Customer Reviews for The Big Toolbox Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent experience. I had a reservation so I was in and out in under 10 minutes. People were great. Thanks

Rating:

5.0

Jeman was really helpful on a last minute change as the original trailer ended up not being what is was advertised to be

Rating:

5.0

Neman was exceptionally helpful and friendly, not sure how you can improve with him on your team

Rating:

2.0

Very frustrating. My son made a reservation and when we got there, they said there was a hold on his account then we used my name and the same thing. they had no clue why and said they had to contact customer service which would take hour and half. We had college kids ready to help us move and they needed that time to do it. So, we couldn't wait then had to drive to Home Depot out of our way to try to get a truck. As we were just parking, we then get a call from the place saying we got approved and to come back. So, we went back and got our truck but that put us behind schedule, and the movers had to leave so we were out of movers and had to do it ourselves. Which I am 66 and it was a lot. This had no bearing on Big Tool store they we wonderful. This was on customer service part. They approved the reservation when we did it and then this happened and we got delayed and lost our movers and some more money. Not sure why both accounts were on not able to rent. I feel I should get some kind of customer courtesy compensation. We always use uhaul first and this was very frustrating and disappointing. Thankyou. Hope to hear from you soon

Rating:

4.0

Even though U-Haul app said not to wait, due to lack of employees had to wait a bit

Rating:

5.0

All good

Rating:

5.0

Great experience renting

Rating:

5.0

Pick up location was great. Had issues with the uhaul app. The app is terrible and needs to be fixed. Also adding drivers on the phone did not work. But thankfully the personnel at the location took care of everything.

Rating:

5.0

Quick and easy!!

Rating:

5.0

Worked great, truck was clean and ran perfectly!

Rating:

5.0

The young man that checked me in was very nice and quickly checked over the vehicle for a smooth return.

Rating:

5.0

Everything was ready to go

Rating:

5.0

Wow great service and awesome location keep it up!!

Rating:

5.0

I did the online drop off, was very easy...never talked to anyone at rental counter as they were too busy

Rating:

4.0

Charged for fuel charge even thought it was returned with 10 miles more than picked up with. I will never use u haul ever again. Hidden fees and dishonest marketing

Rating:

4.0

Truck needs to be serviced the A/C would turn off while driving and would blow hot air through vents. Eventually it stopped blowing cold air and stayed warm. Truck has to be warmed up and driven for this issue to occur. Doesn’t occur immediately and this was a real big issue traveling through multiple state lines with outdoor temperatures 85+ degrees. Was driving with another individual and this made for a hard 3 day trip for the both of us. Couldn’t handle phone calls or normal conversations due to windows needed to be rolled down 24/7 to stay cool. Everything was hard at hearing and periodically bees and bugs would fly in while driving due to 30 hours of open window driving. Also the interior of our truck wasn’t cleaned when picked up. Dog hair and stains in cup holders and normal dirt was in truck due to previous drivers. Could have easily been cleaned up and disinfected for next rental. I uploaded pictures but they don’t give much detail. But truck was DIRTY AND UNSATISFACTORY for a new rental and $3500+ for rental. Not impressed U-Haul and this is why people prefer Penske. Simply a better truck. But you pay for what you get.

Rating:

1.0

Picked up trailer on Friday afternoon to haul a new motorcycle to my house 2.5 hours away. On my way back to rental location on Sunday, I was flagged down by a passing motorist who motioned to the trailer. I pulled over and found 1 missing lug nut, 2 broken studs, 1 lug nut that was being held on by less than 3 rotations and 1 lug nut that was half way on. Sat on the side of the road for a total of 2.5 to 3 hours. First attempt was a tech who tried to replace the hub only to find out it couldn't be replace. The next wait was for a tow truck to come get the trailer to tow it away. When I picked it up, the tech never looked at the trailer to verify it's condition. Just hooked it up and took a picture of my license plate. This trailer had just been returned a few minutes before and nobody went over its condition. I am very lucky that there was no issue when I had the bike on the trailer or that the tire didn't come off completely and cause damage to the trailer or a passing motorist. I have rented several trailers over the years and this is by far the worst experience.

Rating:

5.0

Excellent service and support.

Rating:

5.0

Nothing at this location everything went very well

Rating:

3.0

This was a lot further from my home and inconvenient.

Rating:

5.0

It was great. A little pricey with the add-ons, for four hours, however. Rented from u-haul because I had just had an excellent experience with the delivery of 4 uboxes. Erin (female) was excellent.

Rating:

4.0

I think yall are doing a great job

Rating:

4.0

The vehicle was dirty inside the cab. The explanation of charges for a fair estimate of the final bill was not done.

Rating:

5.0

Cab was dirty. Hated before hours checkin experience. Freezing cold outside. Why couldn’t I have put in info, DL pix, and selfie at home where warm.

Rating:

5.0

This location is great, but U-Haul needs to really get someone to check the UX on their app. My freshman year programers could do better than U-Haul. The app really needs to be quality checked for consistent UI (eg. don't put a "checkbox" and the word "skip" in the same UI button... crazy this isn't caught).

Rating:

5.0

The guy Adam was very helpful i appreciate your patience and attitude thanks man 👌

Rating:

5.0

Easy in and out.

Rating:

5.0

Great service from The Big Tool Box staff.

Rating:

4.0

Maintenance of equipment is poor. Do not rent poorly maintained equipment

Rating:

3.0

The staff is both understaffed and slow. Probably tryout a new UHaul location.

Rating:

5.0

Great staff - very friendly and helpful.

Rating:

5.0

Fast easy and reliable

Rating:

4.0

The vehicle was not clean - inside or out. There were a large number of blankets in the back - maybe too many. I would have preferred having the option of selecting the number I needed. The location folks I dealt with were great.

Rating:

2.0

Location was nice but 6x12 trailer looked very old, tool 15min of reconnecting everything to get the lights to work & most importantly, the brakes on the trailer kept locking up! I had rented it for two days but this trailer was so dangerous that I returned it early. AND even after telling them all the mechanical failures causing me to return the defective trailer earlier, I didn’t receive a refund for the day not used! This trailer should never have been rented without MAJOR repairs!

Rating:

5.0

You guys always give good customer service and always have good suggestions for the truck rent rental customer!!

Rating:

5.0

The mobile pick up and return process was a breeze. It was the easiest truck rental experience I have ever had.

Rating:

5.0

Please let the customer know that they will still need to go into the store to pick up the key. I thought I would be able to do the whole process without going into the store. Otherwise, it was great! Thank you so much.

Rating:

2.0

Reserved truck a week ahead of time for pickup before store opened. Truck was not ready, no key in lockbox, and had to come back an hour later than scheduled to get the truck and had movers waiting on me. A big waste of time and money. Guy working there was very nice though. Truck had grass and dirt in the back. Had to blow it out before using.

Rating:

5.0

Professional

Rating:

5.0

Great experience

Rating:

4.0

I got the dirtiest truck on the lot. The inside was clean, granted there was snow two weeks ago. However other clean trucks on lot. More importantly, I reserved 2 furniture dollys and there were none when I went there to pick up. Only option/suggestion was to buy some. It really threw a wrench in my whole move. Why put it on the website if they are not there. VERY FRUSTRATING!!!

Rating:

5.0

The gentleman that helped me was very accommodating!

Rating:

2.0

Clean vehicle. Had to wait to get key because only one employed outside attaching a trailer. Lost almost 30 minutes of rental time. Online verification during mobile check in took forever. Horrible experience.

Rating:

5.0

The uhaul app was hard to use and glitchy.

Rating:

5.0

Location was convenient and I didn't wait long for service. The rep who helped me out gave clear instructions, assisted with the connection of the trailer, and was professional/kind. Will definitely rent from her again in the need comes up.

Rating:

5.0

John was great. The U-Haul website was very slow but John made the experience fantastic.

Rating:

5.0

The best Uhaul location I have ever been to. The staff is always super helpful and extremely efficient every single time I come here.

Rating:

5.0

The agent was very kind and helpful. For sure would return !

Rating:

5.0

third time we have returned something there and all 3 times we were impressed with the staff, friendly, polite, helpful. I do not know how the owner finds the staff but he has a marvelous system.

Rating:

5.0

Big Box uniformly provides great service. Helpful, attentive. They acknowledge you if they are busy and let you know they will be with you soon. Always helpful and knowledgeable. Great.

Rating:

5.0

Super fast check in and out!