Customer Reviews for The Mail Shop
(U-Haul Neighborhood Dealer)

70 reviews

904 Silver Spur Rd   Rolling Hills Estates, CA 90274

(424) 903-1412

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(424) 903-1412

904 Silver Spur Rd
Rolling Hills Estates, CA 90274

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jay G. 
Rating:
4.0

Customer did not leave a comment.

JACKIE H. 
Rating:
5.0

Customer did not leave a comment.

Jayson G. 
Rating:
5.0

Super friendly staff! Only minor qualm is that the very new van (only 1,000 miles on it) didn't have a usb plug or a phone charger adapter for the cigarette lighter.

TERRAN B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
3.0

Check in online takes toooooo long

Sohel M. 
Rating:
5.0

Customer did not leave a comment.

ALEX S. 
Rating:
5.0

Very convenient not to have to go down the hill just for a rental. Feels great to be able to support one of our local businesses as well. Overall great service and experience.

Hyuk K. 
Rating:
5.0

Bruno was great to work with

Richard M. 
Rating:
5.0

They are absolutely amazing!!!!!

BRIGITTE C. 
Rating:
5.0

Great location. Great service.

Stanley D. 
Rating:
3.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE M. 
Rating:
3.0

I drove 11 miles and I out in a gallon of gas and you charged me $19 why

SEAN L. 
Rating:
5.0

I was delighted with the service at The Mail Shop and the equipment rental.

STACY K. 
Rating:
5.0

Friendly customer service, easy to pick up and drop off truck

Roy P. 
Rating:
5.0

Great customer service.

CINDY C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Fantastic location! Easy in and out! Great representation and such a convenience. Love Uhaul... love this pickup spot!

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
1.0

I called and filed a complaint regarding the guy who was working. He had no mask, no gloves and had me sign the contract on his phone. Also, he was rude and not accommodating. He had a nasty way of talking.

Anne G. 
Rating:
5.0

What this world needs during these troubled times is... MORE BRUNO!!!

Benjamin O. 
Rating:
1.0

So much Hassel and a waste of my time ran into problems with the return CD was no help i had to talk to 2 diffrent agents the first guy was an idiot first he insisted there was a drop box at my return place then in the middle of the conversation transfared me back to the becoming to the recorded message. The 2nd was a girl that helped but I still had to waste my time going to a second uhaul and they had an attitude. Also the app needs work when I checked in at the last step it crashed so I did notknow what to do

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer service was excellent. Highly recommend this location! Thank you.

Barbara C. 
Rating:
5.0

Good vehicle, the van was very new and clean. And the location is great and easy to use. Good service too.

Thomas E H. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Friendly and efficient. Thank you

Ricardo V. 
Rating:
5.0

VERY competent and pleasant management at the location. After 17 moves (many with U-Haul) best experience I have had.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

Farshid M. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

The U-Haul app did NOT WORK and we were unable to pick up the truck. We tried using the chat function and we telephoned as well. No luck. We tried to sign on on different phones, no luck on either. We waited for an hour and a half for the shop at the location to open, so that they could assist and get the keys out of the lock box. As a result, we were late. What if we had planned the pick up on Sunday, when the shop is closed? The passenger door of the truck did not close properly and the light saying the door was open was on constantly. THERE WAS NO RAMP IN THE TRUCK, which made the job incredibly difficult. We had to PAY SOMEONE to help us lift items into the truck. This was an unanticipated EXTRA cost. Why was there no ramp? Why were we not informed during the online booking that this particular truck (10') had no ramp?? What is a SAFE TRIP fee ($5)??

Katherine W. 
Rating:
1.0

The owner/manager of this location, a large man with white hair and beard was one of the most unprofessional people I have ever dealt with. I rent from U haul quite often. I walked into the store and asked to rent a van around 12pm. He told me the only way he would rent to me would be if I returned it by 6pm. I said I needed the van overnight and he told me they refuse to rent overnight. He stated that Uhaul changed their policy 30 days ago and no longer allows you to rent overnight vans. I stated "i do this alot and never heard this rule before?" He told me to get out of his face because he had customers to deal with and he wasn't going to speak with me and go back and forth. He did not need to explain himself and I was welcome to take it up with Uhaul. I then had to walk outside and rent the truck online in order to actually have the van overnight. When I walked back in with my confirmation number, he reluctantly handed me the keys and called me an asshole. When I returned the truck the next morning and walked back in to drop the keys he again cursed me out and stated "I'm glad you can think you can make up your own rules dick!" This is completely unacceptable of anyone that is affiliated with your company and how can an authorized dealer claim to make up their own rules. I work in production and we rent trucks all the time. At this point I really never want to deal with Uhaul again after the way I was treated.

Timothy R. 
Rating:
5.0

The equipment and staff are impeccable. Please make sure the door pocket on the vans are marked correctly, fit my phone perfectly, but when I closed the door, my phone was destroyed, $600 item. The passenger door had a tiny decal that must have fallen off on my door, but even there, not wearing reading glasses, the image was so tiny I'd not have likely seen it. (The sticker with a picture of a phone and a red circle/line over it is about half an inch square. So the rental cost about 1/3 the price of replacing the phone. Does insurance for the van cover that?

Gary R. 
Rating:
5.0

This is an excellent location for pick up and drop off for anyone that lives in the Palos Verdes area. It is so conveniently. It is run by a family and you can tell they care about customer service !

Shari W. 
Rating:
5.0

Customer did not leave a comment.

KENTON L. 
Rating:
3.0

When a customer receives a quote that is the expected price we expect to pay but then there are all these add on's when you pick up the truck - Be up front about the cost.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
1.0

Owner Bruno, was condescending and rude from the minute we walked in. As soon as we say hi were here to drop off a u-haul, it only went downhill. He says I'm going to go check it out, comes back in and says the fuel level is lower than we were supposed to have. I said no way and he threw the keys at me and said go check. It was supposed to be exactly a 1/4 full. I checked, It was clearly halfway between 1/4 and 1/2. My wife who was still inside said my husband says its above the 1/4 line. He huffs and puffs as he make his way to the truck. I hand him the key to check for himself in front of me. What do you know, its halfway between 1/4 and 1/2. Well OVER the required level due at return. His response after all this as were sitting in the truck looking at the gas level, "oh it wasn't like that a couple minutes ago." no apologies, nothing. You made us look like idiots and liars and when I showed you and you clearly saw it was well above level due at return, you respond with it wasn't like that. I'm guessing he doesn't make much money from U-Haul returns. Horrible experience AGAIN as this is the 2nd time returning a U-Haul to this location met with a bad sour attitude both times. I will never step foot in this place again.

Catherine B. 
Rating:
5.0

Very convenient location. Friendly staff. Clean, well maintained truck. Reasonable price. What's not to like?

NOEL P. 
Rating:
5.0

Really super owner, I messed up the reservation and he took a hit to let me have the van all day instead of two rentals, that's good business, really like this guy!!

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
4.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

Customer did not leave a comment.

Gustavo G. 
Rating:
2.0

Unsatisfactory service......TEST

RASHID Z. 
Rating:
3.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Awesome awesome service

Lina B. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Great, friendly customer service!

James C. 
Rating:
5.0

I already recommended this location to a friend. I have no recommendations for improvement because the experience was A+.

Kenton L. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

Customer did not leave a comment.

Jong P. 
Rating:
5.0

Customer did not leave a comment.

zhaohui Q. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

'sall good.... I'd recommend anytime.

ronald B. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
2.0

The U-Haul representative did not inform me about checking the truck for existing damage, neither did he check it himself. Upon returning the truck, a dent was found in the bumper and I was being held responsible. After many phone calls it was found out that the dent happened during a rental weeks ago and no-one had put a marker on it. To avoid this very unpleasant experience and loss of time, each time a truck is rented, it should be inspected by the renter as well as the U-Haul representative.

EMIEL S. 
Rating:
3.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Heung M. 
Rating:
4.0

so far so good

ronald B. 
Rating:
5.0

Super nice people, small town friendly, endprice better than the rest, will be back in a couple weeks for more.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

Kel M. 
Rating:
5.0

Great to have it so close to home

Mark C. 
Rating:
4.0

When renting the vehicle online, I also took the option to rent an appliance dolley and blankets. When I went to pickup everything, the didn't have the Dooley or blankets. They gave me options to try to work around the problem but it would have been better if they had what I signed up for. I eventually went without. Short of that,I the owner was friendly and provided great service.

Lance K. 
Rating:
5.0

The gentleman at the The Mail Shop in Rolling Hills was very helpful! Called me the day before to remind me and when I asked to get the truck at 8 instead of 9am he came in early for me which really helped my long move day. Thanks so much!

Rodger S. 
Rating:
5.0

Close to my destination move and less than a mile from home.

Robert A. 
No reviews have been submitted for this location.

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