I am actually waiting to hear back from someone name Jose Sanchez about the fact that the truck went haywire and I could not control it and it almost tipped over. It felt like the steering wheel somehow got disconnected from the rest of the truck. I was holding the steering wheel straight but the truck was waving through lanes. From talking to someone at a Uhaul location I took it to get it checked out there was no power steering fluid in the truck. When I called the place I rented the truck from, he was just saying no one had complained about the truck. Jose has called once to ask questions and follow up, I know he still needs to talk to everyone involved. With everyone I've dealt with so far only two people seem to care about what happened. The guy that helped me out at the uhaul center and the lady I spoke with when I called the customer service line. The person I rented the truck from is just saying the truck was fine before I got it and to call the Uhaul customer line. Jose seeemed to be more concerned about the miles I put on the truck then the incident. He did mentioned he was going get the van checked out, but he seem to put more emphasis on the miles being charged and I was responsible to cover them and the late charges I was told I may get, which lucky I didnt get charged. This could have been a lot worse, I'm glad it was at a time when there were only two other cars on the road and the truck didn't tip over. One was able to get pass me and the other was my wife who was seeing me almost get into an accident. Moving is already stressful, but Uhaul made it worse by not keeping up with the maintenance on a truck.
Jose H.
Palace Body Shop Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Harbor City, CA 90710
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Customer Reviews
- 3.5 Average Customer Rating
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We had to wait 3 and a half hours to pick up because the location was no open during our pickup time. Due to the delay we were then charged an extra day of rental because we went 9 minutes over past midnight. The delay was caused due to the location not being open and I still have to pay for it.
Erick M.Very friendly and kind staff here!
Daniel L.They were nice.
Brenda S.Have the customer reviewed the information when the car is returned.
Francisco L.