Customer Reviews for The Grade Outdoor Structures
(U-Haul Neighborhood Dealer)

113 reviews

1095 Ozone Dr   Saluda, NC 28773
(Beside Dollar General)

(828) 749-0374

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 749-0374

1095 Ozone Dr
Saluda, NC 28773
(Beside Dollar General)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY C. 
Rating:
5.0

David went above and beyond, replying to me after hours to make sure I had dropped my rental at the proper location. He also made sure to promptly check me in online and messaged me to let me know all was good. It's great to have such prompt, polite and helpful customer service!!

TAMARA W. 
Rating:
5.0

Customer did not leave a comment.

Jeff V. 
Rating:
1.0

Office a shed filled with cigarette smoke. I was refused service and told to go to another location to return my trailer. At the other location, I was told there would be a fee and that I could return the trailer on my own. After I returned the trailer, I was called by the franchisee David and scolded for having returned the trailer at their location.

William N. 
Rating:
3.0

The truck had no ac. The fumes and the heat from the engine was blowing up into the cab. This truck needs so work, but it got me here.

David T. 
Rating:
5.0

Nothing everything was excellent

Mike B. 
Rating:
5.0

Top of the line service! This location took care of me and I had zero worries. I would use their services again.

Jesse F. 
Rating:
5.0

Customer did not leave a comment.

judy W. 
Rating:
5.0

Customer did not leave a comment.

Isaac S. 
Rating:
5.0

Customer did not leave a comment.

jim parks G. 
Rating:
5.0

Location was easy to find and get to. Having to move is stressful and everything from getting the uhaul to returning it was a breeze. Owner/manager was wonderful and helpful.

Jason G. 
Rating:
5.0

David will take car of you.

ken shealy S. 
Rating:
5.0

Customer did not leave a comment.

Ramona T. 
Rating:
5.0

Customer did not leave a comment.

joey S. 
Rating:
2.0

Did not like the people that ran the suluda location

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

They were extremely helpful and friendly and highly recommended!

David L. 
Rating:
4.0

Customer did not leave a comment.

WILLAIM K. 
Rating:
5.0

Very nice and helpful staff.

evertte B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Incredibly helpful. Thank u.

wendell P. 
Rating:
1.0

He was rude and very disrespectful. He then overcharged me and when I tried to speak to him about it, he refused to speak with me about it and when I tried to look through the contact, he kicked me off the property.

Dallas B. 
Rating:
5.0

Lee was very helpful! He made suggestions. He went out of his way to accommodate my need for boxes. He even met me at a public place across town to give them to me after he picked them up from a different center. He was very easy to work with.

susan L. 
Rating:
5.0

TRUCK WAS GREAT MOVE WENT WELL OTHER THAN A MEDCICAL ISSUE AND UHAUL WAS VERY UNDERSTANDING

David G. 
Rating:
5.0

David was very helpful and professional. I had to go back for a second ban bc the loaders couldn't get all my stuff in. David was very helpful in helping me select the size vehicle that I needed.

georgianne M. 
Rating:
1.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

brent B. 
Rating:
4.0

The location did a great job. The problem I have is that we scheduled for a different location and the rep called me at 10am to inform me we would have to go to this location which cost us 40 miles at 79 cents each and the difference in gas. I asked if they could help with that and they told that there was nothing I haul good do to help with that cost. So because of this I will consider other companies in the future

Gerald E. 
Rating:
5.0

David was very helpful and knowledgeable. I would recommend this location for rental

Anthony D. 
Rating:
5.0

The owner was very helpful and friendly. 🙂

Carol S. 
Rating:
5.0

Super awesome and helpful ! He went above and beyond to help us get moved and I am forever grateful and appreciative of him ! Thank you so much !

liz S. 
Rating:
5.0

The customer service here was amazing. Knew exactly what I needed and went the extra mile to make sure I was taken care of. Thank you david!

jen H. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

would use again

greg P. 
Rating:
5.0

Customer did not leave a comment.

frank N. 
Rating:
5.0

Keep doing what hes doing! Super knowledgeable and friendly! He handled a mess up on another location error and allowed me to leave headache free from what could have been such an aggravation and costly situation. 👍

Tyrus P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Staff was very friendly.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Gilbert M. 
Rating:
4.0

Customer did not leave a comment.

Isaac L. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Nothing that I saw that needed improvement. It was an awesome experience Davis was really nice and helped us with any questions or concerns we had !! I Really recommend this place. Thanks David!!

JENNIFER N. 
Rating:
5.0

Customer did not leave a comment.

rob P. 
Rating:
5.0

Customer did not leave a comment.

JUYLE L. 
Rating:
5.0

Our original location was closed - Apple Mill. They did not return our 3 calls and we were stuck. The Grade Outdoor Structures said "Come on down. We will take care of it." He parked the trailer for us and we didn't even need to give them any information. He handled it all the next day.

Betty W. 
Rating:
1.0

I cannot recommend your company for any reason given the final results of my experience with U-haul. You gave the ugliest and leaking trailer on the lot. The whole reason that I rented the enclosed trailer was due to the rain that I knew I would experience on my trip. Then, you give me a drop off address where the store was closed and not scheduled to be open for multiple days beyond my arrival. Finally, you charge me for an extra day when I returned the trailer 3 days before the due date...unbelievable!

John Z. 
Rating:
2.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Scheduling was an issue and we had to contact U Haul to rectify the issue, but it was corrected to our satisfaction

Steven H. 
Rating:
5.0

Customer did not leave a comment.

richard E. 
Rating:
4.0

Customer did not leave a comment.

richard E. 
Rating:
3.0

When i registered on-line I was quoted a rental price of $65.00. When I picked it up it ballooned to $105? Fees such as insurance, $10.00 to deliver it to a location closer to me, taxes, etc.??? The worst thing ( not your fault) is I never used it - my car wouldn't start and I had no means of pulling it up on the Transporter

Harry K. 
Rating:
5.0

David was very good to work with and had good recommendations.

beth H. 
Rating:
5.0

Customer did not leave a comment.

jerry C. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

Rachael S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn A. 
Rating:
5.0

Very nice guy. Very helpful and friendly

Jada D. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

regina R. 
Rating:
5.0

Customer did not leave a comment.

Lynette L. 
Rating:
5.0

Excellent customer service

PABLO G. 
Rating:
5.0

Customer did not leave a comment.

bob J. 
Rating:
5.0

Customer did not leave a comment.

curtis P. 
Rating:
4.0

Very efficient transaction.The truck was clean. Good experience.

mary J. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Great Folks

John M. 
Rating:
5.0

Keep giving good service

Tom H. 
Rating:
5.0

Customer did not leave a comment.

elisabeth J. 
Rating:
5.0

Nothing. He made the return seamless. In addition he's a good guy who takes care of veterans.

mike S. 
Rating:
2.0

The attendant was friendly and pleasurable. The equipment appeared ok and was clean. We got to our location and tried to open the driver door and it stuck on the fender. Apparently from a previous unnoticed dent in the fender. There was no collision and no damage done on our part there were not even any stops in between opening the door at the pickup and our home. We should have called it in then but wanted to continue with getting our in town move accomplished. When we returned the truck the attendant did not believe us and kept insisting that there was a collision and that we tell him what happened. Thankfully we got the insurance but it still cost us an additional $150 when we did not do anything to the truck. 1. Get the insurance 2. Double and triple check the truck before you sign for it, even if it is the last one in a 30 mile radius.

crystal P. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

Chuck H. 
Rating:
5.0

Initially I wasn't too happy to have my reservation location changed at the last minute from Hendersonville to Saluda but in the end the Saluda location, staff, equipment, etc. were excellent. He turned what potentially would have been a bad experience into a good one. I would use this location again and will recommend it to friends.

chris P. 
Rating:
1.0

As I said in my above comments. In addition because Internet service us spotty he told me to return key and nothing else. We cane to turn truck in at 5:30 closed so we had no other choice but to put key in drop off then he billed us for all the above things.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS P. 
Rating:
5.0

Very pleasant gentleman received our trailer and had it check in promptly.

michael G. 
Rating:
5.0

nothing. It was a very smooth transaction.

sheri K. 
Rating:
5.0

First time with David and he is a pro

don M. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

SHANE C. 
Rating:
5.0

Been here twice and both times so helpful and nice

Norman C. 
Rating:
4.0

The deck floor was dirty and slippery with a film of mud. Rep was very nice and professional.

Sam T. 
Rating:
4.0

Customer did not leave a comment.

david F. 
Rating:
5.0

Customer did not leave a comment.

Dorian N. 
Rating:
4.0

Customer did not leave a comment.

terri L. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Perfect service and friendly as always

curtis P. 
Rating:
5.0

The Gentleman at the office was kind..coutious...and very helpful...thank you so much...

patsy R. 
Rating:
5.0

This was the easiest rental we have ever encountered. We did it over the phone, picked up and dropped off with no problems. We will definitely use this company again.

cherly B. 
Rating:
5.0

Customer did not leave a comment.

Meghan A. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
4.0

Great assistance, nice clean and friendly. Only issue was location was not in Hendersonville.

Lisa L. 
Rating:
5.0

Dave was very helpful and went out of his way to make sure everything was hooked up properly and safe this is a great service for someone looking to transport a motorcycle one way, thank you uhaul

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

phillip M. 
No reviews have been submitted for this location.

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