Customer Reviews for The Grade Outdoor Structures

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Grade Outdoor Structures

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david G. on

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john G. on

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Rachael S. on

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Kathryn A. on

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Jada D. on

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Very nice guy. Very helpful and friendly

Susan C. on

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Henry C. on

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david G. on

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regina R. on

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Lynette L. on

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PABLO G. on

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Excellent customer service

bob J. on

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curtis P. on

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mary J. on

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Very efficient transaction.The truck was clean. Good experience.

Jeff W. on

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John M. on

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Great Folks

Tom H. on

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Keep giving good service

elisabeth J. on

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mike S. on

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Nothing. He made the return seamless. In addition he's a good guy who takes care of veterans.

crystal P. on

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The attendant was friendly and pleasurable. The equipment appeared ok and was clean. We got to our location and tried to open the driver door and it stuck on the fender. Apparently from a previous unnoticed dent in the fender. There was no collision and no damage done on our part there were not even any stops in between opening the door at the pickup and our home. We should have called it in then but wanted to continue with getting our in town move accomplished. When we returned the truck the attendant did not believe us and kept insisting that there was a collision and that we tell him what happened. Thankfully we got the insurance but it still cost us an additional $150 when we did not do anything to the truck. 1. Get the insurance 2. Double and triple check the truck before you sign for it, even if it is the last one in a 30 mile radius.

david G. on

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david G. on

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Chuck H. on

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chris P. on

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Initially I wasn't too happy to have my reservation location changed at the last minute from Hendersonville to Saluda but in the end the Saluda location, staff, equipment, etc. were excellent. He turned what potentially would have been a bad experience into a good one. I would use this location again and will recommend it to friends.

Thomas M. on

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As I said in my above comments. In addition because Internet service us spotty he told me to return key and nothing else. We cane to turn truck in at 5:30 closed so we had no other choice but to put key in drop off then he billed us for all the above things.

CURTIS P. on

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michael G. on

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Very pleasant gentleman received our trailer and had it check in promptly.

sheri K. on

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nothing. It was a very smooth transaction.

don M. on

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First time with David and he is a pro

Robert A. on

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SHANE C. on

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Norman C. on

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Been here twice and both times so helpful and nice

Sam T. on

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The deck floor was dirty and slippery with a film of mud. Rep was very nice and professional.

david F. on

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Dorian N. on

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terri L. on

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david D. on

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curtis P. on

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Perfect service and friendly as always

patsy R. on

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The Gentleman at the office was kind..coutious...and very helpful...thank you so much...

cherly B. on

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This was the easiest rental we have ever encountered. We did it over the phone, picked up and dropped off with no problems. We will definitely use this company again.

Meghan A. on

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david G. on

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Lisa L. on

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Great assistance, nice clean and friendly. Only issue was location was not in Hendersonville.

PAUL M. on

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Dave was very helpful and went out of his way to make sure everything was hooked up properly and safe this is a great service for someone looking to transport a motorcycle one way, thank you uhaul

phillip M. on

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TERI M. on

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It was all perfect! Thank you!

Ted B. on

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Kevin E. on

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Well I was given the run around and given 3 different pick up sites and finally had to take a 20 foot when I originally was given a 26 ft... where we picked up the truck the personnel there were very nice...but the whole going round and round thing and having to settle for a smaller truck or nothing left a very bad taste in my mouth... will definitely use Someone else next time

Wes S. on

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marilyn A. on

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rob M. on

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Scotland S. on

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andrew E. on

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Great experience. The owner even gave me a ride home after I dropped the truck off. This location is the best I've experienced by far!

curtis P. on

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You can tell this u haul rep takes pride in his trucks.So friendly and a wonderful spot to stop.I will be back!

Gary M. on

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Always an easy in / easy out to rent a trailer. I really appreciate the fast and friendly service!

BILLY C. on

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David B. on

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As the customer I rate this location and the gentleman who helped me as pure perfection.

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I went in a week before I needed the 6x12 and got it lined up and had a confirmation number. I T was at a location on Grove St in Hendersonville NC.on Friday when I went to get it they didn't have it and said the conformation number didn't mean anything. I finally found a 6x12 in Saludia an hour later, the dealers name was Penut. He was excellent. All went well after that. If you are going to allow people to reserve something it should be reserved.