Customer Reviews for The Engine Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Engine Shop

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Jerald M. on

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Sandy B. on

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Uhaul itself is terrible with giving instructions to the places you pick up from for lock and drop!!!!!! The uhaul company delegated my reservations cause I was not there by 9:20 p.m. to pick up the truck as my son had to work late. That was the reason I request a 24/7 pick/drop due to not knowing how late he was going to work. I cant drive two vehicles myself if you have a brain in your head you would you would think gee how is that gonna work if she is driving up from Illinois!!!! Takes TWO DRIVERS USE YOUR BRAIN IF YOU HAVE ONE UHAUL SCHEDULERS!!!!!!!!!! I had to wait 2 1/2 hrs to pick up the uhaul from where I was told I was getting it at and then they had it assigned to another family so the truck I was originally getting I didnt get I got a different one all cause UHAUL SCREWED UP PLUS ADDED SAFE MOVE WHEN U TOLD THEM WHEN CONFIRMED MY RESERVATIONS I DIDN'T NEED IT THEY SRILL CHAEGED ME BEEN FIGHTING TO GET REIMBURST PLUS DISCOUNTS FOR HAVING TO WAIT AN ADDITIONAL 2 1/2 HRS TO GET THE TRUCK WHEN GOT TO LOCATION TO PICK UP AND ALL THE DETOURS WISCONSIN HAS GOINGING ON WITH EVERY ROAD BEING UNDER CONSTRUCTION.

Robin H. on

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The man who ran his store was very friendly and helpful. We appreciate his assistance ans service!

Joseph W. on

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I reserved a trailer for a 10:00am but no one showed up at the location until after 10:30am and still needed another 15+ minutes to complete the check in. I was unable to make an 11am appointment. He did not complete the check in process when I returned the trailer so it was not showing as returned in my online account.. When I went back to check it in using the online process, the app wanted to charge me again. The U-haul web sites were useless on a Samsung tablet and my android phone. The uhaul.com site opens with all the drop down menus open making it impossible to navigate. The link that was sent to my email for this review form just generated an error message until I opened on a desktop PC. My overall experience with U-Haul has been very unpleasant.

Rob M. on

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We had a trailer reserved several weeks in advance at a location near us. The evening before, we received a phone call telling us we would have to drive several miles to a different location for the trailer we reserved. When we picked it up, the U-Haul location was a dump, the trailer was dirty, and no accessories were available, We had to go buy a hitch. And when we asked if we could return it to a closer location, we were told no.

TODD A. on

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He was very nice but opened up a half hour after my pick up time.

ALICE F. on

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Dana R. on

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Michael K. on

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Jeff W. on

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Glenn M. on

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Your customer service representatives that helped Terry were pushy to rerun my credit card after I told him not to. one of them cancelled my reservation after I had paid online which casued a two and a half hour delay for me to leave with the truck. I am requesting a refund of some type for that inconvenience .

Robert B. on

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Went way out of my way for pick up. Didn't have enough moving blankets. Got charged for a dolly that they didn't provide.

Casey S. on

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Eldon S. on

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Have equipment in more locations. I had trouble finding a truck in a convenient location.

ALICE F. on

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Put a wheel on the tongue for easier hookup.

Kenneth K. on

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Have the equipment at the location you guaranteed it to be at.

Valerie N. on

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Customer did not leave a comment.