Excellent
Brendan V
Customer Reviews for The City of Deliverance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Experience was good, definitely recommend this location.
ashleigh tEasy to do business….
Paul DThe Uhaul after hours service is a flawless victory. Success!
Kelvin RI was charged for it and appliance dolly that I never received. I sent pictures and I emailed and I still got charged.
Adrienne CEverything was a smooth process
LARONDA MThis location did not tell me all of my equipment was not available prior to my rental. I tried to report it to someone but the location was closed the day of my rental. I recorded it in the rental photos at time of pickup that my items were missing from rental as well at drop off. I then disputed the amount of my rental at drop off when closing out my returning my truck. Then they got back to me finalizing my rental charges nearly 3 weeks later still charging me for the dolly and furniture pads I did not receive. 10/10 would not recommend. I’ve used U-Haul several times and this has been my worst experience. Will never use again.
Taylor WThe on line check in was awful! It took me a total of 2 hours to get the truck picked up which caused me to return it late and get charged for an additional day. Couldn't get local person on the phone. I was able to use UHAUL customer service which was amazing. I will only be going through 100% uhaul, rather than 3rd parties.
Gena KThankfully
Dennis MThe location doors were locked and no one came to the door when I knocked and knocked. A sign was there to ring a bell but there was not a bell anywhere. If a guy did not come out from the door next door when he was loading up a car we would have not gotten waited on. He alerted the people in the uhaul place that they had a customer. We were told to be back by 4:45 pm and we got back at 4:20 pm and no one was at the location or if they were they did not come to the door.
linda tI do t appreciate being charged for an extra session. I brought to truck back an hour after the scheduled time. I dont think there was anyone waiti g to rent the truck after 7pm. Also i was supposed to get a call to discuss the extra charge before your charged it to my card. I will be disputing that with my bank
Chanda WThe vehicle smelled of urine and was not cleaned until I recieved the keys. My vehicle was not ready for at least 30 minutes.
Joshua LThe drop off was in the middle of a parking lot in front of an empty strip mall. There was no one there to greet me or help me turn my vehicle in. Why do I have to take pictures? Shouldn't that be your job? It's like I'm doing the work for U-haul. I hope never to work with your company again.
Andrea CAwesome Service
Tina WThe customer service was awesome. They were very helpful and I greatly appreciate that. When I need to rent a uhaul again,I will definitely go back to this location. Thanks for the good service!!!!
Tina WNeed some one there to talk to
STEPHANIE HI have no compl
AndyAmber Syou can't get any better than, good manners, great written instructions, and very nice customer care employees. Thanks a bunch, from the Crabtrees.
Patricia WThe online check in is complicated and it took a long time. I was not able to complete it. Finally, someone from the office call me and let me in and help me to complete the process.
Marjorie MThe check in is horrible and the fact that you would even dare state do your own equipment check in or you'd do it for a "20.00" convenience fee the next day is simply appalling. As with most anybody else I'm very cozignant of Covid and practice safety measures but this thing of making your customers self serving employees as well is a convenience for you that the customer should be compensated for if my opinion counts for anything.
maude tPick up was kinda weird. Was not a business setting at all.
JULIA GThe owner was very informative and accommodating.
Annette CI felt like th online checkin was difficult and lengthy and would choose an in person place.
Samuel PNeed a dolly
John MDoor came broken
Manfred HWe did not receive the furniture pads, utility dolly, and furniture dolly we rented.
Kace HThey were not open and we had the wrong address to pickup the rental
Cydni QPlease make sure to let customers know that correct dolly won't be available instead of charging them for wrong dolly. I received utility dolly instead of appliance dolly.
Francisca GIt was very inconvenient. Did not know it was not a place of business. It was very stressful to find out I had to go to such extreme to be able to get the truck on time, and had to go thru the steps to get the truck. I had to go on the internet and fill out all these questions and put in so much information. Then it showed the time for pickup as 12:30, instead of 11am. This was not a very good experience.
carolyn hNone
SHIRLEY H