Customer Reviews for The DIY Garage
(U-Haul Neighborhood Dealer)

128 reviews

110 W 17th St   Sedalia, MO 65301

(660) 826-6063

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/20/2022: Closed

Services at this Location:

Contact Us

(660) 826-6063

110 W 17th St
Sedalia, MO 65301

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/20/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service

Victor S. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

CRIS C. 
Rating:
2.0

It wasn't great. The people were super friendly, hooked everything up and sent us on our way. However, when I first booked the uhaul I went in and asked what size truck or trailer I would need based on x amount of furniture and boxes I had. She gave us three different options, and one of them was a 6x12 trailer. I asked would that be to small for a 1 bed 1bath apartment and she said no, it can fit a 3bed 2 bath house. We don't have a lot of stuff, but I still didn't feel like it would be enough room, but again she assured me it would. So that's what we did because this was my first time moving like this so I just trusted her knowledge. Well…we didn't have enough room. It was a disaster but we did make it to our destination okay. We just had to throw away a lot of stuff which was sad.

WAYNE L. 
Rating:
3.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

Customer did not leave a comment.

Anna J. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
1.0

The worst part of the U-Haul experience was not the locations, but the company itself. I did not get the size truck I asked for nor did I get the pick up location I asked for. I doubt very seriously if I will ever use U-Haul again

William M. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

JARROD M. 
Rating:
1.0

I was told by DIY Garage Uhaul to drop off the uhaul at any uhaul location in Alabama. I was charged almost $500 because uhaul was dropped off at the wrong location. The contract did not list any address for a drop off. I will never use uhaul again. Use a different company!

Caleb C. 
Rating:
5.0

Customer did not leave a comment.

Cassandra M. 
Rating:
5.0

Customer did not leave a comment.

Sara N. 
Rating:
3.0

No clear signage showing where the key drop off location was on the building.

Tressa C. 
Rating:
5.0

Customer did not leave a comment.

lisa P. 
Rating:
5.0

Customer did not leave a comment.

Anita B. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline R. 
Rating:
5.0

Customer did not leave a comment.

Teri L. 
Rating:
3.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

ROGER A. 
Rating:
5.0

Everything was good

Roger W. 
Rating:
3.0

The app is not easy to use, and the instructions complicated to where we had to pay convenience fee. Very expensive too.

Jane A. 
Rating:
5.0

Staff was amazing and very helpful.

James M. 
Rating:
2.0

Location did not have the appliance dolly I ordered and verified with them days ahead of my move. They told me that they wouldn't be able to get one pick up day and the female I was dealing with seemed like she really couldn't care less they messed up my reservation. She then told me I could use the normal utility dolly instead and changed my order to have that dolly instead of the appliance dolly. The utility dolly was not big enough and I instead had to purchase an appliance dolly with straps from harbor freight. This burnt up a lot of time with my movers and I will never recommend or say anything good about this location. This location cost me time and money.

Adam S. 
Rating:
5.0

They charged our card instead of using the certificate code that our company provided.

HAYDEN L. 
Rating:
5.0

Very easy to work with. Took the extra time to get the equipment I needed. Very smooth transaction. Will use again!

Jerry R. 
Rating:
4.0

Customer did not leave a comment.

daniel B. 
Rating:
5.0

Helpful and friendly

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

keith M. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

Customer did not leave a comment.

Corey C. 
Rating:
3.0

Charged us for gas that was returned with same amount it was given

Terry C. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Nothing comes to mind as the customer service was amazing!

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Pam S. 
Rating:
5.0

Customer did not leave a comment.

jared H. 
Rating:
5.0

Customer did not leave a comment.

SARIA G. 
Rating:
5.0

Very friendly, and the equipment is always clean and ready When I've arrived. Convenient location in my neighborhood , so will use them when I need a truck or trailer.

Brian P. 
Rating:
5.0

Conveniently located, and friendly. Highly recommend them.

Brian P. 
Rating:
5.0

Friendly, helpful and professional

JAMES E. 
Rating:
4.0

Love the customer service I get with Beth and Thad when I use this location for my rental needs. They don't always have the trailer I need so sometimes I have to find elsewhere but this is my preferred location to rent when I can.

Russell B. 
Rating:
3.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Excellent experience great customer service! I cannot express enough how much of a better experience I had renting here than the other U-Haul rental places in Sedalia MO. If you want a smooth friendly experience don't hesitate to call DIY Garage.

Joshua M M. 
Rating:
5.0

Everythings great as is !

Lacey G. 
Rating:
5.0

Our rental experience was great and customer service was the best.

Tim L. 
Rating:
1.0

DIY was threatening

Thomas B. 
Rating:
1.0

Your disgusting horrible

tara B. 
Rating:
5.0

Love the customer service at this location! Beth and Thad are awesome to work with.

Russ B. 
Rating:
5.0

Customer did not leave a comment.

Julia G. 
Rating:
3.0

Customer did not leave a comment.

Taylor L. 
Rating:
5.0

Customer did not leave a comment.

Taylor L. 
Rating:
5.0

Thad was very nice and knowledgeable.

Tim R. 
Rating:
4.0

Customer did not leave a comment.

sherry B. 
Rating:
5.0

nothing

Jim K. 
Rating:
5.0

Once again, always above the best

Betsy S. 
Rating:
5.0

Great service all around.

Betsy S. 
Rating:
5.0

Customer did not leave a comment.

Arslan S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Everything was great

Scott K. 
Rating:
2.0

Trailer was due back Monday, they are closed Mondays. Since there is no tounge jack on these trailers and there was no available space on thier lot I took the trailer back at 9:00 a. m. Tuesday. My account was charged for the"additional" day. Will NOT rent there again for my second trip!

GREGORY M. 
Rating:
5.0

outstanding service

john E. 
Rating:
3.0

Sorry I can not rate this. I was not the one to return the rental truck and the person who did dropped the keys in drop box. He did not see or talk to anyone. Thank You

Patricia B. 
Rating:
5.0

Very nice people and fast service

David B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

For starters I brought the car the U-Haul back on Sunday technically Monday at the time it was supposed to be and my account was just hit for $412 I would appreciate that it gets put back immediately I have every receipt every email text message and phone call saved into my phone from what I had to talk to them vehicle was back that at the time that it was supposed to be back the money needs to be put back in my account now

Lisa T. 
Rating:
3.0

We have a customer action file 1843356 DIY garage states everything they submitted was for 2 day rental, but our bank account is charged for 5 days. I can't get anyonr to get this resolved. DIY states wait and see.. NO!! I want it fixed.

Stephanie M. 
Rating:
5.0

I did not like the fact that I could not opt out of the insurance even though I have full coverage insurance that would have covered everything

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

beth A. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
1.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Doug E. 
Rating:
5.0

Customer did not leave a comment.

Curt S. 
Rating:
5.0

Even with the computers going down she stayed in touch with me even went above and beyond by staying late and got me the truck I needed she was very friendly and I would definitely recommend anyone to go there

josh W. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
5.0

Customer did not leave a comment.

Kelvin S. 
Rating:
5.0

Customer did not leave a comment.

Marcella S. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
2.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

BOBBIE B. 
Rating:
5.0

Pickup location and drop off location were excellent and I would do it again. Thank you U-Haul!

larry B. 
Rating:
5.0

Great experience

Mark and kim H. 
Rating:
4.0

Customer did not leave a comment.

Nicole C. 
Rating:
4.0

It was a little hard to find.

Fred H. 
Rating:
5.0

First time using this location . They are absolutely GREAT??????????

Julia D. 
Rating:
5.0

Customer did not leave a comment.

Andreas H. 
Rating:
5.0

Customer did not leave a comment.

Travis V. 
Rating:
2.0

The lot is in complete dissarray. Dark. Could not find key drop off. Inexperienced driver would strike rental on one of the "project cars" in a shop's lot or yard. Drop off was after hours. We called and spoke to proprietor for drop box location.

Mark A. 
Rating:
3.0

Customer did not leave a comment.

janet H. 
Rating:
5.0

Customer did not leave a comment.

JOSLYN L. 
No reviews have been submitted for this location.

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