Customer did not leave a comment.FRANK G.
Customer Reviews for The Grapevine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again, not an issue at this location. The app for self-service check in did not work and we were returning after hours on a Saturday evening. Again, I was waiting for a representative to answer on the uhaul phone over 30 minutes. Left a note explaining this at this location and placed the key in the drop box location with my number. Worst experience moving. Never will be renting from uhaul again. Not worth the added stress.KIMBERLY L.
I feel that a parking lot is no place to conduct business . We were charged an extra $78.50 with no explanation of why this happened. We returned the equipment clean and with more gas than when we got it. There was no damage and we tried to return the day before but they were closed for a doctor's appt. I feel ripped off in a shady deal. I am being charged for an extra day that I did not have. I am very upset with this behind the back charge. I was also told at the pick up location we would be reimbursed for extra gas did not happen.barbera C.
Customer did not leave a comment.Peterson J.
All locations never have the rental for $19.95Parks M.
Customer did not leave a comment.MARIO C.
Customer did not leave a comment.Marcus B.
the online process was so easyJeannie A.
Customer did not leave a comment.Albert W.
This was the best location i ever rented fromElizabeth B.
Customer did not leave a comment.James D.
Older gentlemen running place he is sweet and kind and had no idea what he was doing!!!! it took 1hour and ten minutes to do paperwork that consisted of uploading 2 drivers license unbelievable!!!!God bless him for his efforts but WOw!!!Tonya C.