The biggest challenge with this drop-off location was simply finding and understanding where to go. The instructions in the app were very limited, with little descriptive information about the location or where the key drop was located. We spent the first 10 minutes just trying to figure out if we were even at the correct location. The phone number provided for assistance went directly to a voicemail for someone named Michelle, which wasn't particularly helpful when we needed immediate guidance. The storefront was also quite a distance from the actual truck drop-off area and tucked away in a small alcove, making it difficult to see from where the truck was parked. As a first-time customer and someone new to the area, the experience was confusing and frustrating. That said, now that I know where everything is and how the process works, I don't think it would be a bad location to use again. My recommendation would be to improve the app instructions and provide clearer signage so first-time customers can complete the drop-off process more easily.
Bryan B
Customer Reviews for The Furniture Nest
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too expensive. The quote was just around 40 but after everything it became 70+
Mark BAs always - Great experience
William MOwner wasn’t there but she was great and attentive to her phone it was a great drop off spot 👍
Justin rWell, the yes/no questions on the drop off location may not apply because it was a strip mall parking and a Dropbox that took some while to locate. But it was good experience compared with the pickup truck that smelled pets urine thought
Ikramullah IThe dolly was not in the unit as requested.
WILLIAM HNothing
DENISE BNothing, it was great!
DENISE BWe were so happy with the service. Everything was ready, clean, and on time. Thank you for making our move easy!
Fran LVehicle had low fuel warning light on, yet I was charged $22 for fuel upon pick-up. I literally listened to the low fuel warning chime as I was looking for a gas station nearby.
Nordan MThe address that was given for the return was a large shopping center, and did not specify which store was accepting the U-Haul
DENNIS S