The truck was clean and ready to go. I would have given this location 5 stars, but the fuel level was misrepresented in the pre trip inspection. Overall, would use again.
Jamie H
Customer Reviews for The Guest House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As always, everything was just fine.
Joseph WExcellent service and equipment. terrific to work with.
Mark LExcellent experience as always at this U-Haul location!! Thank you!!
David MExcellent experience! Stephanie was great and made the process easy.
CHARLES FAwesome lady to work with always helpful.
Tina GRented from there 2 weeks in a row, and she was awesome and friendly and we will definitely go back if ever needed again! Highly recommend!!
Russell KI do recommend this location when someone is looking for truck to rent. There is never a problem.
Joseph WThe auto transport had expired tags, I have been ticketed before for a trailer I borrowed I was concerned about that. The Uhaul dealer forwarded that concern. Overall easy experience and friendly service.
BOYD PUnprofessional
jamie pSuper friendly, quick, and easy! Helped walk me through the process and got me exactly what I needed. I would return as a customer if needed in the future.
DUSTIN EVery good customer service has a truck ready for me ready to go the staff was very kind courteous call me to make rearrangements and make sure I was all right. I'll definitely use them again if I move or have to use a U-Haul
MARK CAs always, very helpful and right on time. Thank you, Joe
Joseph WDo a once over with the customer or ask if they have operated a uhaul in the past. Fix the radio.
LOUISE SIt is always perfect. I never have any problem.
Joseph WOwner was really friendly and nice!
BRENDA SAs always - everything was perfect! Thank you
Joseph WAs always, just fine. I rent for my business needs regularly. This location really helps me out. Thank you!
Joseph WLocation was awesome,helpful but will probably never rent again due too the disregard for common curiousy on uhauls end. FUCK UHAUL CORPERATE
CHRISTOPHER Rthe original location i was going to was closed.
LESLIE BAs always, everything was just fine. Thank you, Joe
Joseph WThere wasn’t a ramp- do they not come with smaller trucks? They made it much harder to lift in the heavy furniture
Angela CBe sure locations are stocked with dollies! We were okay without one but someone else might be relying on it. Otherwise fantastic service and communication.
Emily SGreat service. Very knowledgeable personnel
KENNETH SStephanie was awesome!
LINCOLN KVery easy quick experience ! Nice lady
dana wNothing needed to improve . All is good with customer service The Guest House has a wonderful reprentative.
Jack BQuick and easy transaction on pickup and drop off.
SHANNON C“Closest” location to where I unloaded made me drive 45 minutes down unmaintained country roads when I could go above 20mph. Had to upload 20 pictures with little signal and no WiFi available. Go anywhere but here.
MARK RFriendly service, easy rental process.
TEDDY MDo mecĥanical maintenance checks on each trailer or truck. This may help in preventing breakdowns.
Sheila MEverything about our U-Haul experience was perfect and this location will continue to be our go-to for future truck rental needs. Thank you!
DAVID MExceeded my expectation.
Burl SThe lady at this location exceeded my expectations. I told her my schedule and she made my pickup and drop off work for me. This location is a “10” my book.
Burl SAbsolutely nothing! My experience was wonderful!!!!!
Daniel PGreat service, fast and professional as always!
sherry GThis was the best rental truck I’ve ever rented and I’m old! ;-) Thank you!!
DAVID MNo person at the location. There were lockboxes, however I was told in advance their would be a lockbox. Was given no instruction as to which lockbix I needed to access or the code. Their was a phone number in the front of the building said to call a number. Called the number and got someone in Hawaii who said I can't help you. Gave me another number to call local that was finally able to help. Extremely frustrating to say the least in the middle of moving.
Terri DVery kind customer service
TINA GExcellent service! Highly recommend
Victor SI love renting from the location I rent from. The owner is so sweet and she is very helpful.
Angela HPerfect, as always. Thank you.
Joseph WAs always, very quick and easy to pick up and then later to drop off. Thank you, Joe
Joseph WExcellent service. Friendly personnel.
Mark LThis location is quick pick up and quick drop off. Nothing needs changed.
Joseph WStephanie was very nice and accommodating. Great communication! Nice little U Haul rental spot!
Dale BAs always, everything was ready, clean, full of gas, etc. Very pleased.
Joseph WVery easy to work with. Hooked up the trailer.
David PN/A
BRANDI BI just want to add that the style of truck (from UHaul) is very much more comfortable for an "older" person (like me) to drive than what I had gotten before from a different company. Thank you, Joe
Joseph WStephanie was amazing. I was running late and she called to make sure I was still coming. I told her I just got sidetracked going through some of the boxes I would be moving. When I got there she wanted to make sure I set aside enough time for everything. Returning the truck was a breeze.
Christina HAs always - perfect! Thank you, Joe
Joseph WStephanie was extremely helpful, and very responsive. Highly recommend using this location. Wish I would have known she doesn’t get a commission if you book online.
Courtney HAwesome owners! Happy to have them in our community.
MARK LFast and easy pickup and convenient drop off.
tamara tNothing. Everything was top rate. Thank you, Joe
Joseph WEverything was great.
saul dEverything was just fine. Thank you, Joe
Joseph WAwesome, easy to use, friendly, ready and quick.
Mark-Debbie SThanks for having equipment in our neighborhood. The lady there really helps and makes the rental easy.
HARRY SGreat experience at The Guest House in Ashville, OH!
Norman GStephanie was a pure joy to work with will DEFINITELY Ago back if ever needed!!!
Jason TStefanie was very helpful in securing the trailer to assist with our move. Excellent service!
Kim S