Customer did not leave a comment.ALINA R.
Customer Reviews for The Mini Storage Center
(U-Haul Neighborhood Dealer)
Myrtle Beach, SC 29588
Services at this Location:
- Mon-Fri: 8:30 am - 4:30 pm
- Sat: 8:30 am - 1:30 pm
- Sun: 8 am - 12 pm
Special Operating Hours
- 7/4/2021 - 7/5/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and very helpful. Appreciate that they're open on a Saturday.Earl L.
Great people at the Mini Storage facility in Socastee,SC. They are helpful and equipment has always been first rate.JOSEPH K.
Customer did not leave a comment.Dawn B.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Kristin R.
Customer service was great and Very friendlyMICHAELD P.
Customer did not leave a comment.THEDORE S.
Didn't go inside: gentleman was outdoors and took keyAntonio M.
Absolutely nothing. Everything was perfect and wonderful.Jessica K.
The folks at the Mini Storage on Highway 707 are fantastic. They clearly explained the terms of the truck rental and offered suggestions which turned out to be helpful. I would not hesitate to rent a truck from this location. Actually this facility is now at the top of my list.DANIEL T.
Answer your phone. Stayed on hold for 24 minutes and still didn't get answeredBENNY C.
Customer did not leave a comment.Beverly C.
Customer did not leave a comment.David V.
Customer did not leave a comment.JUDITH L.
It was closed when I dropped off the rental truck. and closed the next day for a holiday! I didn't see anybody!RAY H.
Super friendly and helpful.Terry R.
Have better hours for returns on Saturday afternoonRoger S.
Everything. It was a total rip-off from start to finish. We went in and hired a 15 foot truck, were told the gas was just a tad under a quarter tank. We were asked approx. how many miles we would be driving and I guessed around 30. We were charged $65.51, but were told if we brought it back with the same amount or more gas in it we would receive credit and would only have to pay $48, plus we could deduct the price of any unused miles. We only did 27 miles so we should have got $2.97 back for that. So I paid for it and my wife set off to our house to load it up. I followed shortly after. When I got home I checked the gas and it was at 3/16 not 1/4 as we had been told and had been marked on our receipt. I thought it was no big deal because the amount of miles we were driving and how much gas we would have to put back in would obviously show that it had been marked down wrong. Well, we loaded up, went to our storage depot, then drove back to the gas station which is 3 miles away from where we rented the truck from. To get it back up to1/4, I had to put over 6 gallons in. So, according to the figures that had been written on my receipt, I must have driven over 60 miles, but no, just 27 is what we did. Well, I already wasn't very happy, and was going to say something when we took it back, but nobody was there, so we just dropped the truck off and left the keys in the box. The day after, May 29th, I called to find out why I hadn't got any credit back that I was promised. The girl we originally dealt with wasn't in but the other man that was there at the time took the phone. He started off quite politely, until I started asking him a few questions about why the gas had been marked down wrong, and why I hadn't got any credit back that I was promised. Then he became abusive, started saying he knew nothing about it, and it must be correct because it's all worked out by computer. He then looked into it and said I had received $11 dollars back in credit and I was just making such a big deal over $3. I told him it was more than $3, it was about the gas being marked wrong as well as the credit. Well, he just didn't want anything to do with me and more or less hung up on me. Just when I thought things couldn't get worse, I checked my credit card account, and not only did I not get the $11 credit that he was talking about, I actually got another charge on my credit card for over $7. Then my wife was sent an email saying the tank was returned 1/8 full. How is that possible. I have proof what the gas level was when we started, I have proof how many miles we did, and I have proof that I put over $18 worth of gas in it 3 miles away from where we dropped it off. It couldn't possibly be anywhere near 1/8 full, whether it started at 1/4, as your girl says, or it started at 3/16 like I say. I have ended up paying over $72 when I actually should have paid $45. This was an absolute disgrace, and was so blatantly obvious that I'm definitely thinking it might have been done on purpose. It's bad enough when people make an odd mistake, but when you make several and are then very rude to the customer who you have just â€œscammedâ€ it's just disgraceful and very unprofessional. I hope something gets done about this, because at the moment I'm fuming and I will definitely take this as far as I need to, to get it sorted.ELLEN P.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.bill R.
I had to wait almost 2 hours to pick up my truck because the U-Haul app did not function properly. Once the person who works there showed up it went smoothly but I was two hours late getting started on my jobWilliam E.
Nothing. Nick at the Frontage Road location set me up with all the info I needed to rent the correct equipment and made the arrangements to pick it up at a different but convenient location. Reward this employeeJOHN T.
Very helpful service at location, rented from location before this and will in future. Thank You.LEONARD E.
Nothing! Everything was great. ThanksCARL D.
Very friendly and helpfulROBERT S.
I have dropped at this location 3 times... they are EXCELLENT! They meet you outside, are friendly and have you checked in asap... Great !!!William R.
Customer did not leave a comment.JAY C.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Anita J.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.JOHN M N.
Customer did not leave a comment.DONALD P.
Customer did not leave a comment.ROGER T.
Customer did not leave a comment.Robert W.
Very friendly and helpful. The fact that he was handsome didn't hurt either!Tamie M.
Heather, your manager, is really great to work with. Very knowledgeable, very helpful, and most of all really cheerful and friendly. I will certainly be back, and have already recommended your store to friends!MARTIN L.
It is adequate as is. Parking a little tight.LON S.
Customer did not leave a comment.Timothy G.
Great customer service. Would recommend them.Anthony C.
Every one was nice and thanksDAVID C.
Customer did not leave a comment.Flori T.
Customer did not leave a comment.RAUL R.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.JOHN K.
Couldn't get any better. Previous info on file, sign and ready to go. Hook up, check lights, goneTIMOTHY S.
Very helpful. Very friendly!Ronald S.
Customer did not leave a comment.STEVE B.
Only issue was that dropoff location was pretty far from my location in Myrtle Beach. I'm sure there were closer locations to do the drop-off, and I paid extra mileage because it wasn't closer.Craig N.
Customer did not leave a comment.FREDERICK M.
Just keep doing what you're doing! The young lady working there is polite, courteous and just plain delightful and friendly.Kathleen W.
Customer did not leave a comment.ROBERT G.
Heather and Amos were amazing, and both very professional, friendly. I will highly recommend The Mini Storage Center to everyone. Thank you for the great service.SHANNON T.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.TAMMY H.
Great job as alwaysKEVIN L.
I like using this dealer whenever I have uhaul needs.Ryan R.
Customer did not leave a comment.JAMES J.
Outstanding! Very helpful and accommodating. Out of all the places around to rent a truck, this again will be the place I go next time I need one.ROBERT J.
Customer did not leave a comment.James W.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.CATHERINE B.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Cynthia C.
Outstanding customer serviceJohn P.
Tried to do this via the app with the online the night before but it never workedAnthony I.
Could not do app check in but going inside was ok, the staff was awesomeLori S.
Disappointed that uHaul does not give a discount for our AAA nor AARP cards could not get a discount. The agent at the return location was very nice and even ask if we had any problems. My husband told them about the wiper blades needing to be replaced because they would not clean the windshield efficiently only streaked. Nice truck, easy to drive. Bad on gasoline. Only 7-8 miles a gallon. Yuck. My old van gets 16-18 mpg.John S.
Customer did not leave a comment.Tristan S.
Heather is fabulous! Always helpful and pleasant!Charlene B.
Awesome helpers! They need a raise.Diana M.
The check out/in\ process was quick and efficient. The staff was friendly and knowledgeable.Kimberley T.
Thank you Heather for such an easy drop off transaction. Will highly recommend your services to other customers in the future.Robert G.
Excellent customer service, they went over everything and making a reservation with them was easySTEVEN S.
Customer did not leave a comment.Richard C.
Drop off person very very personable.Roy W.
The lady working was very friendly and helpful went I returned the trailer I had trouble backing it up after a long day she said no problem ill back it for you VERY KINDLYNN S.
my buddy who is driving the RV for me pulled into the parking lot towards the other U-Haul trucks. We had no idea where to park for a moment while I ran inside to find out. The woman in the limousine shop next-door came out and was extremely rude to my friend. Doesn't really reflect on U-Haul or the location but I guess just be careful where you pull in or you'll probably get screamed at.JAMES RICHARD H.
Customer did not leave a comment.Stacy G.
Customer did not leave a comment.Blake David B.
Honor competition rates fully NOT partially. Budget coupon was 14.99 rate at .40 cents per mile....I was told he CAN match rate...But when checked out Noticed WAS CHARGED 69 cents per mile Not .40.! Very Disappointed.Thomas O.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.Todd D.
Just make sure trucks are in better condition on inside. 2nd time renting a truck and sun visors hanging with no holders.Thomas O.
Customer did not leave a comment.WILLIAM J.
Virtual check in was a nightmare.Kasandra R.
Customer did not leave a comment.marcella C.
Customer did not leave a comment.Nicholas J.
Staff was friendly and eager to help. My only suggestion would be to provide this location with more open trailers for motorcycles etc. as they only had one.Ryan S.
The truck was in Horrible condition! Interior had broke off sun visor holder on the floor I put it on to stop visor from hanging in my view. THE SUSPENSION WAS IN VERY DANGEROUS CONDITION. THIS TRUCK had bad front shocks and end links rattled as if they were broken to! Rear of truck bounced Making truck swerve sideways on trip many times. Steering swayed uncontrollably after hitting bumps in road. I told person at desk to Not Rent This Truck it is UNSAFE!. me and my wife were scared and dissatisfied. Rented many uhaul trucks in past. Never ENCOUNTERED this. Thomas olszewskiThomas O.
Customer did not leave a comment.VINCENT R.
Customer did not leave a comment.Robert B.
Customer service was excellent! Thank you =)Veronica S.
Customer did not leave a comment.John C.
I'm not sure that it's a reflection on the agency as on the equipment, the auto transport I rented appears worn with tires and wheels on one side sloppily painted black while wheels on other side looked better and were white. There was a broken part of some ad ort at the tongue. Equipment was very functional and worked well without incident.John M.
Customer did not leave a comment.CHRISTOPHER W.
Heather was fantastic! Listened to my needs, answered all questions, very friendly and polite and most importantly, no unknown or hidden fees or surprises!Catherine P.