The owner was very pleasant and provided me with explanation of the rental process.Phillip H.
Customer Reviews for The Mail Box Store Of Fort Myers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RYANL S.
I reside in Broward County.Kenneth C.
Customer did not leave a comment.Jose A.
Very good customer service....ARTIMUS W.
Customer did not leave a comment.GARY W.
So the initial tires on the trailer were old and dry rotted, but the location did everything in a fast manner to make sure the tire that was blown out got changed and I was on my way. things happened and they made sure it was taken care of.STEPHEN S.
Fast kind service.STEPHEN R.
This location needs to add a UHaul sign out on Colonial Blvd as it is hard to identify actual storeMARK M.
Terrible customer service, less than helpful. We followed the instructions on how to return the truck and when it came time to drop the keys off the way the instructions said, there was not a clearly marked drop off box anywhere. The only box we saw was for a uhaul storage so We assumed it was that one. The store door was locked even though the guy was apparently there but there was no way to ask anyone or get inside. Within 10 minutes of us leaving he called and said we dropped off the keys at the wrong box and threatened to revoke our contract. We said we would drive back to the storage box to get the keys back and he kept threatening to revoke the contract anyway. It took yelling at him that we were taking this extra step for him to finally stop. Awful experience will never go there again.Michael P.
located in a strip mall and not well marked; had to ask multiple people where the Uhaul was because it was posted mail drop off and not Uhaul anywhereRICHARD R.
Worst attendant I have ever encountered. Never got off his chair to take care of us . Just told us that there is the trolley and your truck should be parked somewhere in the parking lot. I came back to the store to let him know that the windshield was cracked and the truck was dirty and the mileage was incorrect , but he did not care. Just said I know. When I returned the truck he said that I was let's two hours and had to pay for two days. I have never experience such intimidation from a person that can't even understand his English. Worst experience and will not recommend anybody to go to that location. And very bad reputation for Uhaul that should look very closely whom represent the company.MARCELLO B.
Customer did not leave a comment.allen N.
Customer did not leave a comment.Arcelia A.
Customer did not leave a comment.Dominick C.
Customer did not leave a comment.Viki M.
Don't try to screw them with theSafe Move insuranceTerry L.
I rented a truck and a Hand Cart. When I got there the truck was there but they had No Hand Cart. I don't really appreciate it when I reserve it online and it's confirmed and the equipment isn't there when I show up. I had to take extra time and drive 4 miles to get a hand cart from a friend.DAVID J.
Customer did not leave a comment.Robert C.
Nothing, I had a good experience they even checked in the return as they were closing and stayed an extra 15 minutes. I will definitely use them again.DOUGLAS S.
Customer did not leave a comment.COURTNEY B.
All good nothing to changeJUAN M.
Customer did not leave a comment.Dale C.
Customer did not leave a comment.DALE D.
The staff was fantasticERIC J.
Customer did not leave a comment.Jon M.
Excellent service, newer truck. Great experienceJONATHAN B.
When I walked in all the staff did was look at me and keep talking waited for 5 mins to get the person to return the truck a little customer service goes a long wayCHARLES N.
Customer did not leave a comment.CARLOS M.
They forgot my appliance dolly had to go another location for oneRay Y.
Nada todo el servicio fuÃ© exelenteTOMAS A.
Customer did not leave a comment.JAY M.
Customer did not leave a comment.ERIK R.
Very smooth and efficientTERRENCE H.
This rental location is new to Uhaul and the representative is green when it comes to trailer rentals. He would benefit from training.MARTIN M.
i need 1 way rental of truck from zio code 08080 to 33913 need better rate otherwise will have to go to competition Jake bower 856-256-1616jacob B.
Explained he was charging the wrong price and that I had a discount to $69. Refused to change and over charged me.LORRAINE W.
Customer did not leave a comment.John D.
We got there a day early. We needed time to unload truck. We needed storage unit. They had none. We had to go else where North Fort Myers. They knew we were there and our situation. So I got ripped off for having truck a extra day, when I was at another location. Ripped off again. No one helped with early check in. Instead charged late fee. Not happy.Cynthia M.
I did go and buy 30 moving blankets for the move because I was told at the counter that they did not have any, only to find that when I pu the truck they have some, which BTW no one seems to be able to credit my acct for?? Hum...interesting.Jeff M.
Young man at the desk was very kind. I would use them again if I ever move.CAROL G.
Customer did not leave a comment.QUANG T.
Customer did not leave a comment.YALENO M.
Customer did not leave a comment.Kenan H.
Customer did not leave a comment.JOSEPH R.
Customer did not leave a comment.Ricardo S.
Customer did not leave a comment.Carlos R.
Great experience the franchise.RONALD M.
Customer did not leave a comment.CARLOS M.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.DENNIS N.
Customer did not leave a comment.RIGOBERTO S.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.LARRY C.
The pick up location at The Mailbox Store was convenient and went smooth, but the booking process not so much. Through no fault of The Mailbox Store, my reservation was arbitrarily switched to a different pick up location and it took nearly an hour on the phone with U-Haul to get it straightened out.LAWRENCE C.
Customer did not leave a comment.LARRY K.
I picked up a 20 foot truck, it was clean, I drove the truck less than 20 miles but got charged for 5 gallons of gas. That equates to 2 miles per gallon. I wasn't told about the gas charge. The tanks was less than 3/4 full. I do have pictures that I took and do not want to pay for something I didn't use.DENIS R.
Not to charge .79cents a mile I was told it was $61 when I returned truck it was $85.CASEY H.