Customer Reviews for The Lone Star Car Wash & Detail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Lone Star Car Wash & Detail

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Dylan B. on

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This location rerouted me once, then again when no one was at the new location. When I finally got to lone star to pickup my uhaul at 9am (my scheduled pick up time) no one was there and it was rescheduled to 10am. They didn’t have any of the equipment I requested (dolly and blankets) and they didn’t seem to have a solution for it or even care that I needed them

MICHELLE E. on

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I would suggest that the staff all be proficient at completing the paperwork and assisting customers with how to use the equipment.

juan G. on

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The service was awesome plus the manager was easy to work with. He show me the vehicle and point out several things around the vehicle. Especially the safety figures.

Robert A B. on

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Customer did not leave a comment.

JOSEPH L. on

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No utility dolly available.

Justin K. on

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Employee was 35 minutes late to agreed upon meeting time for trailer rental which almost caused me to miss my furniture pick-up time in San Antonio. None of the paperwork was prepared prior to arrival either. He had nothing in the way of an explanation or apology for being so tardy. I would recommend another U-Haul location if you value your time.

Michelle Z. on

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Disappointing experience here. LOCATION MOVED: Originally reserved at 12:30 at a closer location but reservation was moved to this location, which was quite inconvenient. REP KEPT CHANGING PICKUP TIMES, SHOWED UP LATE: Rep called to tell me not to come between noon & 1pm bc he was at lunch. Said I'd come between 1 & 1:30. We arrived at 1:20 - no one was there. Called at 1:30, he said his wife was on her way. Called again at 1:40, he said she should be there soon. As we were talking, I received a text that my reservation was rescheduled for 2pm. Whaaat?! Was he changing it while we were talking on the phone?! We had a LOT to do in a short amount of time, so these delays were significant. COMPUTER ISSUES, TRUCK WAS DIRTY, ETC: She finally showed up but couldn't get the computer to work for quite a while. The truck was filthy. Windshield & grill were covered in dead bugs; dirty inside too. Also, it felt like steps were skipped (EX: no walkthrough of truck for damage from previous customer). I would not recommend this location. They are WAY too hard to work with!

Rynaldo C. on

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Customer did not leave a comment.

JAVIER E. on

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Garrett G. on

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Javier R. on

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Customer did not leave a comment.

Patricia D. on

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Have the agent phone number put in their ad online. Did not find it online. Only saw it on side of their building.

justin W. on

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Post & be committed to your hours of operation.

Kevin S. on

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Very polite young man

Enrique R. on

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Customer did not leave a comment.

Yessica G. on

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Great customer service, friendly and very helpful staff.

Rob H. on

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Customer did not leave a comment.

Earle H. on

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The location looked like a junkyard. Horribly presented.

ABELARDO R. on

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Keep up the good service and friendly attitude I"ll be back soon.Abel rangel Brownsville TX.

Otilio B. on

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The customer service was excellent.

jennifer R. on

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Online return was super easy.

kathie G. on

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Customer did not leave a comment.

Mckkinney H. on

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It seemed like much of the equipment was not serviceable. There were only two options available which served my purpose, but may not have served other customers.

WILLIAM B. on

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I had to go to 3 locations to pick up the trailer then you charge me for 3 extra miles. Ridiculous!!