Customer Reviews for The King & I Enterprise
(U-Haul Neighborhood Dealer)

70 reviews

15950 Broadway Ave   Maple Heights, OH 44137

(216) 295-9110

Location Hours

  • Mon-Sun: 10 am - 5 pm
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed
  • 12/31/2021: 11:00 am - 3:00 pm

Services at this Location:

Contact Us

(216) 295-9110

15950 Broadway Ave
Maple Heights, OH 44137

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed
  • 12/31/2021: 11:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

pricing seemed lower online but when i arrived to rent the truck the pricing was much higher. i didnt care for that.

Marcus P. 
Rating:
5.0

Customer did not leave a comment.

EUNIQUE S. 
Rating:
1.0

Clean your parking lots when I was returning the trailer I popped my tire and now I'm stuck paying for a tire on my brand new truck I will not be recommending u-haul to friends and family unless u-haul fixes my tire

BENJAMIN M. 
Rating:
5.0

U-Haul communicating better with the pickup location.

ELLEN S. 
Rating:
5.0

On line I scheduled this rental for 24 hours, I picked it up and used it for the day. I returned it early, 9 hours after I got it, and I got charged an after hours fee, Makes no sense. If i had returned it 24 hours after rental I would not have been charged $20 and you would have lost a potential day of rental. seems like a scam fee and I think that is crazy.

Robert G. 
Rating:
5.0

Great establishment, nice customer service.

JERMAINE T. 
Rating:
4.0

Despite handling all the details over a cell phone call (??!!!) our truck was ready on time. We were very pleased with the condition of the truck! No problems at all.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

stan R. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN E. 
Rating:
5.0

Customer did not leave a comment.

Linh N. 
Rating:
5.0

Quick and smooth and had no issues with my rental truck I will be going back here whenever I need another rental this was the best and most efficient customer service I have received.

MALIK B. 
Rating:
3.0

The guy who owns the business was VERY friendly, helpful and knowledgeable. I would definitely refer him to family and friends.

PATRICIA F. 
Rating:
5.0

Service was excellent. Reservation was right on time. Vehicle was clean. Representative was professional.

EVETTE B. 
Rating:
2.0

No one was there!

NENA M. 
Rating:
5.0

Fast friendly and great service

MARIO L. 
Rating:
5.0

Nothing great service and work with you

Shelonoresa T. 
Rating:
1.0

They overcharged me $45

Oleksii P. 
Rating:
5.0

Customer did not leave a comment.

Shane D. 
Rating:
5.0

Customer did not leave a comment.

THERESA W. 
Rating:
5.0

All was well,Excelent Service extended.

linda J. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

COREY H. 
Rating:
5.0

Great service.

INDIA G. 
Rating:
5.0

Customer did not leave a comment.

Antoine W. 
Rating:
5.0

Have the gas tank on full when customer receives the u-haul that way, the customer will not have to guess how much gas to put in it. I had to go back to the gas station twice because the first time I did not put enough gas in it.

Shirley H. 
Rating:
5.0

Customer did not leave a comment.

DOMONIQUE A. 
Rating:
3.0

truck had issues including shocks and faulty transmission that whined no matter what gear it was in, sometimes lurching forward after removing foot from brake and pressing gas pedal

ELBERT H. 
Rating:
2.0

Tell people about extra charges before renting. I was Charged extra fees

DOMINIQUE F. 
Rating:
5.0

Very customer friendly and informative. Takes time to explain everything the customer needs to know. I prefer to deal with people I can trust and feel comfortable with, for that reason I will always come here first for my truck rental needs.

LOUIS S. 
Rating:
3.0

Good customer service

ROBIN S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

LATONYA P. 
Rating:
5.0

Over all great customer service

EVELYN J. 
Rating:
4.0

counter person was very friendly and well spoken. very nice inter action

CORNELL E. 
Rating:
4.0

No complaints. Great customer service

BERNADETTE K. 
Rating:
5.0

Very professional and accommodating.

Romell S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Very friendly and very efficient! Best U-Haul experience I have ever had.

JOSEPHINE T. 
Rating:
5.0

Customer did not leave a comment.

ESAU J. 
Rating:
5.0

Great service! Have already recommended to someone else!

James M. 
Rating:
5.0

The website was down and not able to process my drop off. The person was kind and helpful. I received an email of my receipt with no errors.

Lori T. 
Rating:
3.0

the idea of paying an extra 27.00 for a wipe down of vehicle is unacceptable on a 1400.00 purchase

FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

ALVIN W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
3.0

BEWARE BEWARE, running a rip-off scam, returned a CLEAN truck and apparently when his helper was sweeping it out he found two tiny little screws laying on the floor so charged me a $25 clean-up fee!!! For two tiny little screws on the floor - why not just charge me for DUST!!!! haha INSANE - should not be allowed to rent U-Hauls

PATRICK S. 
Rating:
5.0

Continue to do what you are doing

Cathleen A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

JASMINE R. 
Rating:
5.0

Everything was good

RAYMOND G. 
Rating:
5.0

Very friendly & accommodating. They were able to fulfill my order despite the cleveland heights location accepting it & not having the equipment. I would prefer to go to that location from now on.

LAUREN H. 
Rating:
1.0

20 after hrs fee is a money grab. Not appreciated

DUANE DAVID J. 
Rating:
5.0

Nothing everything was great

Chanita J. 
Rating:
5.0

Great service, great equipment, .A+ experience

DANIEL L. 
Rating:
1.0

Customer did not leave a comment.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
3.0

Truck was not clean, was very loud, needed a muffler had fumes in the cabin, vehicle body had lots of damage.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
4.0

Customer did not leave a comment.

CARLI ANN O. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

cynthia J. 
Rating:
3.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

VINO M. 
Rating:
5.0

The king and I enterprise was a great location for our uhaul rental pick up.Also He was nice and professional and made sure we had and knew everything we needed for a smooth pick up and drop off.Definitely will use this location only from here on out!

SHAQUILLE R. 
Rating:
5.0

I will indeed rent a truck from this location again. Excellent service....

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Adam A. 
Rating:
5.0

This establishment is awesome and Michael is the best in every category

GRAYLEN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
4.0

The owner of king and I enterprises went above and beyond the call of duty to make sure we were taken care of. However, the u-haul corporate office that he was calling for assistance for us was terrible. The one clerk even told the owner of king and I "I don't have time for this, we are very busy". I'm sorry you don't feel that your customers are worthy of your time. Shame on uhaul. Get these independent contractors who do business for uhaul a district manager in the Maple Heights Ohio area. I've never had such a terrible experience. When we returned the truck to the north Canton location in Ohio the experience was good.

KATHLEEN P. 
Rating:
5.0

Make sure gas is in moving truck so we can actually start driving & a dollie woukd have been nice!

Mercedes M. 
No reviews have been submitted for this location.

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