Reimburse me fully for that day of rental that I had a dissatisfied customer based on the U-Haul did not provide me the service that I thought it would which cost me money and a customer
Tracy M
The Great Classic
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gainesville, GA 30501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The man was very nice and polite
ARMYNDA GFront driver tire had 19 PSI. They are all supposed to be at 80 PSI. Three out of four tires needed air. Felt extremely unsafe having to drive the vehicle to go put air in it. Truck was dirty, felt gross being in it. Expressed my concerns to the guy inside, he said didn’t need air just had bad TPMS. I said well it’s obvious the tire needs air. He just said well I don’t have a way to put air in it, and nothing else. Last time I will be using U-Haul for my transportation needs. Have been trying to contact someone about my poor experience, but have yet to hear anything and was charged full price.
Joshua SOld man broken arm and cut hand. Can’t see ! I had to do everything from using computer to enter my info to hooking up the trailer. Went to see a doctor about my back a couple of days later. Said that I was lifting too heavy a load! I’m 74 years old!
WALTER HThe location was dirty, unkept, smell like smoke and cat was roaming all over the place. The person in charge of this location demanded me to get information from the truck and very short with me. The person keep telling me that he cannot see the computer monitor. Took 45 minutes to return the truck due to his inputing information took forever. . He over charged me and now I have to call U-Haul to take care the over charged fees. I WILL NEVER use this location again. I was very disappointed.
KAZUHIKO Y