that had been given didnt work. It wasnt until we called the number for uhaul were we told the lock box we were supposed to open was on the back of the truck.
cindy b
The Best Little Muffler Shop In Texas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brownwood, TX 76801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This location was closed. This is not a complaint about this location. I have a serious complaint about U-Haul’s reservation system. 1) The system was completely down when I tried to book the rental. When I called the rental location, they couldn’t reserve the trailer either. 2) When I dropped off the trailer, the system was down as well. 3) Went online to a U-Haul chat room the next morning. They directed me A) to an invalid U-Haul email address, then B) to a “return specialist”; who passed me on to someone else that had no clue what they were doing. They told me my drop off location did not accept box trailers (although I parked my rental unit in a line of identical vehicles), and I would be charged a fee of $100 for wrong drop off location (I was told to drop it at ANY U-Haul location). I eventually worked everything out - but spent 2+ hours on the phone. Very frustrating!
James mplease allow this location to rent a pick up truck. for hauling/moving certain items, the pick up is capable of performing tasks the cargo van cannot. silverado 2.7 turbo max or f150 2.7 ecoboost would be very welcome to have access to
MICHAEL WNothing
TOBY CNothing excellent customer service and vehicles
MICHAEL W