Customer Reviews for The Cadence Group
(U-Haul Neighborhood Dealer)

117 reviews

19704 FM 1093   Richmond, TX 77407

(281) 725-6997

Location Hours

  • Mon-Fri: 1 pm - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(281) 725-6997

19704 FM 1093
Richmond, TX 77407

Services at this Location:

Location Hours

  • Mon-Fri: 1 pm - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

XIANHUI D. 
Rating:
5.0

Customer did not leave a comment.

Rosemary B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
1.0

Operator is hardly ever there and always late. While on the phone with him when I went to pick up the van, he told me to search through other UHAUL trucks to find a dolly and even then it wasn't the right one. After I dropped off the vehicle on time and put the keys in the proper drop box, he repeatedly calls me up the next NIGHT at 11:30PM asking me where the keys were. Very unprofessional and the establishment is very run down. I would think it warrants a site visit. Seriously.

Kris H. 
Rating:
5.0

Customer did not leave a comment.

GRANT W. 
Rating:
5.0

Customer did not leave a comment.

Emily G. 
Rating:
1.0

Get someone to answer the office phone so that they can address the issues of customers. The only way I got to communicate on this booking is via text. I was charged for full fuel tank whereas when I picked up the truck it was one-fourth only. I've shared the pics and submitted concern on the portal while returning the truck but no communication or follow ups from UHAUL, at all.

ABRAR PASHA S. 
Rating:
5.0

Customer did not leave a comment.

yesenia R. 
Rating:
3.0

I returned my vehicle within 24 hours and was charged for two days… that's NEVER a good experience … my receipt shows that they put in the incorrect return time (I used a drop box) but I texted and let them know the time of return . Makes me feel played . The guy was very nice at first though

Raceene A. 
Rating:
5.0

All good

Manikanth Reddy L. 
Rating:
5.0

I won't lie the actual site looks sketchy and a little run down but none of that matters once you start talking to the personnel. Outstanding customer service. So friendly, knowledgeable and extremely helpful. Would definitely use these services again and have already told numerous friends and family about this center. Kudos to your staff. Exceptional

Julie O. 
Rating:
1.0

There was no one there to help with the process, location was dirty

Lourdes S. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

Customer did not leave a comment.

Taiwo A. 
Rating:
5.0

Dennis was incredibly helpful in answering all of my questions and concerns, he got us up and moving super-quick.

Dorian C. 
Rating:
5.0

Trucking being pictured in location was incorrect

Carlin J. 
Rating:
3.0

Dennis is very friendly and accommodating

COURTLANDT K. 
Rating:
5.0

Customer did not leave a comment.

Paige G. 
Rating:
1.0

The location was full of trash and overgrown brush. The facility itself was in disrepair with broken wood on the deck, loose siding etc. This should not be used to represent U-Haul.

Adam B. 
Rating:
5.0

Good services and continue doing the Good job

HILARY N. 
Rating:
2.0

Ripped me off, the tank was only 1/4 when I got it, guy entered 1/2 and I didn't take a picture so I was stuck putting 1/4 of gas in the tank that I didn't use

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Agustin D. 
Rating:
1.0

Customer did not leave a comment.

Loren R. 
Rating:
4.0

Customer did not leave a comment.

Jamarr J. 
Rating:
3.0

Customer did not leave a comment.

Anietie W. 
Rating:
1.0

The passenger window was broken so I had to ride around in the heat with no window and the owner was very much aware of it This is unacceptable and I would like a discount or a refund it was such last minute

PATRICK M. 
Rating:
1.0

There was no one present at my appointment time. I called all three phone numbers on the reservation confirmation and building multiple times, and was never answered. My move was delayed well over an hour because the person running the location didn't do their job.

Ryan G. 
Rating:
3.0

Uhaul needs to do a better job when it comes to vehicle maintenance. I returned the vehicle in less than 12 hours. I would like a partial refund. There were a few vehicle issues and the cost to fill the tank was over $100. The air conditioning, transmission, and other mechanical components definitely need maintenance. I was unsure if the vehicle would make the journey. It definitely needs servicing soon.

Davell R. 
Rating:
1.0

Customer did not leave a comment.

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Francis J. 
Rating:
4.0

Customer did not leave a comment.

Regina D. 
Rating:
5.0

Customer service was great !

Jessica L. 
Rating:
2.0

I asked for the appliance dolly and furniture pad but none of them were available. Nobody in the office. The phone number is not working either. The worst U haul place ever. Nobody explained the contract to me, which I wasn't aware of 1/4 gallon full policy. The truck was close to EMPTY when I picked it up.

Yujeong L. 
Rating:
5.0

Customer did not leave a comment.

Edwin P. 
Rating:
4.0

Customer did not leave a comment.

Gloria L. 
Rating:
5.0

Very courteous rep.

Shahip A. 
Rating:
5.0

Customer did not leave a comment.

Alejandro S. 
Rating:
5.0

Customer did not leave a comment.

Morayo M. 
Rating:
5.0

Customer did not leave a comment.

Raven D. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

It was very easy to pickup and also return. Great place to rent your rental truck. Very nice person working there.

Patricia T. 
Rating:
1.0

Whole ordered was messed up by UHAUL. I picked up A 10 foot box truck on Sunday and dropped it off the same day however when I got to the drop off location it said that the truck had to be dropped off where I picked it up which was incorrect. After two days I called uhaul to make sure everything was okay and they said yes and by the end of the day I had an extra $60 charge. Truck was fine but the experience was not

BRUNO A. 
Rating:
5.0

This was an awesome experience and Dennis was very pleasant and helpful

Rodolfo A. 
Rating:
5.0

Loved it quick and easy great experience customer service was excellent 👌 .

SHARON P. 
Rating:
5.0

Very friendly and easy to rent. Not a big hassle or wait time.

ALEXANDER G. 
Rating:
5.0

He was very caring

Chryl M. 
Rating:
3.0

Customer did not leave a comment.

Nelson V. 
Rating:
5.0

Extremely easy to do business with!

Ian M. 
Rating:
4.0

Customer did not leave a comment.

AVINASH K. 
Rating:
5.0

Great customer service, my rental was quick and easy! I will rent from Dennis UHAUL. Sonia O.

Sonia O. 
Rating:
5.0

Dennis was great.

Demond C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
5.0

Representive, Denis, was friendly and helpful when I had questions about operating equipment. Easy and efficient rental experience

JO A. 
Rating:
5.0

Great service and product. Perfect! Staff took my calls after hours on a holiday! Wow

ALLEN P. 
Rating:
5.0

Excelente

CARLOS R. 
Rating:
5.0

Muy buena atencion, muy agradable el señor que nos atendió, y nos ayudo a entender como funcionaban los equipos nos ayudo mucho en todo el proceso, muchas gracias y si lo recomiendo

CARLOS R. 
Rating:
1.0

Customer did not leave a comment.

SHARON S. 
Rating:
2.0

The guy was amazing and very friendly highly recommended. U-haul needs to give this man a better building.

JOHN S. 
Rating:
5.0

check in and check out were all quick! I uploaded images of my driver's license and that made everything done fast. Dennis provided great service and communication.

George H. 
Rating:
4.0

Customer did not leave a comment.

Julio A. 
Rating:
3.0

It was night when I returned my rental, so it was very dark. They don't even have lights illuminating the area. I was constantly looking over my shoulder. Also, the parking lot is gravel so it was muddy. Hope they don't charge cleaning fees because of this.

DEDRICK P. 
Rating:
5.0

Great job. Keep up the great work.

JAVED A. 
Rating:
5.0

Excellent attention from Mr Denise 100% recommended 👍

IVAN U. 
Rating:
5.0

Great service. Convenient to use and friendly

Jo A. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO D. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
2.0

The customer service is helpful but your online platform is awful I understand everything is designed to make the customer waste 45 mins of (paid) time getting the keys from a faulty locker, asking them to get the insurance by fear tactics, then you have to check the milage, fuel, if the truck is not damaged, you name it, the plan is to consume the first hour in something different than what I'm paying for. You should get an app and not charge for the time it took to get the truck off the pick up location.

Stephanie V. 
Rating:
3.0

Great, friendly service.

LA DONNA B. 
Rating:
3.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
2.0

It was a hoe backing the truck out of that lot. Unit wasn't clean. Equipment that I rented wasn't available.

Michael G. 
Rating:
2.0

Checking in was confused as I got a text assigning my a different vehicle than the one woth the app. Then O was charged for extra fuel eventhough I have returned with more than it was received. Did not get a call from any representative…

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
2.0

Customer did not leave a comment.

MURAD J. 
Rating:
5.0

Customer did not leave a comment.

Edem K. 
Rating:
5.0

Customer did not leave a comment.

SEAN DEWAYNE B. 
Rating:
5.0

Customer did not leave a comment.

OLINTHUS R. 
Rating:
5.0

Great job. 10/10

KIMBERLY D. 
Rating:
5.0

Awesome dude running this location. Would highly recommend.

JESSE W. 
Rating:
5.0

The building seems a little sketchy, but I received some of the best customer service ever

CARMEN R. 
Rating:
5.0

Dennis was very helpful and nice

HIEU D. 
Rating:
1.0

We returned our truck on day 1 of a 2-day rental. We went 15 miles under the allowed. Truck was full of gas and swept out. No one was available when we returned the truck and the office was evidently closed the next day. They charged us another $56 AND their phone/email won't work when attempting to contact them. DO NOT USE THIS LOCATION.

Ronnie P. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

HARMON J. 
Rating:
4.0

Nothing new

LAKIAMARIA F. 
Rating:
5.0

Customer did not leave a comment.

Rashonda A. 
Rating:
4.0

Customer did not leave a comment.

NICOLE G. 
Rating:
4.0

Customer did not leave a comment.

Gareth D. 
Rating:
5.0

Nothing! Great service! Best I have ever received!

GIOVANNI C. 
Rating:
5.0

Very convenient. Good service. Friendly

BUDDY A. 
Rating:
5.0

Dennis was an excellent customer service minded representative!

RICHARD S. 
Rating:
5.0

Very helpful and was able to explain everything very well. Was able to get me up and running very quickly.

HARYANTO C. 
Rating:
5.0

Had a great experience

JONAH E. 
Rating:
5.0

Customer did not leave a comment.

Salvador A. 
Rating:
5.0

Very easy and pleasant. Thank you

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

KOLAWOLEANDREW A. 
Rating:
5.0

Customer did not leave a comment.

ERNEST P. 
Rating:
5.0

Customer did not leave a comment.

Oluwatoyin O. 
Rating:
2.0

staff wasn't there at all, i had to pick up the trailer alone with no one around to help. an employee cancelled my reservation and made me drive to a separate location than was planned. when help was finally sent after waiting for 45 mins it wasn't even an employee, it was the employees friend, which wasn't an issue, just odd. while taking the trailer back i had to wait again for someone to come and help and i never got assistance. will not come back again. employee also asked my to cashapp him directly instead of paying uhaul directly. sketchy.

MACIE M. 
Rating:
5.0

Nothing at all. Dennis was an amazing Uhaul representative and very helpful. I would like to thank him for his kindness and professionalism.

SEAN M. 
No reviews have been submitted for this location.

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