Customer did not leave a comment.MICHAEL FRED O.
Customer Reviews for The Big Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lady working was not the owner and knew nothing of how to do this. He should probably explain it to his employees. I was originally going to pick up here, but couldn't get a call back from ownerJennifer K.
The lady that checked me out didn't know much and couldn't find my order online and gave me another truck. Price reflected online was way too low and charged a higher price. Will never use this company againNelson R.
Please don't make me drive 75 miles to pick up the truck I reserved 6 blocks from my house.Theodore D.
Customer did not leave a comment.Tim F.
This location is a grocery and food service location. It is not kept clean and the staff are not well versed in issuing equipment. The pickup location was changed with less than 24 hr notice to a 2 hour round trip from where we requested pickup (2nd option was 4 hours rt). Bad experience.Dave P.
Very friendly and knowledgeable. Chris and Noemi went out of their way to provide excellent customer service. Uhaul corporation on the other hand is the absolute worse company I have ever had the displeasure of working with.Erika P.
Customer did not leave a comment.Charles C.
I had reserved a truck at the Pullman location and 2 days later a woman called and said the truck was no longer available. The next closest area was 50 miles away. For the inconvenience they gave me 100 free miles which was much appreciated, however, when I got to the location in Idaho the woman helping me was very unprofessional. Her children kept interrupting the transaction which I didn't mind at first but this combined with the lack of knowledge she seemed to exhibit during the whole transaction made my wait to get the truck an hour long. She had me call the other location 3 times because she was unable to figure out how to add the extra miles and when I finally asked her to speak to them she was very rude and dismissive of them. She called her supervisor on the phone as well and she is the one who ended up handling the transaction over the phone after an hour of time had been wasted. I understand these things take time but the information she needed did not warrant an hour wait especially when I was the only person there. I'm sure I will need uhaul in the future and won't let the one experience turn me away but it was just a very bizarre and frustrating first experience.Gabrielle Z.
Would maybe let customers know there is no gas station in tensed so they need to fill up before going there or be aware of gas charges.DANIELLE RENEE T.
Customer did not leave a comment.Mary G.
The store was fine but we had to drive an extra 50 miles to drop of the uhaul because there was no room anywhere closerLynn W.
The gentleman who helped us was extremely friendly and helpful. The only problem I had was the check engine light in the truck came on immediately after leaving the store so we turned around and went back. Unfortunately, they didn't have another truck to give us but instead told us to call roadside assistance to come check it out. However, roadside assistance was never able to come out as they had no one in the area to send. Thankfully we made it to our destination okay regardless.Rachel M.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Giauna N.
poor internet.James E.
Customer did not leave a comment.Jacob D.
They don't know what they're doing the lady couldn't understand anything at the computer I stood there two hours trying to get a truck never again avoid this placeJohiro T.
It took almost an hour to get the u haul the gal helping us didn't have any idea what she was doing when a customer came into the store she took care of them while we stood there and waited for her to wait on them we we had been there for almost a hour very poor service. Will.probably not use u haul againLauri B.
Great customer service, thank youJohn Y.
Everything!! The entire experience was horrible!! It took 3.5 hours to pick up the truck which is absolutely ridiculous!! Lindsay and Christian (employees at The Big Store) were absolutely fantastic, but my experience with U haul was less than 1 star!!Max J.
Our contract had to be rewritten three times and it took two hours to pick up the truck I had gone through the process of pre-pickup online. We were not pleased.Michael W.
Customer did not leave a comment.Catherine A.
Great small town rental location.Ronna S.
Customer did not leave a comment.William H.
Customer did not leave a comment.tom O.
Customer did not leave a comment.cathy W.
Customer did not leave a comment.mishayla S.
Customer did not leave a comment.deanna R.
Customer did not leave a comment.carl G.
Customer did not leave a comment.Vern L.