Customer did not leave a comment.Darryl E.
Customer Reviews for The Feed Sack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JEFFERY R.
Customer did not leave a comment.David M.
Need to be open longer hours on a Saturday.William B.
Customer did not leave a comment.Ervin S.
Super easy drop off with the U-haul appMATTHEW B.
Can't think of anything to improve. Drop off was quick and convenient, and the U-haul app is quick and easy to use. A couple of pixs and answer a few questions and done.MATTHEW B.
I reserved my truck via the internet. Within 10 minutes I received a confirmation text. However, the pickup location had changed, it was different than what I was told was good on the internet. I had to drive 30+ additional miles just to pick up the truck. Not good at all. I would not have reserved this vehicle if I hadn't been told it was at the convenient location I had been shown. Poor business practice. All people I came in contact with were very polite and helpfulEdward C.
Customer did not leave a comment.Fred L.
The sales person informed me that someone had tried to steal the exhaust components from the truck. At that time I did not realize what shape the truck was in. The exhaust was extremely loud and deafening inside the cab. Because the exhaust had been cut the check engine light kept coming on. This vehicle should be taken out of service until properly fixed. The pick up and drop off location was fine but U-Haul should not be renting vehicles in that kind if shape.Jerry S.
Staff was awesome and unbelievably helpful!!! I will definitely go back to them In the future for all of my rental needs!!! 5 Star Service âï¸ ðŸŒŸ ðŸŒŸ ðŸŒŸ ðŸŒŸðŸ‘ðŸ¼CURTIS S.
Drop off was super easy. Backed the trailer into its parking space, unhitched, took a couple of pictures using their checkout app and we were done. Great place and service, didn't have to speak to anyone. Highly recommend U-haul, they made a difficult task very easy!MATTHEW B.
The van was entirely too small for our home, despite the recommended size being â€œappropriate.â€Matthew S.
Customer did not leave a comment.JON M.
Customer did not leave a comment.Todd K.
You need to quit screwing people out of there money. It's amazing that I only drove to the house I loaded from to the house I unloaded at and then took it straight to the drop off site and got charged with 42 extra miles because you damn people only gave me mileage from where I picked up at to my new address. Not considering that I have to go pick up my stuff nor did you consider that I have to return the vehicle. Just another to screw the people who keep you in business. I will not use uhaul ever againJames B.
The Feed Sack gave us excellent product service and customer service. I can think of nothing to suggest how they could improve. The owner, Nathan Sentelle, is an excellent representative for UHaul.Phyllis B.
Previous customers packing blankets and foam we left in trailer. Service employee did not open the trailer doors for inspection prior to us leaving. The employee did not tighten the trailer ball coupling, nor check to be sure the lights were working properly. It took 1 hour to get the paperwork completed. I had called the day before to confirm availability and price. During the confirmation the price went up from what was indicated by my online reservation. We get to the store to pick up and the price went up again. After 3 phone calls and the hour wait U-Haul and I finally agreed on a price - the online price, plus tax. But what an ordeal!!!!!Jerry S.
Customer did not leave a comment.Susan B.
The service was awesome very quick and efficientDANIEL R.
Customer did not leave a comment.DANNY B.
Customer did not leave a comment.Christopher D.
Please post on your website what to bring to rent the equipment. such as: license, proof of insurance, tag number, credit card.Andrea C.
Customer did not leave a comment.Ricky P.
Again, excellent service!Gai S.
I was very upset at first because it wasn't explained that they were giving me a credit for gas since it was on E. I got down the road before I saw it was on E and had to hit the closest gas station at high prices in Vancleave. Next time say something. I did see the bill showed a credit for it. I put in $30 and it gave me a $24 credit. To my mind the per mile shouldn't be that high if you are not providing the gas. Otherwise...I got done what I needed and am thrilled to do it in one trip!April C.
Customer did not leave a comment.april K.
Customer did not leave a comment.darryl T.
But I got screwed out of $300 for insurance I never authorized. Hertz has a new customerRamona S.
Customer did not leave a comment.Brandon W.
I dropped my U-Haul trailer off at this location and recieved a phone call 3 days later saying my trailer was dropped off 3 days late and was required to pay overage fees on the time it was away(even though I dropped it off on time). They claim their store was "eating the money" for my mistake not making it clear I was returning the trailer even though they claimed they check for trailers everyday (even though my trailer was returned before the due date).Reid H.
Customer did not leave a comment.fred N.
Customer service was great, the check in process could be much quicker, though.Tanmy P.
Great service and experience. I was taken care of in an outstanding manner.CHARLES R.
Customer did not leave a comment.rodger H.
Feed Sack is run by fabulous folksRamona S.
Customer did not leave a comment.mary S.
Excellent service; no wait time; good equipment selection on site. Only down side is lot where equipment is stored is dirt and is sloppy in wet weather.JOHN C.
Dropped off after hours. Location and facilities were top notch. Also, I personally know the owner of the Feed Sack. Awesome folks!Jeff S.
Customer did not leave a comment.fred N.
Customer did not leave a comment.Stephen G.
Friendly and attentive staffed location. Would rent here anytime !Robert H.
Everything was great. Employees were nice and helpful.Aaron P.
Customer did not leave a comment.maureen E.
Customer did not leave a comment.Brian M.
Without these guys in Vancleave, I wouldn't have been able to move my son to college. They worked with me finding exactly what I needed to do it right. Nothing needs to change, keep everything just like it is!!Charlie B.
Customer did not leave a comment.Whitney C.
Actually not send email to random addresses that aren't really your customers, Stop spamming.John H.
Your agents at this rental sight were very courteous, knowledgeable, professional and understanding when I came to the realization that I had sorely underestimated how many truckloads and for how many days I would require the use of the truck! Great job! and thank you very much for a smooth transaction. Dan M.Daniel M.
Lower pricechuck A.
They were very friendly and got me on the road quicklyThomas B.
The truck I got would not shift gears properly and I could not drive over 45 on the Interstate I-10.. the rpms were nearly 4K at the speed of 45,, I'm sure the transmission needs to be replaced... every time I stopped it took over 15 seconds for the transmission to move the truck again after a loud bang and jar of the truck,, it was a terrible ride!!Dearld N.
Customer did not leave a comment.mike D.
Customer did not leave a comment.Linda H.
very helpful and nice. Professional and made it easy for me to complete my move and get truck back to them. Very good!DONICE H.
After hour turn-in...Pete G.
Customer did not leave a comment.Christie C.
Great serviceTOMMY W.
Best customer service I have ever received from UHAUL.Charles f I.
Customer did not leave a comment.JON F.
Trailer was in horrible condition. Tires were bald. Rim was bent, trailer was covered in rust. I'll was going to rent a small trailer for my move this week but after seeing the condition of the equipment and the "don't care, not my problem" attitude, I won't be renting from Uhaul.Donald F.
Customer did not leave a comment.Ashby M.
Customer did not leave a comment.Lowell T.
nothing everything was scheduled and pick-up was quickRandy J.
Customer did not leave a comment.Brian G.
Very friendly and great service.Andrew M.
The only problem was that the truck smelled like cigarette smoke.robin B.
Customer did not leave a comment.Jeffrey A.
Great customer service and very helpfulJERRY B.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.GRADY R.
Customer did not leave a comment.maria G.
Customer did not leave a comment.Frankie B.
Good People to deal with.leroy W.
Extremely helpful and polite. A+ for customer service!JULIET H.
Provide more training for the employees that work there.ADRON T.